Andrew Lim Email & Phone Number

• Led 22 improvement projects across the enterprise, saving the company 17 man-hours per month.• Built an integrated service center that improved average service turnaround time by 75%, reduced task backlog by 80%, standardized service quality, and improved customer service experience.• Improved 5S audit score by 2 points in 6 months using Lean Management principles on business processes.• Developed a KPI scorecard that improved business operation management by 30%.

• Redesigned process workflow for operational cost management reporting using Alteryx, reducing refresh time from 24 hours (3 days) to less than 10 minutes. The report is delivered daily using Tableau.• Put together a care management program return on investment report using Python and Tableau. • Led multiple training sessions with coworkers and business users on various reporting workflow and received multiple recognitions from the manager for outstanding training and presentation skills. • Spearheaded dashboard standardization and efficiency project using Lean Six Sigma methodologies.• Analyzed and delivered monthly program performance reports and performance guarantee reports.

Richardson, Texas

• Created a comprehensive operation reporting dashboard that analyzes care management life cycle. Care management is captured by Medecision Aerial and the dashboard was developed using Tableau.• Produced a projection of incoming post COVID-19 utilization request using Tableau and worked together with operation to determine optimum staffing number while maintaining safety protocols.• Developed reporting workflow for a pilot project that analyzes vendor intervention efficacy.• Maintained and became the SME for at least 15 Tableau dashboards and related data preparation.

Dallas/Fort Worth Area

• Kickstarted patient journey improvement project aimed at enhancing patient visit experience• Designated downtime team coordinator that specializes in managing system offline procedures• Developed comprehensive, timely, and accurate analysis and reporting on care coordination, asset utilization, and quality metrics for Senior Management and Quality Management using Epic EHR• Continually identify areas of improvement using Lean Six Sigma methodology and implement fixes

Frisco, Tx

• Participated in client-led projects to improve program productivity and customer engagement• Created personnel scoring model dashboards for performance and quality audit using Tableau• Led 10-member team of high performing individuals for quality assurance and process improvement

Richardson, Tx

• Led a case-study on a failing healthcare system and developed a corrective action plan. Presented the report to a panel of judges and won first place in the case-study competition against teams from other MHA programs• Performed a business analysis of web-based EHR Practice Fusion and presented results to healthcare leaders• Taught a class of 50 students about Healthcare IT, building database, cleaning data, and capturing meaningful information

Addison, Tx

• Developed demand forecasting, supply prediction, cost trends, and asset optimization• Conducted statistical analysis and evaluation of service lines for the areas of finance and operations• Prepared ad hoc reports for internal and external customers through Microsoft SQL and Tableau• Assisted in the creation of KPI tracking and monitoring for select business units

Dallas, Tx

• Collaborated with clinical staff to identify compliance gaps and areas for improvement• Spearheaded process improvement initiatives utilizing MS Project and Lean Six Sigma methodologies• Designed a process map of proposed corrective action and presented results to the leadership board

Beijing City, China

• Practiced in a non-profit hospital under the supervision of senior physicians on a rotational basis.• Carefully evaluate test result and work with cross specialty physicians and nurses to develop treatment plans.• Communicate effectively with patients and family, educating them about their diagnosis and treatment plans.• Ensure quality care and comply with government rules and regulations.

Master Of Science - Ms, Health/Health Care Administration/Management, 3.62

Activities and Societies: Healthcare Management Association - Member and past officerIn-depth education into the American healthcare.

Master Of Business Administration - Mba, Health/Health Care Administration/Management, 3.62

Activities and Societies: Jindal School of Management Toastmasters - Member and past officerTook business courses focused on global.

Bachelor Of Medicine, Clinical Medicine