Experienced Security, IT Service, and Operations leader that builds and empowers teams to achieve operational excellence in the design, development and support of mission-critical data-driven retail, consumer loyalty, and payment systems.A background in building and leading technology teams, designing and delivering innovative solutions across infrastructure, data and service delivery combined with significant experience managing software development teams in creating products and solutions in an scrum-based, Agile SDLC framework.Practised in developing a deep understanding of customer and business requirements and combining them with a wide technical knowledge to deliver a strategic roadmap for product development in secure omnichannel payments and loyalty solutions, with extensive knowledge of IT security controls, governance framework and business continuity & incident management.My achievements include:· Key contributor to M&A process; evaluating, performing due diligence and post-acquisition integration planning· Designed and implemented a PCI DSS Managed Security Service for a major UK retailer· Developed a mature internal security and governance function supporting multiple standards - PCI DSS, ISO 27001, PCI P2PE, GDPR· Technical Authority in bid teams for multiple tenders and RFI wins involving the delivery of software and hardware products, architecture solutions, and services· Invited to deliver a Keynote on consumer loyalty trends by a global petrol company at their Senior Marketing and Operations Team conference· Implemented Customer Service improvements that achieved 20% reduction in support tickets through the use of KPI/OKR, process automation, and technology transformation programs· Managed and executed the Business Continuity Program which ensured continued operation and adherence to service SLA throughout COVID lockdown.· Re-architecture of global loyalty solution to utilise HA SQL Server and implement API framework creating easier integrations for coalition partners.Delivered multiple Data Centre Infrastructure projects across Core Network, Edge Firewalls, Storage and Virtualisation, and system re-platform.