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@carefirst.com
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2 phones found area 410
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Andrew Klinger is listed as Lead Workforce Management Analyst at CareFirst BlueCross BlueShield, a with 4929 employees, based in Glen Burnie, Maryland, United States. AeroLeads shows a work email signal at carefirst.com, phone signal with area code 410, and a matched LinkedIn profile for Andrew Klinger.
Andrew Klinger previously worked as Workforce Management Analyst at Bravo Health and Workforce Management Analyst at Geico. Andrew Klinger holds High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program from Old Mill Senior High.
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AeroLeads found 1 current-domain work email signal for Andrew Klinger. Compare company email patterns before reaching out.
Excellent organizational, planning and analytical skillsAbility to relate effectively with a broad spectrum of personalities and management styles Ability to excel in an evolving, fast-paced environmentHighly reliable and responsible; self starter with strong follow-throughAbility to handle complex, detail-oriented and time structured activitiesAdvanced knowledge of call center operations (ACD, IVR, Reporting, Forecasting, SchedulingExperience in training, supervisory and managerial responsibilitiesSpecialties: Microsoft Word, Project, Visio, Excel, PowerPoint, Aspect eWFM, Aspect Analyzer, Aspect Agent administrator, Netforce, IEX, Avaya CMS Supervisor, Cisco Geotel,Rockwell Enterprise Administrator, Rockwell Enterprise Monitor, N.I.C.E analyzer, Genesys CCPulse+, Genesys Workforce, Witness, Brio Reporting tool, Seibel, Crystal reporting , Click Fox IVR reporting tool , Micro-strategy reporting tool, TCS, Remedy , Magic IT ticketing system, Calibrio WFM, Verint impact 360
Listed skills include Call Centers, Avaya, Process Improvement, Vendor Management, and 8 others.
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Owings Mills , Md
Manages daily forecast and scheduling , real time monitoring , KPI reporting, Capacity planning , WFM system admin. Vendor management , System access project manangement , Facilities projcect management, Manages service requests projects , Supervises team or RTA's
Baltimore, Maryland Area
Managed forecast and scheduling , real time monitoring , reporting, Capacity planning , WFM system admin
Chevy Chase Md
Manages High Level forecast and scheduling ,Supervised Local Site WFM coordinators, real time monitoring , KPI reporting, Capacity planning , WFM system admin. Manages service requests projects ,
Create custom KPI reports and Executive Dashboards. Create Capacity planning and budgetary reports. Create Call Volume Forecast based on client test registrations. Create Global CSR schedules based on Forecasts and Erlang calculations. Monitor key call center systems to look for alarms or call delivery failures and open trouble tickets with the appropriate vendor for resolution. Administer Avaya and Genesys LC Users and minor configuration changes. Escalate and facilitate resolution of issues across Prometric Global Call Center Operation as required to ensure compliance with Service Level Agreements (SLAs). Monitor multi-sites real-time call volume of inbound call traffic from multiple queues, which distribute calls based on staff availability. Provide special project assistance as needed.Created Global RFI,RFQ ,RFP and ROI for Enterprise wide Workforce management solution, currently pending purchase and implementaion.
Measured service level performance and skill based routing. Maintained applications that act as the XM command center. Updated actual volumes against XM call forecasts. Monitored key call center systems to look for alarms or call delivery failures and open trouble tickets with the appropriate vendor for resolution. Systems include Avaya Converged Network Analyzer, Empirix VoiceWatch, Avaya CMS, and other vendor provided tools. Administered Avaya and Genesys LC Users and minor configuration changes. Facilitated rapid resolution of issues across XM’s multi-vendor Call Center Operation as required to ensure compliance with Service Level Agreements (SLAs). Monitored multi-sites real-time call volume of inbound call traffic from multiple queues, which distribute calls based on staff availability. Monitored call center agent adherence to schedules. Participated in User Acceptance Test Case execution for key Call Center technology improvements
Monitored real time call center metrics for Verizon Wireless North East region. Reviewed and analyzed call volume and staffing forecast, intraday reporting, and bill drop data to identify positive and negative service level trends.Managed call routing technology via Cisco Geotel system for call volume load balancing.Out-sourced vendor management.Created complex management reports for Area Executives.
Presented and recommended service packages to existing customers as an inbound 800 line representative.Analyzed customer bills and recommend plan changes.Basic customer technology support for cellular equipment.
Other employees you can reach at carefirst.com. View company contacts for 4929 employees →
Katrina Ruffin
Colleague at Carefirst Bluecross BlueshieldWashington, District Of Columbia, United States
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Payquitah Speight
Colleague at Carefirst Bluecross BlueshieldWashington, District Of Columbia, United States
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Kim Tucker
Colleague at Carefirst Bluecross BlueshieldMaryland, United States
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James Adams
Colleague at Carefirst Bluecross BlueshieldGreater Mcallen Area, United States
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Jennifer P.
Colleague at Carefirst Bluecross BlueshieldWashington Dc-Baltimore Area, United States
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Kristan Cooper
Colleague at Carefirst Bluecross BlueshieldLexington Park, Maryland, United States
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Wesley Tu
Colleague at Carefirst Bluecross BlueshieldWashington Dc-Baltimore Area, United States
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Lora Breeding
Colleague at Carefirst Bluecross BlueshieldGreensboro, Maryland, United States
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JE
John Ebeling
Colleague at Carefirst Bluecross BlueshieldNew Windsor, Maryland, United States
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Pamela Mcqueen-Veney
Colleague at Carefirst Bluecross BlueshieldGreenbelt, Maryland, United States
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Activities and Societies: Lacrosse team , Football TeamBasic High School background, Played Lacrosse , worked as a Lifeguard during.
Quick answers generated from the profile data available on this page.
Andrew Klinger works for CareFirst BlueCross BlueShield.
Andrew Klinger is listed as Lead Workforce Management Analyst at CareFirst BlueCross BlueShield.
AeroLeads has found 1 work email signal at @carefirst.com for Andrew Klinger at CareFirst BlueCross BlueShield.
AeroLeads has found 2 phone signal(s) with area code 410 for Andrew Klinger at CareFirst BlueCross BlueShield.
Andrew Klinger is based in Glen Burnie, Maryland, United States while working with CareFirst BlueCross BlueShield.
Andrew Klinger has worked for Carefirst Bluecross Blueshield, Bravo Health, Geico, Prometric, and Xm Satellite Radio.
Andrew Klinger's colleagues at CareFirst BlueCross BlueShield include Katrina Ruffin, Payquitah Speight, Kim Tucker, James Adams, and Jennifer P..
You can use AeroLeads to view verified contact signals for Andrew Klinger at CareFirst BlueCross BlueShield, including work email, phone, and LinkedIn data when available.
Andrew Klinger holds High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program from Old Mill Senior High.
Andrew Klinger is listed with skills including Call Centers, Avaya, Process Improvement, Vendor Management, Management, Salesforce.Com, Workforce Management, and Customer Experience.
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