- Lead cross-functional teams that create and foster the products that enable marketers to convert more subscribers than any other news organization in the world. - Deliver scalable, self service marketing platforms that enable all missions and teams across the organization to leverage and create engaging marketing experiences for users. - Partner with stakeholders across all missions to understand their platform needs, finding commonality in features and capabilities to build cohesive prioritized roadmap. - Oversee the retirement of legacy platforms, by building new technology and engaging vendor solutions to power The Times in areas like personalization and machine learning.

- Responsible for the ship-board digital Guest experience for the Disney Cruise Line, supporting all new products and features in the Disney Cruise Line Navigator Mobile products. (iOS & Android)- Responsible for strategy and scope of future app projects focused on driving innovation, user experience and business value.-Served as the face and voice of the digital product across the organization by partnering and collaborating with shipboard operations, business owners, technology, design, and marketing.-Conducted competitive industry analysis to inform the development of a digital roadmap that includes new initiatives such as digital queuing and machine learning personalization.- Oversaw all product owner Scrum activities such as requirements gathering and user story development, backlog grooming and refinement, sprint planning, and executive reviews.

- Served as product owner for the creation of new software which leveraged aggregated data to proactively recover and assist Guests in real-time experiences.- Oversaw the creation B2C and B2B products that enhanced the personalization of service across The Walt Disney World Resort. - Founded the Guest Experience Center team to provide proactive service recovery to every Guest staying at a Walt Disney World resort. - Accountable for a $2 million annual budget to hire, support, provide ongoing software development for the Guest Experience Center.