Andrew Kim Email & Phone Number

New York, United States

Garden Grove, California, United States

Act as a point of escalation for software issues, conducting detailed investigations, and documenting problems and solutionsMaintain detailed documentation of procedures, test results, and resolutionsServe as the first point of contact for customers seeking assistance over phone, email, and ZohoDeskResolve over 1000 issues/inquiries via calls, emails, and ticketsTrain techs on basics of SQL Server by writing SELECT, UPDATE, DELETE, INSERT statementsUtilize MS SQL and Dev Express to create reports and dashboards that drive critical product improvements and business decisionsGenerate SQL queries, update, and trigger scripts to facilitate data analysis and a more nuanced view of client issues and requests.Went onsite to assist with initial setups and immediate troubleshooting to ensure a smooth kick-off

Glendora, California

Managed and mentored a team of 10 associates to maximize performance and customer satisfaction Provided excellent customer service to 500+ customers a day on average Achieved and exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage Conducted weekly inventories of raw materials and components on work floor and recorded inventory salesOnboarded over a dozen new employees, including training, mentoring and new hire documentation

Anaheim, California

Assisted thousands of guests daily answering questions regarding specific locations, events and landmarks Resolved guest issues by identifying sources of complaints and taking corrective actions to rectify the situationRegulated safety of guests by engaging safety protocols and monitoring during operations to reduce safety risks Oversaw operation of Omni-belt heavy machinery, maintaining safety, cleanliness and operational efficiencyPerformed troubleshooting and routine maintenance to keep equipment in optimal working condition

Fullerton, California