Andrew Lapointe Email & Phone Number

Greater Boston

Waltham, Massachusetts, United States

• A strategic partner to business leaders and operations management at 12 locations in order to provide guidance and ensure consistent application of established policies and procedures, through coaching, counseling, and advising • Conducted investigations and conflict resolution to develop solutions while handling confidential information• Provided employee relations and communications regarding regulation, issues, and concerns• Demonstrated ability to establish and maintain positive working relationships with all levels within the organization• Partnered with HR Team on company-wide Employment Engagement survey, and Covid-19 Collaboration response establishing new guidelines and procedures• Partnered with Internal Legal Counsel on employment law conflicts and regulatory compliance• Provided Coaching to managers on performance improvement methods

Boston, Ma

• A strategic partner to staff, management, and senior leaders in order to provide guidance and ensure consistent application of established policies, procedures, and guidelines through coaching, counseling, and advising • Conducted investigations and conflict resolution• Conducted New Hire Orientation and On-Boarding processes• Provided employee relations regarding career advancement and progression• Demonstrated ability to establish and maintain positive working relationships with all levels within the organization• Lead assistant on company-wide reorganization project working with Capelle and Associates (consulting firm)• Partnered and worked collaboratively with Labor Relations team in a challenging unionized environment (14 unions; areas such as mechanical, engineering, customer service, construction & maintenance)• Partnered on Employee Member Engagement initiatives as well as with company-wide Engagement survey• Provided Coaching to managers on performance improvement methods

Boston, Ma

• Reviewed candidate information for selection and partnered with hiring managers on interviewing

Greater Boston Area

• Assisted in creating a new manager handbook • Managed full cycle recruiting/talent acquisition, and New Employee Orientation and Onboarding processes• Processed employee information changes and benefits administration• Responded to employee and external requests• Verified and approved payroll hours• Processed appointments as well as other administrative tasksWorked for companies in the following industries such as IT , Not-For Profit, Education/Academia, and Wholesale:• Massachusetts Institute of Technology • Cavicchio Greenhouses • Boston College • Jobs for the Future• The Greater Boston Food Bank • Ipswitch, Inc.

Boston, Ma

I focused in Recruiting, Orientation, and Training, and helped grow the business, by sourcing and retaining quality talent for open positions.• Maintained and facilitated timely full cycle talent acquisition process for multiple functional areas• Acted as a strategic partner to management and supervisors for staffing and training needs• Counseled employees regarding career advancement; provided information regarding benefits, policies, training• Partnered with staffing agencies to assist in sourcing qualified and pre-screened candidates• Re-designed and facilitated on-boarding/training program

Hudson, Ma

As a Human Resourced Generalist at a Lowe's store, I handled every aspect of Human Resources for a staff of approximately 150, including areas such as benefits, recruiting, orientation, training, employee relations, payroll, and performance management.• Acted as a strategic partner to managers regarding policies and procedures compliance in a fast-paced environment• Complied with Affirmative Action and OFCCP guidelines and associated applicable company policies• Counseled employees regarding benefits, policies, and training, and motivated them regarding career advancement• Created succession planning for all positions in public retail warehouse-type setting• Facilitated timely full cycle workforce planning, recruiting, and talent management • Led instruction and training on new and change initiatives for all associates • Provided employee relations counseling, mediation, incident investigations, and employee engagement

West Springfield, Ma

Southington, Ct

As a Customer Service Representative, I assisted customers in making changes to, starting new, and cancelling auto and home insurance policies as requested.• Led 20% improvement in accuracy to 96% for the Automated Risk Management processing team• Processed incoming new business paperwork • Provided quotes and first-stage underwriting decisions to agents for non-system supported requests • Reconciled and provided troubleshooting for agents with outstanding new business policies for issuance

M.B.A., Management, Marketing, And Organizational Strategy

Activities and Societies: MBAA (MBA Association), Scuba Club at Virginia Tech, Virginia tech Ski Team

B S, Historic Preservation

Activities and Societies: Track and Field Club (president during senior year)

High School Diploma