Andrew K. Email & Phone Number

• Plans and directs activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products by performing the following duties.• Active participation in the Advanced Product Quality Planning process with suppliers.• Active participation in Problem Solving/Root Cause Analysis and the writing of Quality Corrective Action Plans in 8-D format.• Coordinates activities and compiles and reviews information for supplier PPAP submissions.• Conducts on site assessments for existing and potential new suppliers.• Reviews Capacity Committments and frequently required to conduct on-site Run and Rate studies at suppliers facilities.• Develops and initiates standards and methods for inspection, testing, and evaluation.• Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality.• Establishes programs to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment at suppliers facilities.• Ensures compliance to established methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility.• Perform other duties typically associated with Supplier Quality activities as assigned by Manager.

Dearborn, Michigan

Guest Related• Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.• Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.• Concentrates on training service personnel, to continually improve the guest experience.• Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.• Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy food, side orders, beverages and desserts as part of the dining experience.• Responsible for maintaining The Henry Ford standards of products, services and quality.• Creates and fosters a culture to make history an integral part of every guest’s dining experience.• Creates an atmosphere that insures guests to feel welcome and wish to return.Employee Related• Sources, recruits and selects diverse, highly skilled service and front of house employees.• Guarantees commitment to dress/grooming and personal hygiene standards.• Ensures steps of service are consistently executed by training, developing and holding employees accountable.• Supports other managers in food and beverage training to develop the front of house employees.• Delivers timely performance feedback in the form of active coaching, counseling and recognition.• Prepares fair and consistent front of house schedules in a timely manner.• Ensures appropriate staffing levels to deliver a great guest dining experience.• Takes necessary disciplinary action, including dismissal for unacceptable behavior or performance decisively.• Conducts an all staff meetings at least once every four weeks.• Effectively address employee relations issues, appropriately problem-solve and liaison with the Human Resource department as necessary.

Dearborn, Michigan

• Responsible for serving food to guests in a prompt and courteous manner while providing an outstanding guest experience.• Serves food in a variety of daily food services operations.• Performs opening and closing tasks as assigned.• Handles cash accurately and efficiently.• Possesses knowledge of menu description and can effectively communicate them with guests.• Ensures an outstanding guest experience.• Interacts and communicates with guests and co-workers in a professional and friendly manner.• Possesses knowledge of sales techniques.• Assumes responsibility for cleanliness of assigned areas in keeping with the Dept. of Health & Sanitation guidelines.• Handles and stores all equipment properly and with care.• Adheres to The Henry Ford and the Foodservice department rules and policies at all times.• Performs other activities as necessary.• Acts as a team player, providing expertise within the team and with other team members as appropriate.

Dearborn, Michigan

• Participate in study design meetings with project team and/or clients.• Contribute ideas for research design and analytic approach to the client problem and write portions of proposals.• Apply various Market Strategies methodologies to research projects.• Demonstrate understanding of survey sampling concepts, their impact, and use.• Draft questionnaires using Market Strategies’ preferred questionnaire writing processes.• Use Market Strategies tools and/or technology to format survey and prepare for programming.• Monitor the quality of the data and discard non qualified respondents (set and apply strike criteria).• Perform phases of the data analysis plan using necessary tools with guidance from experienced Analyst team members.• Analyze research results and create graphical displays to convey the implications of the data.• Write reports that include effective graphs, tables, summaries, and narratives.• Extract qualitative findings from transcripts or summaries of Focus Groups/IDIs.• Complete in-depth interviews (IDIs) or assist with Focus Groups.

Master Of Business Administration - Mba, Business Statistics, 3.689

Took classes related to statistical modeling, data visualization, forecasting and decision analysis.

Bachelor'S In Business Administration, Marketing, 3.568

Activities and Societies: Vice President of Competitions of the American Marketing AssociationVP of Competitions - AMA: • Lead a student.

High School, General, 4.125

Activities and Societies: Mock Trial Chess ClubThe Henry Ford Academy, established in 1997, was conceived, developed, and implemented.