InnovImpact Ltd exists to ACCELERATE DIGITAL INNOVATION for clients. With a track record of over 10 years this has been achieved by creating an Innovation Lab environment, augmenting an organisations internal digital innovation capability and developing skills, knowledge and competencies to embed digital innovation into an organisation. AVAILABLE FOR SPEAKING, COACHING & CONSULTING.A series of DIGITAL INNOVATION MODULES covering Digital Innovation, Digital Transformation, Creative Problem Solving and AI Potential have been developed based on the experience built up running the Innovation Lab in organisations such as RBS, Wiggle, Costa & Designer Outlets. These modules are delivered as a virtual learning experience to clients and as part of Degree & Masters programmes at the University of Buckingham and the University of Bath.THE INNOVATION LAB gives organisations the opportunity to experience rapid creative thinking, product design and digital prototyping for a half day or a sprint over a week. With the ‘test and learn’ ethos at its core this proven methodology accelerates digital innovation and gets results fast ! Imagine being in an environment when you explore, design, create and learn rapidly. Where you use creative problem solving techniques, are able to bring ideas and concepts to life digitally and test in market to understand the viability of your product or service. The pop-up Innovation Lab can be experienced in a single intensive half day or over multiple days. It can be brought in to accelerate a specific product to market or can be used to start embedding digital innovation into an organisation to accelerate business growth.

Leader of the DIGITAL CUSTOMER EXPERIENCE team driving digital innovation and transformation of the customer facing digital experience across the 25 European and Canadian McArthurGlen centres. The mission to create the finest retail experiences and achieve challenging business goals by seizing the opportunity and power that Digital Technologies offer. The most important strategic success was the introduction of the McArthurGlen Club loyalty programme, reaching over 2 million members in 2 years using the Web, App & eMail channels backed by salesforce CRM insight. This enabled the strategic objective to enhance the in-centre experience and create an extraordinary and truely memorable day.

Leader of DIGITAL INNOVATION at The Bicester Collection by setting up the Digital Incubator and driving innovative digital initiatives to global guests across the 9 European villages within The Bicester Collection. The mission to deliver an outstanding Guest and Brand experience, and achieve challenging business goals. A key commercial success was the eVIP product which enabled international visitors to obtain a discount in their digital wallet from all the available channels in the market.

Leader of the Costa DIGITAL PRODUCT team to design and deliver the innovative new Costa App and design for future Costa Collect and Costa Express loyalty integration. We started with four types of coffee to prove the principle of minimum viable product in a prototype and iterated using the agile mindset, progressing to 10 Costa Coffee Shops in London that could collect. This was before the pandemic so the technology could not have been better timed. Now look at the product with a full drinks and food range available in most Costa stores across the UK and beyond.

Partnering with Searchlight Consulting to accelerate DIGITAL INNOVATION by advising clients on digital strategy aligned to business and IT strategy plus delivering the digital lab experience in workshop and sprint format.

Founder and leader of Yell Labs as a CENTRE OF INNOVATION and experimentation. Creating an environment where innovation occurs naturally and collaboration is just the way things are done in an agile way. Design and delivery of multiple digital products to test and learn in market.

Leader of the business solutions group. Initially leading the development of an internal consulting capability covering business relationship management and solution architecture to meet the strategic objective to be self sufficient. This was followed by leading the creation of a complete business change management, programme management, project management and business analysis function to manage all change programmes in the organisation to become self sufficient.

Management of a portfolio of projects delivering business solutions for all sales channels and the market planning function to help optimise the revenue and customer satisfaction from the salesforce.Leadership of a combined business and technology team leveraging the best from internal and external people. Full accountability for successful delivery of a £5m budget to time and quality measured in CSF's. This resulted in the implementation of SAP CRM with BI reporting to run Market Planning.

Over a five year period implementation of SAP into a wide variety of businesses across Europe from utilities, telecoms, manufacturing and advertising. Initially focussing on finance, then sales with CRM and then to a full lead integration consultant with integration knowledge across SAP CRM and ERP solutions.