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I am an internationally experienced executive leader with over 17 years in the software, technology, telematics, and telecommunications sectors. My experience spans both start-ups to large multinationals that are looking to achieve accelerated and sustained growth. I am a change agent with proven success leveraging data & analytics to develop strategy at an executive level and translating this into results. I have successfully built and managed high-performing sales, customer success, and operations functions and am a leader that naturally attracts and retains high-performing individuals. I have a unique ability to drive results through creating a culture of achievement whilst never losing focus on the customer. Area of expertise:- High-performance sales leadership- Customer success and account management- Customer operations- Start-ups- Mergers & Acquisitions- Data and Analytics- Executive and board-level reporting- Business Transformation- Strategy and vision setting
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General ManagerDetrack SystemsAuckland, Nz
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Chief Revenue Officer (Cro)Smartpay New Zealand Apr 2023 - Present -
Advisory Board MemberResolvepay Jul 2021 - PresentAuckland, Auckland, NzResolvePay is a start-up bringing technology solutions to take the stress out of Holiday Pay. Combining industry expertise with smart technology, ResolvePay takes the hassle out of calculating historical and current leave entitlements, ensuring companies are in compliance with their obligations. As a member of the Advisory Board I provide guidance and strategic advice to this start-up. -
Executive General Manager - New ZealandEroad Oct 2020 - Apr 2023Auckland, Auk, NzExecutive role with full P&L accountability for $67m in annual recurring revenue, and over 150 staff across all functions. Led the business to sustained accelerated growth from 32K units to 108K units. Retention of $43m in contracted revenue in 2021 despite COVID, and accelerated SAAS sales from $180K per annum to $1.2m in 2021.Facilitated and led the ongoing development of the NZ strategy. Rebuilt and reshaped operational teams and culture which was congruent with EROAD’s overall vision and plan, putting our customers at the heart of what we do. Introduced several technology-led initiatives to increase our customer satisfaction and reduce cost to serve, including AWS Connect, Salesforce, Smartsheets and Customer Self Service. Maintained targeted retention rates of 97%+ Part of our Commerce Commission response team for the successful acquisition of Coretex ($188m deal). Overall lead for integration streams and change management in NZ to ensure people, customers and systems were successfully integrated. -
General Manager - Sales And Customer Engagement AnzEroad Apr 2018 - Oct 2020Auckland, Auk, NzA member of the senior leadership team I hold direct accountability for all revenue-generating activities across New Zealand and Australia. I have a team of over 50 staff covering all direct and channel sales functions, key account management, phone account management, inside sales, and retention teams. Tasked with ensuring a consistent customer-centric approach across the entire business.Key achievements include consistent achievement of annual growth targets for 5 consecutive years - in the 2018 financial year driving the business in NZ to achieve four consecutive quarters of record sales growth, resulting in 42% year on year growth, including personally leading the bid responses and subsequent win of several of one of Australia's largest utilities companies ($10m+ in contracted revenue), and the catalyst for EROAD Australia growth. 19% annual growth in the 2019 financial year and driving the business to over 70,000 connected units (further reference to results: https://www.nzx.com/companies/ERD/announcements)To ensure the highest level of customer service I established a face to face Key Account Management discipline within EROAD and extended this to the forming of phone based account management in 2019, achieving targeted retention rates and revenue growth from the existing customer base in the 2019 financial year and a 97%+ retention rate.Successfully established the Australian team in 2018 - consulting with all departments in EROAD spanning product, marketing, and operations to ensure a successful entry into this new market. Subsequent hiring and handover to an Australian GM
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Sales Manager - New Zealand & AustraliaEroad Oct 2015 - Mar 2018Auckland, Auk, NzResponsible for all sales and marketing activity from strategy to execution. Directly accountable for all regional, enterprise, and account management teams trans-Tasman. Key achievements include: • Led the ANZ Integrated Business Plan (IBP) process, including being part of the leadership group that implemented it into EROAD. Accountable for all inputs into product, sales pipeline management and forecasting from demand, and ensuring supply had a clear view of requirements• Establishing our bid management office which has led to several key wins, including the EECA funding for the low emissions contestable fund• Led the acquisition of EROAD New Zealand's largest fleet (still EROAD's largest global fleet) from RFP response to commercial negotiations
