• Develop and implement investment strategies to identify high-potential real estate opportunities in Ohio, building a profitable and sustainable rental property portfolio.• Conduct in-depth market research and lead property acquisition efforts, securing rental units aligned with strategic growth objectives and ensuring long-term value creation.• Oversee financial performance of real estate investments, optimizing cash flow and rental income while maintaining a focus on cost-efficient property operations.

• Conceptualized, designed, and built LM’s website, creating a streamlined, dual-service model that offered clients cohesive branding and reduced management demands, providing a unique market solution through integrated product photography and web design.• Developed a client experience workflow that maintained consistency across service elements, positioning LM as a trusted, innovative solution for clients seeking cohesive branding.• Differentiated the brand by delivering consistent visuals and client experience, setting LM apart from traditional, segmented service models. This integrated approach helped establish a unique, marketable value proposition that resonated with clients seeking efficiency on time to market.

• Designed and developed GreenSpot Farmers Market website allowing customers to seamlessly order products for delivery from their local farmer’s market.• Partnered with more than 50 small businesses to develop a catalog of over 600 farmers market product offerings spanning fresh fruit to artisan goods.• Collaborated with our farmers and vendors to implement a pickup process that reduced the average time to shop an order by 50%, and eliminated the overhead cost of renting warehouse space for storage.

• Promoted from Customer Success Specialist, 2019• Created and implemented standardized operating procedures that improved team efficiency and service consistency, reducing client wait times and enhancing customer satisfaction at Open Homes. accomplishments.• Built customized websites for top realtors, integrating photography, video, and floor plans to create engaging property showcases, resulting in improved client engagement and property sales potential.• Led and scaled a customer success team of 10, improving client support processes and enhancing satisfaction, which contributed to Open Homes' growth and client loyalty in a competitive market.

• Promoted from Tasting Room Associate, 2014.• Coordinated training and managed a team of 20 tasting room associates, standardizing processes and improving service consistency, which enhanced the overall customer experience.• Boosted wine club membership sales through tailored tastings and targeted customer engagement, increasing membership sign-ups and enhancing customer retention at Rock Wall Wine Co.

• Created visually compelling graphic advertisements and displays using Adobe Photoshop to enhance the organization's marketing efforts.• Managed multiple design projects simultaneously, meeting tight deadlines and ensuring timely delivery of materials.• Collaborated with team members to align designs with organizational branding and outreach objectives, increasing engagement with target audiences.

• Conceived and developed the idea for TaskMapp, an app that optimized errand routes by analyzing to-do lists, reducing task completion time and increasing user productivity.• Designed the TaskMapp app by creating detailed wireframes and a user interface that integrated task management with route optimization, ensuring a seamless and intuitive user experience.• Led a team of developers to successfully build the TaskMapp prototype, overseeing project timelines, communication, and quality control, delivering a functional app.

• Managed social media platforms, including Twitter, Facebook, and Hootsuite, by creating and scheduling 10+ engaging posts daily to enhance community engagement.• Designed and implemented the “Local Perks” membership program, securing local business partnerships and expanding member benefits.• Increased funding for future projects by attaining membership donations through effective program promotion and outreach efforts.

• Conducted door-to-door and phone canvassing to build community engagement and support for the LA Beyond Coal Campaign.• Organized and executed canvassing events across Los Angeles, ensuring efficient volunteer coordination and outreach efforts.• Represented the campaign as a speaker at a Sierra Club Chapter meeting, effectively communicating key initiatives to inspire member participation.

• Promoted from Guest Experience Associate, 2010.• Led a team of 35 associates, improving training, performance, and customer experience strategies, resulting in enhanced service quality and a 40% increase in customer retention.• Drove sales growth for spa memberships and class packages by implementing effective sales strategies and customer engagement initiatives, boosting revenue and client retention.