The PSP team is responsible for overseeing projects, coordinating efforts, and providing operational support to cross-functional departments within PrOps. To achieve this, the team ensures alignment across PrOps and develops standard processes and procedures to effectively operationalize and continuously enhance the program.

As the Manager of Business Analysis for Upstream's Data & Technology team, my primary responsibility is to serve as the liaison between the team and other departments, communicating programmatic context and suggesting strategic solutions. My role involves designing a strategy and framework to optimize data structures, system requirements, and processes for Upstream program staff, identifying and facilitating system and process design changes through business analysis, and ensuring systems meet user needs in partnership with internal staff.I facilitate cross-departmental decision making on capturing and utilizing programmatic data and information, maintain best practices around programmatic data quality in Salesforce, and operationalize Upstream's systems approach by collaborating with key stakeholders to develop documentation, standard operating procedures, data entry processes, testing procedures, and communicating data and system definitions. My responsibilities also include ensuring that new documentation, processes, strategies, and responsibilities are well understood and fully transitioned to key stakeholders on functional teams.Additionally, I project manage updates to Upstream's Salesforce database to ensure ongoing programmatic adaptations and long-term program strategy are incorporated.

The BA Cohort serves as a Community of Practice with the goal of enhancing the BA and related functions within the organization. Its purpose is to bridge the divide between business/program requirements and technological solutions, contributing to TechSoup's strategic vision and mission. The BA Cohort Community of Practice aims to establish a network for sharing and learning within TechSoup. Through this initiative, a platform will be cultivated to exchange knowledge and practices, fostering relationships that enhance our collective efforts.

In my role as a Business Analyst for TechSoup, I bring a combination of business, non-profit, and technology experience to support the definition, development, testing, and deployment of internal and external business systems. My focus is on our donation programs and technology services, primarily through our website. I possess strong experience in eliciting, analyzing, and developing business and functional requirements, business processes, and data flows. This ensures that all user, internal or external, and business needs are captured, analyzed and understood from a system, business user, and operational workflow perspective. To capture and elicit business requirements, I use various methods such as interviews, document analysis, survey, site visits, business process descriptions, direct reports, uses cases, and workflow analysis.Core Responsibilities:• Work directly with clients and Client Services managers to identify, define, prioritize, and solve complex business problems, optimizing industry UI/UX standards to ensure customer satisfaction and site retention• Conduct bi-weekly review meetings with AMS (Associate Management Systems) to identify Major Content Drivers, ensuring service satisfaction or improvement implementations upon dissatisfaction• Analyze business and user requirements, business system capabilities, workflows, functional limitations, procedures, and problems to improve existing systems (e-Commerce, ERP, CRM, CMS and others)• Perform enterprise analysis to ensure that solutions support long-term organizational goals and strategy•Analyze and recommend options and solutions including commercially available software•Fulfill Product Owner duties on an Agile software development team as the primary subject matter expert to streamline business protocol•Facilitate end-user acceptance testing and training, assisting with procedural and training documentation•Keep current with applicable technologies and developments in the nonprofit sector

Responsibilities:• Elicit requirements through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task & workflow analysis.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Proactively communicate and collaborate with customers to analyze business needs and deliver the following artifacts as needed: Project Definitions, Business Requirements, Functional and Architectural Specifications, Use Cases, and Validation and Risk Assessment Reports.• Drive and challenge business units on their assumptions of how they will successfully execute their plans.• Serve as the conduit between the customer (internal and external) and the development teams• Develop requirement specifications according to standard templates.• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.• Act as the liaison between customers and development, quality assurance, and support teams.• Create and execute project implementation plans; revising when appropriate to meet changing needs and requirements.Scrum Master Responsibilities: -Maintain burndown chart-Remove obstacles affecting the team-Encourage collaboration between the Scrum team and product owners-Facilitate the daily stand-up-Set up Sprint Retrospective reviews-Shield team from interruptions during the sprint

My work ethic, creative influence, and strategic thinking in our services enabled me to advance from Senior Admissions Coordinator to Lead Business Analyst in just three years. In my role as the company's CRM and operational SME, I collaborated with a team of developers both onshore and offshore. My responsibilities included supporting a company of 200+ people who utilized our custom-built ticketing system and mobile application for offsite employees. I also worked on developing new products and enhancing services by capturing and documenting key stakeholders' functional requirements. This helped to automate business processes and improve overall efficiency.Responsibilities:• Participate and co-organize Scrum Methodologies• Capture and document key stakeholders’ functional requirements to automate business processes• Translate requirements into Use Cases and functional specifications, supporting quality assurance• Perform and execute all phases of the Software Development Life-cycle (SDLC) including requirements definition, solution design, quality assurance, and ongoing production support• Ensure technology solutions align with business needs and strategic goals by designing, documenting, testing, and leveraging solutions• Identify changing business requirements; provide end-user training and communications• Lead joint application design and review sessions with external vendors and internal stakeholders• Manage team of developers by conducting and monitoring Scrum and Sprint Sessions, managing projects, and assigning user requests via the ticketing system• Create technical support training materials for employees in China offices, managing 6 remote developers• Hands-on effort of data clean-upAccomplishments:• Helped lead the data standardization efforts of companies' legacy CRM database• Developed custom departmental CRMs, reducing external vendor expenses • Coordinate with 3rd party vendors to help with the implementation of

My role involved developing technical solutions to business problems, specifically to advance a company's sales efforts. I began by defining, analyzing, and documenting requirements, working closely with stakeholders and product owners. As the lead of the development effort, I conveyed their vision to the team, outlined the work in the scrum backlog, and prioritized based on business value.In addition, I played a key role in scaling our company's growth by creating a new department and developing a new and efficient operational process. To deploy this new department in China, I interviewed, hired, and trained over 20 employees for a period of three months. I also assisted in managing its deployment to ensure its success.Responsibilities:• Plan and monitor advance global initiatives • Elicit and organize requirements to facilitate in new locations• Simplify, translate, manage, and communicate requirements cross-functionally

Responsibilities:• Manage and monitor administrative team to ensure quality of service to over 200 clients• Generate and report data to Senior management• Collaborate with IT to improve processes• Support Administrative needs of international admissions departments in secondary schools across U.S.• Provide excellent customer service to client-based through email, phone, skype, and in-person communicationAccomplishments:• Built new administrative department in Waltham headquarters by hiring and training staff members• Outsourced department to meet business demands by opening new office in China, hiring and training 20 new employees in a 3-month period• Collaborating with IT, adapted departmental workflow to the tripling of our client-base through utilization of internal database to redesign and automate the administrative process, increasing efficiency by 300%.• Analyzed workflow and identified solutions by creating database reports and generating data