Andrew Koved Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

As part of the Expedia Group Commute team, I work to manage the following: Employee Communications: Develop and implement a comprehensive and engaging employee outreach program with a goal to raise awareness about commute options and reduce the number of employees driving alone to work. Play a key role as part of the “go to” team for all question and concerns related to commute and parking programs and day-to-day operational requests and issues. Host individual and group meetings with employees. Work with Expedia Group’s Communications Team to develop commute program messaging to employees. Employee Events: Organize periodic commute events; coordinate with Expedia Group facilities and vendors. Employee Competitions: Develop and market monthly commute competitions. Program Development: Work collaboratively with the Commute Team to develop and test new programs on an ongoing basis. Vendor Coordination: Coordinate with transportation vendors to ensure programs meet Expedia Group employee expectations. Data Analysis: Monitor employee commute activity, synthesize commute trends, and report out on program metrics. Administration: Manage ORCA pass requests, parking registration, and other administrative and commute program logistics.

Greater Seattle Area

An Outreach Ambassador with Alta Planning + Design on the King County Metro In Motion program in the South Bellevue and Kent Valley communities of Washington State. The In Motion program is an in-depth encouragement program aimed at reducing drive alone trips and increasing usage and knowledge of other modal alternatives. • Community engagement through 1,350 door knocks and six in-person events, signing up over 200 neighbors with thoughtful conversations and resource-based explanations using Motivational Interviewing techniques. Listened to travel constraints and worked with each person to utilize multimodal solutions that worked for them. Reported thoroughly each engagement, designing, coordinating, and implementing custom events that built on these interactions. • Created In Motion social media content weekly on Facebook, Twitter, and Mailchimp. Managed reward fulfillment for over 1,500 participants including envelope stuffing and posting, cumulative program statistic updates, and participant follow up. • Developed list, called, and secured, corporate contributions for seperate TDM project as rewards for employee participation.

Assist and manage the hiring process for Trupanion Territory Partners and Territory Partner Associates across the United States and Canada. Driving the underlying business requires an outside sales force that has a deep understanding of Trupanion's mission, and my goal is to bring on talented and passionate Territory Partners. • Assess and evaluate candidates through an aggressive full-cycle recruitment process, including the initial scheduling and coordination as well as the candidate interviews and feedback.• Maintain an effective pipeline of candidates using multiple sources of qualified candidates, facilitating the interview process through with multiple departments within the company.

Greater Seattle Area

Tier 2 support for both internal and external questions regarding claims and hospital related issues, resolving customer care issues with claims and veterinary clinic questions with Trupanion Express, and connecting with the marketing, claims, and territory partner departments to assure an outstanding experience at every touchpoint.• Solving and explaining claims outcomes to internal customer specialists, working with the claims adjusters and assistants in fixing the improperly determined claims, and parsing appeals from veterinarians.• Addressing real-time concerns from veterinary employees related to claim resolutions, creating and managing per-approvals for time and payment sensitive issues, and interfacing with claims adjusters, customer care representatives, and policyholders to rectify reimbursement errors.

Greater Seattle Area

Working with customers by phone and email, resolving questions about policy and interfaced with other departments to understand and complete claims.• Answering questions about the product coverage, leading the customer through the signup and alteration procedure, advocated and researched issues for customers.

Berkeley, Ca

• Managed content within the app, including curating and approving student reviews, attaining and verifying college data, and reporting content errors within the study portion. Initiated and ran quality assurance, including finding, reporting, developer consultation, and long term follow-up.• Directed and completed large data projects in Django and Excel, including verification and updating of college data, researching and curating event attendee information, correct data with errors.• Ran Google Adwords campaigns, pitched strategic SEO projects and began planning implementation, identified potential business partnerships, worked on a team that created new partnerships, worked one-on-one with the app designer to improve the user experience.

San Jose, Ca

• Planned, created, and implemented content across multiple channels, including social, email, and press. Worked on expanding awareness of the company through content creation and strategic publishing.• Managed the company social channels, running user engagement campaigns, growing the number of followers, and creating cross-channel differentiated content campaigns.• Developed strategic plans to address shifting company priorities, to allow for growing market competition, and to drive user engagement.

San Francisco Bay Area

• Developed and implemented tailored social media strategies, and advised on specific segment requirements to address product design. • Addressed challenges inherent in customer outreach and retention, and website creation. Provided analytics and insight to CEO and business developers, working to funnel customers effectively.• Provided fresh perspective on market trends, tackling the key problems due to outreach and worked on new strategies to improve customer happiness and monetization.

Oakland, Ca

• Created the outline of the site, including development and design.• Implemented ideas, consulted on project breath, and helped facilitate revisions.

• Wrote 25 columns reviewing upcoming movies and discussed cinema trends, published to over 2500 students and distributed across Tacoma.• Worked alongside section editors to craft articles that supported the Campus Films program and gave students meaningful reviews.• Conducted interviews, on-location press events, and story development. Managed weekly deadlines alongside long-term projects, delivering pieces that discussed immediate and big picture ideas.

• Analyzed and tracked weekly effect of spending and marketing, and reported findings to the Student Program Director and student body Vice President. Increased communication between departments, that created more programs and produced higher turnout. • Prioritized better organization of resources and system-level problem solving, led to the increase of attendance by 30%, increase of films shown by 50%, and reduction of operating costs by 10%. • Trained and provided continuous support to staff, implanted monthly staff meetings, allowed for greater feedback and input from staff and attendees. Overhauled the staff recruiting, education, and management system, implementing a process for future years. • Designed and wrote 50 marketing publications, achieved goal of capturing new population segments through social media and physical advertising, and implemented digital outreach and marketing programs. Connected social media and marketing activities to student spending, drove marketing strategies and campaigns.

• Managed 80 film showings at on-campus theatre, responsible for customer service, crowd management and ticketing. • Operated projection and sound equipment, diagnosed technical issues, and communicated with audience. • Sold concessions and movie tickets, and handled cash reconciliation.

• Oversaw vendor service and customer purchases and handled equipment set-up and take down.• Managed the off and on loading of equipment, problem-solved vendor issues, and provided information to concerned customers.• Controlled large volumes of customers effectively, operated credit card machine and sold merchandise, and counted vendor deposits.

• Contributed research and support, and helped produce community events.• Provided logistical support for multiple 100-person events, presented grant research at local conference, supported weekly community garden learning events.

• Developed and implemented campaign to involve citizens with local parks, led outreach campaign and marketing creation, and helped coordinate community event.• Worked with four different agency managers to assemble marketing material, designed flier and made revisions. Increased program complexities were added seamlessly to the project and communicated effectively to all parties. • Handed out filers in multiple neighborhoods, talking with residents. Event coordination for park restoration culminated in successful programs.

• Ran the distribution and organization of outdoors gear, combined analytical skills with field specific knowledge to better serve customers, and helped expand online media presence.• Helped design and write website to allow for greater functionality and utilization. Implemented Flickr and Google Maps components of website, and increased companies social networking visibility.• Managed the gear pick-ups and drop offs by organizing gear, maintained accurate inventory, assessed customer needed, fixed broken equipment, and resolved customers issues.• Weekly meetings with Program Associate, Program Director, and CEO allowed for constant feedback and direct input into company wide decisions. Analyzed participant data and created report detailing the ROI, organized volunteer activates, and worked to streamline reoccurring processes.

Bachelor Of Arts (Ba), Economics, International Political Economy, Graduate

Education record

ACE is an acronym for architecture, construction, and engineering. ACE is a unique partnership among industry professionals who volunteer.

Education record