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Program manager with extensive experience evaluating, scoping, selling, and leading the development of effective business process management strategies and value-added IT system implementations for large enterprise organizations.Strategic thinker with passion for aligning technology and data with business goals and processes for the competitive and operational advantage of the enterprise.Seasoned organizational, communication, and change management skills coupled with persistent nature to focus on best practices to link business strategy, project portfolio management, and the creation and measurement of value-added.Specialties: Business strategy and process transformationProgram management - PMO, COETechnology project management - SAFe, Agile, SDLC, ITILSalesforce effectiveness - sales alignmentEnterprise data management strategy, policy & execution Consulting services sales and deliveryMarketing automationChange managementCustomer relationship management - SalesforceSaas Product ManagementBusiness analytics - KPIs/Metrics Risk ManagementArtificial intelligence (AI)User experience & employee experience optimization & adoption
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President, Genforce Global Equality Employee Resource GroupSalesforce Apr 2017 - Apr 2024San Francisco, California, UsThe Genforce mission is for 5 generations to be leveraged and empowered in the workplace — Human capital VALUE is derived from a combination of POTENTIAL and EXPERIENCE. -
Director, Strategic ProjectsSalesforce Nov 2014 - Apr 2024San Francisco, California, Us* Add value as an integral part of the sales cycle, selling services capacity.* Provide Salesforce cloud implementations, leading a team of consultant, managing scope, budget, and schedule to provide high value deliverables. * Engage with customers at an executive level to communicate project milestones, risks, and manage project economics.
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Director, Go To Market ScaleSalesforce Jun 2010 - Nov 2014San Francisco, California, UsLeverage Salesforce platform to improve global sales and operational effectiveness.* Advise business on process improvement initiatives that align with the strategic goals of the company* Design and implement Customer Success & Sales Growth programs, then execute to achieve measurable results.
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Engagement ManagerSalesforce Jan 2007 - Jun 2010San Francisco, California, Us* Add value as an integral part of the sales cycle, selling services capacity.* Provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level.* Ensure both continued revenue growth for the services practice and successful customer engagements during the solution deployment.
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ManagerDeloitte Consulting Aug 2004 - Jan 2007Worldwide, OoPMO Lead for implementation of eCommerce web site for an $8 billion general merchandise and grocery retailer. Performed an assessment to determine IT strategy and long range capital budget forecast for a mid-sized, specialty retailer. Developed and implemented data management strategy for consumer goods manufacturers and retailers to stimulate adoption of standards-based supply chain collaboration. Implemented employee self-service system to improve accuracy and reduce costs of vendor invoicing process. Created a reference architecture to streamline processes and tools for the risk control self assessment of technology-related Basel II risk events at a major global financial institution. Led and participated in proposal development and client communications activities involving retail IT systems, supply chain management, and data management strategy. -
Program ManagerGs1 - Uccnet Jun 2001 - Jul 2004Defined and executed processes and communications to manage supply chain data synchronization software beta-testing among participants around the worldImplemented Extranet portal designed to collaborate on key metrics between UCCnet Product Management and Data Synchronization Network user community. Surveyed internal and external stakeholders to define requirements and configuration. Tracked KPIs to identified and reported trends Introduced usability studies into product management life cycle to improve customer to product development feedback loop. Result was improved customer satisfaction and increased product adoption ratesDelivered best practices leadership for development of Solution Partner certification program. Promoted standardized business processes designed to qualify, differentiate, and focus strategic partners on providing comprehensive support to the customer community. The program continues to bring value through defined certification criteria and processes
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Principal ConsultantCommerce One Jan 2000 - May 2003UsFunctional lead for Executive Information Portal implementation project for evidence-based risk management division of a major healthcare services conglomerate. Applied Rational Unified Process to capture strategic business objectives from stakeholder. Created a vision document, leveraged it in progressive requirements elaboration and in testing the application against business needs. The project resulted in a significant reduction in cost to present timely information enabling more effective decision making by the project sponsors. Created strategy for buyer and supplier adoption plans for a B2B exchange. Developed revenue generation plan by combining user adoption, penetration forecast, and services pricing strategy.Presented high level strategy, framework, and plan for transformation to a CRM culture based on gap analysis, ROI model, and organizational change management plan. Drafted business process patent application and filed with USPTO. -
Industry ConsultantCincom Systems Apr 1998 - Dec 1999Riverside, California, UsWeb Production Manager / Sales ProgramsLed cross-functional team to develop Internet and Intranet web sites for CRM business unit.Led coordination of marketing communications, sales programs, and tradeshow management.Conducted business analysis of customer relationship management / knowledge management markets and competitive environment (SWOT / Porters 5 Forces).Industry Consultant Implemented sales configuration software designed to configure and automate bid estimating and proposal generation for highly complex global telecommunications infrastructure initiatives.Developed procedural documentation and conducted CRM / Knowledge Management software training workshops. -
Process EngineerSumitomo Sitix Silicon Feb 1996 - Apr 1998Applied problem solving techniques to improve chemical-mechanical process stability resulting in increased productivity with a cost savings of $75,000 per month.Organized multi-functional team to benchmark silicon wafer polishing process and applied TQM to enhance output quality and productivity.
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Regional Sales ManagerFujimi Corporation Nov 1991 - Feb 1996Tualatin, Oregon, UsLed team to achieve compound annual sales growth of over 20% across all verticals while maintaining net margins. Product positioning and channel development was routinely analyzed with focus on customer centered growth. Introduced mature products into new markets, capitalizing on first mover advantage to boost sales volume. Cash cycle compression and supply chain optimization were key factors in preventing margin erosion.Developed marketing communications for North American and Pacific Rim customer base
Andrew Klein Skills
Andrew Klein Education Details
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Stanford UniversityAdvanced Project Management -
Xavier University - Williams College Of BusinessMba
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Rutgers UniversityEngineering
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Rutgers Business SchoolMarketing & Finance
Frequently Asked Questions about Andrew Klein
What is Andrew Klein's role at the current company?
Andrew Klein's current role is Director Digital Engagement & Transformation | Customer Experience Champion (CX) | Agile Program Manager | Enterprise Data Strategist | Business Process KPIs - Metrics | Technology Center of Excellence | AI.
What is Andrew Klein's email address?
Andrew Klein's email address is kl****@****ail.com
What is Andrew Klein's direct phone number?
Andrew Klein's direct phone number is (415) 901*****
What schools did Andrew Klein attend?
Andrew Klein attended Stanford University, Xavier University - Williams College Of Business, Rutgers University, Rutgers Business School.
What are some of Andrew Klein's interests?
Andrew Klein has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Andrew Klein known for?
Andrew Klein has skills like Program Management, Crm, Pmo, Change Management, Business Process Management, Project Management, Sales Effectiveness, Saas, Salesforce.com, Cloud Computing, Enterprise Software, It Strategy.
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