-Collaborates with creative director to plan social media marketing strategies for sales and public image-Maintain contact with customers regarding order and procedure/policy questions-Brainstormed modes of engagement such as polls, podcasts, social initiatives with non-profit organizations, social justice forums, etc

-Executed new training initiative to improve skills and develop leaders from within.-Trained and mentored new employees to maximize team performance and achieve dailyperformance objectives.-Greeted and assisted all customers daily in high-traffic retailer.-Trained current employees on additional job positions to maintain coverage of roles at all times.-Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.Partnered with owners to develop and implement merchandising plans to guarantee profitabilityon weekly basis.-Developed and implemented promotional strategies to drive business success and maintainbudgetary guidelines.-Managed inventory by establishing and adjusting ordering parameters, accurate forecastingand monitoring waste.-Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffeesand teas.-Ordered, received and stocked supplies and retail products.

Responsible for setup and breakdown of all areas of the Festival, from tents to tables to electricity. Coordinate deliveries and placement of everything in the venue. Work directly with Atlanta Pride Committee staff to handle city permits. Manage inventory of permanent and rental items. Maintain Operations Center. Handle triage of logistical needs, security, personnel, market, first aid and other requests. Manage deliveries during the Festival and monitors the venue.

- Responsible for coordinating of in house events- Equipment setup/breakdown- Event logistics- Maintaining client relationships- Adhering to safety regulations

Guides customers through their online shopping experience via chat sessions. Processes customer needs and proactively provides solutions. Assists customer with navigating through various Home Depot websites and lead them to product/services that meets their needs. Drives repeat business by providing excellent service, as well as accurate product and service knowledge to customers and building relationships with customers. Keeps customers informed on order status, reconciles errors in a cost effective manner, and resolves post-order issues such as returns and follow ups to ensure all customer needs are fulfilled. Meets or exceeds scorecard requirements for productivity, schedule adherence, quality, and attendance. Complete assignments accurately despite large workloads.

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interactions into multiple systems while on the phone. Drives repeat business by providing excellent service, as well as accurate product and service knowledge to customers and building relationships with customers. Keeps customers informed on order status, reconciles errors in a cost effective manner, and resolves post-order issues such as returns and follow ups to ensure all customer needs are fulfilled. Meets or exceeds scorecard requirements for productivity, schedule adherence, quality, and attendance. Complete assignments accurately despite large workloads

Responsible for creating a customer-centric environment by engaging, educating and generating interest in apple products and services. Implemented Apple standard visual merchandising guidelines. Responsible for receiving and inventory control of nearly $1 million of product and average daily revenue of $15k. Made technology friendly and understandable to meet customers’ unique needs

Representative responsible for customer interaction and preparation of food and beverage orders. Assist in organizing product displays, assessing inventory levels and maintaining appearance of store environment. Additionally facilitate financial transactions resulting from customer purchases.

Fund for the Public Interest – Atlanta, GAServe as a liaison between campaign and local businesses. Responsible for researching campaign specific news and press releases, scheduling and conducting interviews, and transporting confidential documents. Other duties include management of phones and data entry.