Led series of transformational IT projects involving mid-market companies. Supervise 2-3 direct and 12-20 indirect reports, working with teams of business analysts and SMEs. Interact with clients to address requirements, build customized solutions, and address/resolve issues. Frequently serve as a Program Manager for clients, maintaining higher-level roadmap in terms of scope, budget, problem-solving, and innovative solutions. Provide constructive feedback to team members in order to influence top performance.KEY CONTRIBUTIONS & ACHIEVEMENTS:- Integrated suite of product and software enhancements within a large global document management and storage company as a Program Manager and Business Analyst. Worked with partners and stakeholders on requirements analysis, created strategic roadmap of projects to address compliance/ reporting gaps, and represented the customer within the Technology organization. Collaborated with Business Analysts to implement new methodology for gathering functional requirements, ensuring 100% fulfillment of business goals on technology solutions.- Developed and executed series of executive scorecards for a mid-market healthcare service provider; enabled implementation teams as well as senior management teams to report, track, and manage schedule, budget, and resources of implementation programs more effectively. Worked jointly with stakeholders and executives from Technology Delivery and Customer Experience organizations on managing scorecard adoption/change into daily processes.- Worked as a Program Manager for a large telecommunications company. Implemented program involving multiple technical upgrades to financial applications used by Corporate Accounting, Tax, and Finance teams. Directed full software development lifecycle, including scope, budget, schedule, and resources. Achieved stakeholder satisfaction and project delivery objectives.

Oversaw full lifecycle of client-facing projects involving multiple Fortune 500 companies, with primary areas including IT Governance & Attestation, Sarbanes-Oxley Program Implementation, IT Support for Financial Audit Objectives, and Information Technology Consulting. Led team of 2-3 associates/direct reports at any given time; conducted performance reviews, mentored specific team members, and oversaw professional development of employees to improve employee performance. Worked with client and technical resources to understand system set-up and configuration. Managed budget, resource planning, and progress tracking/reporting to stakeholders.KEY CONTRIBUTIONS & ACHIEVEMENTS:- IT Advisory Project Management – Executed projects that included Disaster Recovery and Business Continuity Assessments, Post-Implementation Reviews for SAP & PeopleSoft Systems, and Network Security Assessments. Supported financial statement audits and performed client assessments to determine areas for improvement, including risk management, gap closure, workflow analysis, and data/security/user rights integrity. - Sarbanes-Oxley/Internal Controls – Advised clients on SOX internal controls standards and best practices to meet IT governance and compliance goals. Improved process security and closed gaps as a result.- New Business Development – Contributed to proposal writing and research, working with senior management on RFP that included proposal of KPMG’s projected contributions, financial estimates, available resources, and industry research. Focused on relationship management and collaborated closely with clients to create innovative solutions for their top-priority business objectives.- Performance Recognition – Earned multiple “Encore” awards for “Outstanding Client Service” from both employer and client companies (nominated by engagement managers and team directors). Recognized for above-and-beyond efforts, including providing additional work that benefitted the client.

Provided IT & operational support to the Transportation & Parking Services group. Provided technical assistance and support for managing daily transportation activities and technology requirements, including systems administration, end-user support, and project implementations.