I am an accomplished hotel manager with international experience at a variety of luxury hotels in the U.K, Europe, U.S.A. and Africa. I am enthusiastic and passionate about striving for the highest level of guest satisfaction. I believe giving service with love in your heart is the key to providing excellence. I enjoy building teams and developing individuals to reach their full potential. I care about people, their happiness and fulfilment, being the best they can be. I listen to the team with empathy and encourage them to share their ideas and feedback. I adjust my level of directing, coaching, supporting and delegating according to the individual’s development level at the time for a particular task. I believe in and encourage the mentoring of direct reports. I empower the team and set clear goals and objectives. I reinforce a service excellence culture, which every team member believes in and delivers all the time. I give a clear vision and how to get there. I am inspirational and motivational. I have energy and enthusiasm. I have a relentless attention to detail and set high standards. I am firm and fair, treating everyone equally with respect and humility. I am a “completer-finisher” ensuring tasks are completed correctly and on time. I have very good financial acumen, ensuring the business is as profitable as it can be. I embrace change and always look, with an open mind, for new ways to enhance the guest experience.