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I’m a senior design leader focused on helping organisations grow in customer-centric maturity through strategic CX management, comprehensive service design and world-class product design. I lead teams that drive a culture of Human-Centred Design across all aspects of the business from strategy through to execution.
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Head Of Go-To-MarketNabMelbourne, Vic, Au
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Director, Customer Experience And GtmNab Nov 2023 - PresentMelbourne, Victoria, AustraliaI head up our Customer Strategy and Go-to-Market activity within the Business and Private Bank at NAB. I bring a strategic, human-centred design lens to understanding our customers to support development of new propositions and the activity needed to take them into market. I lead a multi-disciplinary team across Strategy and Execution, Marketing, Pricing, Sales and Distribution, Change Management, Internal Communications, Banker Enablement, Product Development and – of course – Strategic and Service Design.
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Design Manager (Chapter Head) – Merchant ExperienceNab Nov 2022 - Nov 2023Melbourne, Victoria, AustraliaBuilding on the prior two years, my human-centred design team supported NAB's Merchant Services business in creating and bringing new products to market, making measurable improvements to the customer and user experience and innovating. I also established a new design team in the Business and Private Bank space, supporting professional services customers.As part of this change I joined NAB Design Chapter leadership team, reporting to the Chief Design Officer and working with our other Chapter Heads in setting the strategic direction for design at NAB. I led the establishment of the first set of enterprise-wide design metrics, contributed to frameworks for more consistent ways of working, and created the standard for how end-to-end strategic design, service design and product design works at NAB.
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Domain Design Lead, Merchant ServicesNab Oct 2021 - Nov 2022Melbourne, Victoria, AustraliaI head up the design team for the Merchant Services business at NAB. My CX/UX team includes design strategists, design researchers, service designers, UXers and design writers and keeps our customers front and centre as we uplift the entire Merchant Experience.
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Experience Design Lead (Merchant Experience)Nab Jan 2021 - Oct 2021Melbourne, Victoria, Australia
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Cx LeadMonash University Oct 2017 - Jan 2021Melbourne, AustraliaPart of the Customer Experience team within Strategic Marketing and Communications, I advocate for our audience and ensure a holistic, customer-centric approach is applied to every experience across the University. As CX/UX lead on major strategic and transformation initiatives, I work with senior executives across the university to develop data-driven, human-centric strategies that deliver improved business outcomes. I also provide guidance, leadership and support to our digital and experience design teams to ensure a consistent brand experience is achieved for all audiences. -
Senior Digital Project ManagerMonash University Apr 2016 - Oct 2017Working in the Digital Marketing team, I was largely responsible for the strategic direction and implementation of the university’s prospective student web presence. My role required working with executive stakeholders to define the engagement strategy, ensure it aligned with wider University goals and initiatives, and manage the production and delivery team.
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Experience Strategy And DesignAndrew Harrison Dec 2015 - Apr 2016Melbourne, AustraliaI provided businesses with a range of digital project consulting services including experience design and direction, strategy development, user research, usability testing, UX/CX workshops and wireframing/prototyping. I worked with client’s internal teams and external suppliers to establish project requirements, develop implementation strategies and budgets, and then saw them through to delivery.
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Ui/Ux Team Lead And Project ManagerDigital Bridge Jan 2011 - Dec 2015I worked with many clients on hundreds of projects, each with its own unique set of requirements. My involvement in each of them started with helping clients translate their business goals into user-focused digital strategies. Internally, I managed our team of designers and developers to create great digital experiences for customers and staff including online stores, core business software, email marketing and internal communication tools. -
Web Designer And Front-End DeveloperDigital Bridge Jan 2009 - Dec 2010Split evenly between design and front-end development work, I worked with the company director to produce design direction and senior developers to then create great online experiences for clients.
Andrew Harrison Skills
Frequently Asked Questions about Andrew Harrison
What company does Andrew Harrison work for?
Andrew Harrison works for Nab
What is Andrew Harrison's role at the current company?
Andrew Harrison's current role is Head of Go-to-Market.
What is Andrew Harrison's email address?
Andrew Harrison's email address is an****@****ash.edu
What is Andrew Harrison's direct phone number?
Andrew Harrison's direct phone number is +171836*****
What skills is Andrew Harrison known for?
Andrew Harrison has skills like Metadata, Library, Higher Education, Library Instruction, Metadata Standards, Digitization, Xml Databases, Xslt, Metadata Management, Academic Libraries, Research Administration, Data Management.
Who are Andrew Harrison's colleagues?
Andrew Harrison's colleagues are Tuan Anh Pham, Pesho Daroga, Benjamin Jordan, Ally Smith, Rajashri Krishna, Carly Taylor, Anupa Chatterji.
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