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@fastslowmotion.com
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Andrew Steven L. is listed as Implementations Specialist | Technical Solutions Enthusiast | 4 x Salesforce Certified at Laivly, a company with 66 employees, based in Makati, National Capital Region, Philippines. AeroLeads shows a work email signal at fastslowmotion.com and a matched LinkedIn profile for Andrew Steven L..
Andrew Steven L. previously worked as Implementations Specalist at Laivly and Salesforce Implementations Specialist at Fast Slow Motion. Andrew Steven L. holds Bachelor Of Science - Bs, Computer Science from Siena College Of Taytay.
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As a Computer Science graduate with extensive experience since 2012, I've held diverse roles encompassing customer service, technical support, and proficiency in Salesforce CRM, complemented by various third-party apps. I also excel in leveraging Shopify and Quick Books for online marketing.I'm a quick learner with a strong drive for skill acquisition. I thrive in teams, bringing positivity and effective communication. I'm enthusiastic, adaptable, and excel in tackling challenges with creativity and determination.I am proficient in a range of tools including Basecamp, Jira, Slack, and Microsoft Office Suite. I'm skilled in using Google Apps, Adobe Photoshop for photo editing, and navigating various social media platforms like Facebook, Instagram, and WordPress. Additionally, I have a knack for swiftly learning and effectively using software applications, as long as I grasp their purpose and functionality.I excel in customer service with attentive listening, clear communication, creative problem-solving, and empathetic assistance. I handle conflicts, manage multiple tasks efficiently, and maintain composure in complex situations. I'm adept in technical support, offering initial assistance via phone and email. I conduct precise remote troubleshooting, analyze customer data for optimal solutions, and guide step-by-step troubleshooting. I escalate complex issues as needed and provide accurate information about IT products. Additionally, I keep detailed logs for reference.I'm skilled in Salesforce, covering user management, configuration, reports, dashboards, automation, and third-party integration. I'm also experienced in Agile methodology. I understand Salesforce's dynamic nature and will verify information for accuracy. You can trust me to stay updated with its changes. I'm eager to bring my skills and experience to your team. With a background in Computer Science and experience in customer service, technical support, Salesforce CRM, and various tools, I believe I can make a positive contribution. I would welcome the chance to work with you and be a part of your team.
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I’m an Implementation Specialist who collaborates with the solutions team and my colleagues to ensure the right systems are implemented based on client needs. Together, we determine the best approach, ensure smooth integration, automate processes where possible, and provide ongoing support for efficient, scalable implementations.– Work with the solutions.
– Develop process and flow automation within Salesforce.com.– Configure standard Salesforce.com functionality, such as fields, page layouts, themes, community, and record and object access.– Troubleshoot issues and limitations, and provide workarounds, alternatives, root cause analysis, or education as needed.– Create sandboxes for testing, rollbacks.
– Handle Salesforce.com configuration Premier cases as a Tier 2 Premier Configuration Support for clients.– Provide technical assistance in analyzing, replicating, troubleshooting, and resolving issues.– Investigate and determine the root cause of issues, educate the customer on the steps taken, and provide a resolution.– Explain any product limitations.
– Respond to concerns and tickets related to Comcast Cable TV and High Speed Internet services, including general inquiries, billing issues, technical problems, truck roll requests, and escalations.– Provide technical assistance, information, suggestions, and troubleshooting solutions over the phone.– Address customer concerns with care or education to.
– Troubleshoot technical issues related to the use, configuration, and maintenance of Apple devices, including Mac computers and Airport routers.– Provide support for inquiries, warranty claims, software updates, data backup and restoration, email setup, and service center appointments.– Escalate complex issues involving internal system files to Tier 2.
– Exposure to PBX Technology, Networking, and CISCO Certified Engineers.– Assisted with equipment installation, configuration, testing, and deployment.– Conducted inventory management tasks as needed.
Other employees you can reach at laivly.com. View company contacts for 66 employees →
Larry Magarro
Colleague at Laivly
Greater Winnipeg Metropolitan Area, Canada
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MS
Matt Scott
Colleague at Laivly
Greater Winnipeg Metropolitan Area, Canada
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CS
Craig Shyjak
Colleague at Laivly
East Saint Paul, Manitoba, Canada, Canada
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AR
Angie Reiber
Colleague at Laivly
United States, United States
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KC
Kiel Caguioa
Colleague at Laivly
Metro Manila, National Capital Region, Philippines, Philippines
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MH
Mackenzie Hatcher
Colleague at Laivly
Winnipeg, Manitoba, Canada, Canada
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MJ
Mark Jason Efe
Colleague at Laivly
Malabon, National Capital Region, Philippines, Philippines
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AP
Ayush Puri
Colleague at Laivly
Greater Winnipeg Metropolitan Area, Canada
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LK
Laura Kressock
Colleague at Laivly
Winnipeg, Manitoba, Canada, Canada
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EG
Ernest Gabriel Tan
Colleague at Laivly
Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Andrew Steven L. works for Laivly.
Andrew Steven L. is listed as Implementations Specialist | Technical Solutions Enthusiast | 4 x Salesforce Certified at Laivly.
AeroLeads has found 1 work email signal at @fastslowmotion.com for Andrew Steven L. at Laivly.
Andrew Steven L. is based in Makati, National Capital Region, Philippines while working with Laivly.
Andrew Steven L. has worked for Laivly, Fast Slow Motion, Salesforce, Convergys, and Ibm Daksh Business Process Services Phils. Inc.
Andrew Steven L.'s colleagues at Laivly include Larry Magarro, Matt Scott, Craig Shyjak, Angie Reiber, and Kiel Caguioa.
You can use AeroLeads to view verified contact signals for Andrew Steven L. at Laivly, including work email, phone, and LinkedIn data when available.
Andrew Steven L. holds Bachelor Of Science - Bs, Computer Science from Siena College Of Taytay.
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