Relationship Consultant/Team Lead
Adelaide, South Australia, Australia
My Plan Manager is one of the largest NDIS plan managers in Australia. My role involved working directly with our clients being the front line of support and customer service. During my time with My Plan Manager I also stepped into a Team Leader secondment for a year, where I lead a team of 12 who managed West VIC and Tasmania with a combined 3,000+ clients.My role with My Plan Manager included but was not limited to the following responsibilities;- Maintaining a strong understanding of NDIS legislation- Educating clients on NDIS legislation- Building professional relationships with clients- Ensuring clients maximise the use of their plans to get the most out of their funding- Providing leadership and guidance to direct and indirect reports- Training and mentoring of new employees on the NDIS legislation, best work practices and systems- Working on several new projects