Developed and trained new Customer Care Coordinators through shadowing and creation of training walk throughs. Customer service liaison for Public Relations and Executive Escalations. Supported Business Solutions with warranty requests and designed a tracking system to provide financial clarity.

Provided trouble shooting and warranty assistance to customers with our battery powered products. • Handled management line calls as needed • Assisted management with warranty pilot program testing

Assisted customers with warranty issues and general questions in a non-scripted and unique manner. Flexible and understanding with all customers to advertise properly for Otter Box.• Consistently ranked among the top agents in Quality Assurance and metrics• Helped develop and create the online Core Values Card of Excellence

Evaluated and accepted into the FAA Academy located in Oklahoma City, OK, entering the high intensity training program for Air Traffic Control Specialists. The program focused on the applications of air traffic control throughout the National Airspace System. Training included high stress, high risk simulation that required quick thinking within a team oriented environment.

Supervised a six member team in central Denver facility and was responsible for the operation and presentation of Target’s sales floor. Worked closely with senior management to streamline processes and develop consistent training objectives for employees. Selected to mentor team leaders identified as being out of compliance with company standards. Created action plans to assist them in meeting goals and objectives.• Recognized by senior management for team training abilities and exceeding leadership objectives• Standardized processes for employee activities resulting in improved team efficiency• Mentored by senior facility manager to advance to new management opportunities

Developed a seven member team that controlled the distribution process for a facility with multimillion dollar revenues. Managed receiving stockroom logistics for central Denver Target facility and coordinated tasks for internal and external teams to ensure efficient and accurate receiving and shipping. Revitalized communication processes with downstream teams to improve speed, accuracy, and functions of the distribution team. • Achieved 99% product location accuracy• Implemented new system for product recall and quality assurance• Stockroom team consistently exceeded corporate objectives for speed, product location, and accuracy

Supervised a five member team of sales associates in central Denver facility responsible for sales of consumer electronics products, trained team focusing on product knowledge and customer service skills, and served as liaison to new management focusing on consumer electronics product line and department policies. • Demonstrated thorough knowledge of all consumer electronics products• Supervised team that was acknowledged to excel in customer service• Assured that all sales associates were compliant with company standards for quality assurance, policies, and procedures

Demonstrated thorough knowledge of all consumer electronics products.