Andrew Lyland Email and Phone Number
Hey! I’m an Automotive Service Advisor with over 5 years of experience in the automotive world, focusing on sales, dealership operations, and building solid relationships with clients. I’m all about finding the right solutions that drive business growth while making sure customers walk away happy (and come back for more).Over the years, I’ve consistently hit and exceeded sales targets by combining product expertise with CRM tools like CDK and Tekion, plus just being genuinely invested in giving people a great experience. Whether it’s working through a complex sale, negotiating a deal that fits the customer’s budget, or making sure everything runs smoothly behind the scenes, I’m all in.I’m big on teamwork and love collaborating with other departments to make things happen. I also enjoy staying up-to-date with the latest industry trends so I can keep improving my approach and delivering even better results. My goal is to keep growing and finding new ways to make an impact in the automotive industry.🚀 What You Can Expect From Me:B2C/B2B Sales Skills & Lead Generation TechniquesCustomer Retention Strategies & Upselling TacticsHands-on experience with CRM systems like CDK and TekionA problem-solving mindset and a commitment to ensuring customers leave happyAlways up for connecting with like-minded professionals
Gary Yeomans Ford Villages
View- Website:
- southcarolinachevy.com
- Employees:
- 31
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Automotive Service AdvisorGary Yeomans Ford VillagesOcala, Fl, Us
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Automotive Service AdvisorStarling Chevrolet Oct 2022 - PresentOrlando, Florida, United States -
Automotive Service AdvisorStarling Chevrolet Oct 2022 - Oct 2024Orlando, Florida, United StatesDrive monthly sales volume increases by 19% through personalized customer experiences and a data driven approach to service up-selling.Build and nurture a 28% rise in repeat business by implementing tailored client follow-up programs using CRM analytics.Track and manage sales pipeline using Tekion, ensuring timely follow-ups that contribute to meeting monthly targets consistently.Execute targeted test drives and demonstrations, showcasing key vehicle features, leading to a 24% conversion rate increase.Deploy innovative up-selling techniques during service appointments, boosting revenue from additional services by 17%.
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Automotive Service AdvisorAutonation Chevrolet West Colonial Jun 2021 - Oct 2022Orlando, Florida, United StatesNegotiated competitive financing and pricing terms, achieving a 14% gross profit increase while aligning with customer needs.Collaborated seamlessly across finance and service departments, maintaining a 93% satisfaction rating in post-sale feedback.Led product and sales workshops, enhancing team knowledge and improving sales figures by 13%.Managed complaint resolutions with a 91% first-call resolution rate, significantly increasing customer satisfaction.Converted unsold leads to closed deals, improving conversion rates by 26% through a strategic follow-up system. -
Automotive Service AdvisorMullinax Ford Sep 2020 - Feb 2021Apopka, Florida, United StatesDeveloped a successful referral incentive program, increasing referral-based sales by 13%.Provided ongoing training for team members, improving overall team performance by 16%.Designed and implemented a comprehensive lead follow-up system, raising conversion rates by 23% and adding untapped revenue streams.Established local business partnerships, boosting dealership visibility and sales by 18%.Evaluated customer feedback to refine service processes, achieving an 88% customer retention rate. -
Automotive Service AdvisorClassic Honda Jun 2019 - Sep 2020Orlando, Florida, United StatesMaintained a Customer Satisfaction Index (CSI) score of 93 through consistent client communication andsatisfaction strategies.Enhanced issue resolution processes, closing 87% of cases within 24 hours, boosting overall client satisfactionmetrics.Implemented a preventive maintenance program, ensuring a 97% fleet efficiency rate, and reducing vehicle downtime.Achieved a 96% on-time delivery rate for parts, aligning service operations with customer expectations.Collaborated with marketing to drive client engagement, resulting in a 12% increase in monthly service bookings. -
Automotive Service AdvisorSears Auto Center Apr 2018 - Jun 2019Orlando, Florida, United StatesMaintained inventory accuracy at 97%, ensuring the availability of necessary parts for efficient service delivery.Reduced average response times to customer inquiries to 28 minutes, improving overall service efficiency by 19%.Consistently documented client needs in 100% of cases, increasing service quality and understanding.Achieved a consistent 91% Customer Satisfaction score, demonstrating continuous excellence in service quality.Streamlined vendor coordination, reaching a 94% satisfaction rate for service agreements. -
Commercial DriverAutozone Nov 2017 - Mar 2018Orlando, Florida, United StatesProvided expert parts compatibility assistance, maintaining a 91% satisfaction rate in customer support.Responded to customer requests within an average of 1.9 hours, improving responsiveness by 18%.Increased fulfillment rates to 93% through effective vendor and sublet coordination.Optimized appointment confirmations to 94%, reducing no-show rates and enhancing efficiency.Supported peak sales periods, boosting sales volumes by 12% during busy months. -
Retail Stock ClerkWalmart Jun 2016 - Nov 2016Kissimmee, Florida, United StatesMaintained stock of store shelves and assisted customer needsthroughout the store.Organized backroom spaces as well as aisles throughout the store.Possess the ability to lift heavy objects in excess of 50 pounds to movefreight from backroom to the floor. -
Automotive PainterGlb Towing & Collision Dec 2015 - May 2016Bronx, New York, United StatesPrepped vehicles for paint job by wet sanding, buff and polishing.Color matched and apply paint to needed panels.Light body work and paint blending skills.
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Newspaper CarrierUsa Today Sep 2012 - Nov 2015Manhattan, New York, United StatesRoute management of USA Today newspapers in midtownManhattan.Input returns and sales from clients into spreadsheet format database.Delivered newspapers to subscribers in a timely manner throughmid-town route and collected payment periodically.
Andrew Lyland Education Details
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Automobile/Automotive Mechanics Technology/Technician
Frequently Asked Questions about Andrew Lyland
What company does Andrew Lyland work for?
Andrew Lyland works for Gary Yeomans Ford Villages
What is Andrew Lyland's role at the current company?
Andrew Lyland's current role is Automotive Service Advisor.
What schools did Andrew Lyland attend?
Andrew Lyland attended Universal Technical Institute, Inc..
Who are Andrew Lyland's colleagues?
Andrew Lyland's colleagues are Kaise Kiwan, Lynel Tarrio, Eddie Rush, Mike Kane, Sarimar Lopez, Qusai Hamad, Richard Fiallos.
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