Andrew Le Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

• Covering men's and women's basketball games at UW and the Seattle area, recording live game statistics using internal technology.

Seattle, Washington, United States

• Rapidly adapting to new technologies and products, demonstrating flexibility and a swift learning curve.• Employing strong communication skills for effective interaction with diverse groups; excel in identifying customer needs and tailored solutions resulting in a 96% Customer Satisfaction Score.• Performing multiple roles in a dynamic retail environment, showcasing adaptability and teamwork resulting in leadership positions training new hires.

• Assisted Pierce County in digitizing an outdated analog energy assistance program to allow for enhanced accessibility for low-income/impoverished families and existing 6000+ applicants through an online application form. • Built and modeled a back-end database to handle information at scale, creating a corresponding PowerBI dashboard to allow staff to track all necessary KPI’s such as processing queues, location, benefit amounts, processing time, etc. • Implemented a staff-side dashboard and automated eligibility criteria calculations leading to nearly 62% increase of processed applications a day, allowing aid to be reached to more families in need.

• Engaged in cross-functional collaboration to identify inefficiencies and devise strategies for operational improvement.• Implemented infrastructural solutions, significantly enhancing cross-department operations, and reducing daily expenditure.