Andrew Keiser Email & Phone Number

Waltham, Ma, Us

Boston, Massachusetts, Us

• Continued to lead the expansion of Sigma Computing tool to Operations stakeholders. Created strategy to increase stakeholder engagement, forming best practices and workflows for BI team and stakeholders, and continued engagement with Sigma CSM • Led the migration of all BI Tableau workbooks/datasources on Tableau server onto Tableau Online, with minimal disruption to stakeholders• Led the migration of all BI Celonis dashboards (due to tool deprecation) into Sigma; organized all existing use cases, delegated work out to BI team, created dashboards for stakeholders

Boston, Massachusetts, Us

• Spearheaded the introduction of new Sigma Computing data visualization tool to BI team and Operations stakeholders; created training guides, led training sessions and office hours, created documentation on team usage strategy and best practices • Product Owner of the Operations Business Intelligence team's visualization tools (Tableau, Power BI, Sigma Computing, Celonis); point-of-contact for team needs, questions, feedback• Created a strategy to help map the most appropriate visualization tool to business problems, making sure the BI team uses the correct tool for the right use cases• Supported an executive-level project to monitor Revenue Cycle Management performance: assisting in creating new data sources, building out Tableau dashboards to monitor metrics, looking for trends to take on action upon

Needham, Ma, Us

· Closely examined customer traffic, partner bidding, and hotel owner activity on Tripadvisor website to support stakeholders analysis, A/B tests, and provide recommendations on best practices for site improvements· Created a market classification system and dashboard reporting to monitor Covid-19 impact to website revenue and traffic metrics; utilized classification logic to determine which markets were returning (in combination with phased openings around the globe) to guide B2B initiatives that provided discounts to owners subscribed to B2B products· Supported a variety of stakeholders through ad-hoc analysis, A/B tests support, Tableau dashboards and reports (incl. initiatives to increase number of shoppers to site and booking conversion rate, to increase B2B subscription services, and better understand meta partner bidding strategies)· Developed Tableau design standards for internal analytics team to utilize for dashboard consistency

Boston, Massachusetts, Us

Boston, Massachusetts, Us

• Develop back-end and front-end components of multiple zone health summary Tableau dashboards for internal teams in Operations division• Collaborate with stakeholders to understand drivers of operational health and translate business requirements into tangible data/dashboards• Execute deep dives using SQL into the data of the claim revenue lifecycle – looking for opportunities to automate client work or help clients get paid quicker• Wrote SQL queries to create new performance metrics to measure how effective our claim rules are and how often our clients receive payment• Implemented automations during claim submission to add laterality modifiers to CPTs, as well as reassigning CPTs based on patient age – saving ~45,000 claim holds per month

Boston, Massachusetts, Us

• Product manager for all Birst-related projects – including implementation of new dashboards/data sources, working on ad-hoc data requests/changes, and user management• Created hourly dashboards for enterprise clients to monitor go live performance data – as well as fulfilling ad-hoc data requests and diagnosing data quality/timing issues• Modified existing or implemented new metrics through changes to ETL processes in our Oracle database • Diagnosed and fixed data quality/timing issues within ETL processes from athenaNet production environment to Birst front-end dashboards• Provided training and documentation to all front-end users on Birst dashboards and tools• Worked as scrum master in the Agile framework for 6 months, leading a scrum team of 5 people

Beverly, Massachusetts, Us

Provide assistance on media research projects, including:• number checking PowerPoint presentations• charting PowerPoint presentations• survey testing• survey verbatim response analysis

Woodcliff Lake, Nj, Us

• Lead organizer and liaison for all JD Power vehicle-related surveys – including the analysis and distribution of all results for the Initial Quality Study (IQS), Automotive Performance/Execution/Layout Study (APEAL), and Vehicle Dependability Study (VDS)• Project leader for customer survey project – including the creation of questionnaires, distribution to customers, analysis of results, and presentation of results to learn valuable customer insights• Project manager for the organization and submission of all US vehicle product design requirements – including communicating with requirements managers and German design teams• Work on uncovering actionable insights through analysis of a variety of data sources including customer feedback surveys, competitor analysis, benchmark events, market research, and strategy offerings.• Provide detailed analysis reports/presentations to marketing, aftersales, engineering and development departments with recommendations on how to improve JD Power survey scores.• Created requirements to improve wiper stalk design and function based on customer feedback and competitor analysis; submitted requirements for future vehicle design.• Responsible for the management, operation, updating, user access, and training of all software tools used by the Product Requirements team (e.g. DOORS, mTab, Cognos, SPSS Text Analytics, Autoplanner).

Woodcliff Lake, Nj, Us

• Streamlined the customer feedback categorization process by creating an automated categorization library using SPSS Text Analytics from IBM.• Provided analytical expertise and support to Product Requirements team for targeted topics. • Learned SPSS Text Analytics software by reading operations manuals.

Woodcliff Lake, Nj, Us

• Tested SOS, Concierge, and Roadside Assistance features in the BMW vehicles.• Reported any discrepancies or malfunctions in conveying vehicle information to the emergency call centers.

Woodcliff Lake, Nj, Us

• Manually categorized over 5,000 open-ended responses per month from customer feedback surveys.• Provided analytical expertise and support to Product Requirements team for targeted topics.