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Commercial ManagerEroad Jul 2014 - Sep 2015Auckland, Auk, Nz
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General ManagerOpen Connection Jun 2011 - Feb 2014North Vancouver, British Columbia, CaOpen Connection is one of Telus's largest Authorized Dealers. Direct end-to-end management of sales and operations across the 9 retail locations and approximately 50 staff. A broad management role across all core business functions including sales and marketing, product management, operations, human resources, data analysis, and financesManagement of technology based solution selling including fleet management and asset tracking through the Complete Innovations - Fleet Complete services.Manage all communications and reporting between Telus Corporate and Open Connection to ensure aligned goals and business direction.Innovate and explore new avenues of growth and revenue in the market place. Ensure execution and adoption at a sales rep level of any new product streams.Facilitated the growth of the company to Business Excellence status. -
Product ManagerBest Buy Jun 2010 - Apr 2011Richfield, Minnesota, UsI started working for Best Buy UK soon after their first store opening and was responsible for designing, developing, marketing and ensuring execution and uptake of service propositions in store and online. Specifically I worked as part of a cross functional team that brought Best Buy and Geek Squad products and services together in a seamless way for the customer.Responsibilities included:• Ownership of the services portfolio for Computing, Mobile, Camera and Entertainment domains – included both technical support and insurance services• Responsible for Walk out Working services across all domains• Integration of services into overall marketing and promotional calendars, as well as managing marketing communications to ensure both visibility and uptake of services• Ensure the services portfolio continually adapts and expands to exploit changing customer needs, and new market opportunities -
Account Director / Service Development ManagerMobile Mentor Oct 2008 - Sep 2009Nashville, Tn, Us• Led the development of a new “over the phone” service offering from concept to contract • Ownership of Proposal, Planning, Development, Management and Execution of several new service trials• Led the development of a new non-mobile service offering from concept to in-market trial. Specifically this was for Broadband and Pay TV mentoring. This was the first trial of a premium service offering outside of mobile for Mobile Mentor • Responsible for daily, weekly, monthly and quarterly reporting to partner company -
International Business Development - Brasil & AustraliaMobile Mentor Oct 2007 - Oct 2008Nashville, Tn, Us• Led the project team responsible for the launch of mentoring services within 90 days of contract signing in Brazil. Based in country and working across both offices in Rio De Janeiro and Sao Paulo• Promotion of the service to the sales channel in newly established region• Hiring and training of new mentor team • Management of the mentor team (8 people) until region was self sufficient, and regional lead was put in place
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Marketing ManagerMobile Mentor Jan 2007 - Oct 2007Nashville, Tn, Us• Documenting the core company processes and services to enable consistency in delivery, as well as transfer of IP internationally• Development and ownership of annual marketing plan• Development of international marketing collateral, including: investor packs, case studies, service brochures, presentations• Marketing support for international development and expansion
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Senior MentorMobile Mentor May 2005 - Jan 2007Nashville, Tn, Us• Part of the initial developing, defining and delivery of the service• Selling the mentoring service concept to customers, operators, device vendors and the sales channel• Development and delivery of group and channel training - including consultation and development of specialist training for corporate customers and operator sales channel
Andrew Davies Skills
Andrew Davies Education Details
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The University Of AucklandMarketing And International Business -
Scotwork Negotiating SkillsScotwork Advancing Negotiation Skills
Frequently Asked Questions about Andrew Davies
What company does Andrew Davies work for?
Andrew Davies works for Detrack Systems
What is Andrew Davies's role at the current company?
Andrew Davies's current role is General Manager.
What is Andrew Davies's email address?
Andrew Davies's email address is an****@****.com.br
What is Andrew Davies's direct phone number?
Andrew Davies's direct phone number is +64992*****
What schools did Andrew Davies attend?
Andrew Davies attended The University Of Auckland, Scotwork Negotiating Skills.
What skills is Andrew Davies known for?
Andrew Davies has skills like Business Development, Management, Account Management, Product Management, Strategy, Mobile Devices, Cross Functional Team Leadership, Team Management, Start Ups, Leadership, Customer Experience, Telecommunications.
Who are Andrew Davies's colleagues?
Andrew Davies's colleagues are Charles Tan, Jenny Goh, Kok Cheun Terence Yee, Hilary Cheong, Mochammad Randy Fardiansyah, Sebrina Eng, Ahmed Raza.
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