Andrew Keppel Email & Phone Number

Mayer, Mn, Us

Chanhassen, Minnesota, United States

Responsible for overseeing the IT Department's Project Management (project management and physical delivery), Technical Support (call-center and physical support), and Non-Technical Operations (hardware assets, knowledge management, service-level management.)Managed the purchase, implementation, training, and ongoing development of Service-Now to centralize ITSM functions, Project Management information, Knowledge Management, Asset Management, and Facility Data into a single platform.Managed design and deployment teams for both physical implementation and software development projects.Manage hardware, implementation, and software-as-a-service (SaaS) vendors.Experience with project scoping, budgeting, documentation, training, and communicationOversee the design, delivery, and support of technology services to the company’s end users according to ITIL v3 guidance.Manage the lifecycle of company technology assets including acquisition, configuration, installation, repair, recordkeeping, and destructionDrive improvement in service delivery and support through the development of supporting capabilities and process review.

Selected and managed the implementation of project, knowledge, and help desk management software. Developed, implemented, and managed a formal change management processes for the department

Developed processes and established vendor relationships to support technology implementation during a period of rapid expansionManaged a team that coordinated the implementation of technology in 12 new locations and 12 full remodels per yearManaged the implementation of technology for an overnight acquisition of 11 competitor locationsManaged several components of the construction of a new corporate office including data-center design and construction, low voltage cabling, connectivity migration, and the relocation of 600 employees

Managed technology implementation for office expansions, club openings, and remodelsDeveloped internal PHP-based Project Tracking, and Task Management, and Resource Planning application. System was used it to centralize project management information increasing visibility into project work-efforts and standardizing the implementation of routine projects.Managed transition of internal technical support desk to third party support vendor.

Webmaster : Managed the designers and programmers for the company’s corporate web site. Extended functionality of PHP-based ticketing system used by internal Tech Support groups.Connectivity Admin : Managed installation and support of phone and network circuitsTech Support : Ordered, installed, and repaired Windows-based workstations

Master Of Arts In Theological Studies (Mats), Divinity / Theological Studies, 4.0

Graduate Certificate In Christian Studies, Theology

Bachelor Of Science (B.S.), Organizational Innovation, 4.0

Activities and Societies: Delta Mu Delta - Honors Society in Business

Computer Graphics

Education record