● Elicit requirements and author user stories on complex financial processes● Serve as a scrum master, leading daily standups and managing our agile processes, including sprint reviews and sprint planning sessions● Manage multiple projects simultaneously, ensuring QA coverage and timely completion of PMO reports● Perform QA testing with a keen eye for detail, ensuring projects are successfully launched to production● Assist management with interviews of technical applicants

Contract-to-hire business analyst role for client EDGECo Holdings● Elicit requirements and author user stories on complex financial processes● Serve as a scrum master, leading daily standups and managing our agile processes, including sprint reviews and sprint planning sessions● Manage multiple projects simultaneously, ensuring QA coverage and timely completion of PMO reports● Perform QA testing with a keen eye for detail, ensuring projects are successfully launched to production● Assist management with interviews of technical applicants

• Lead a team of 6 business analysts responsible for all aspects of the web-based Kentucky Medicaid Waiver Management Application (MWMA)• Manage MWMA project within budget and required timelines, coordinating with multiple internal and external clients to ensure success• Define requirements and functional specifications for MWMA, while advocating for the best possible user experience (UX)• Elicit and document requirements for ad hoc reports and coordinate with data analysts to code and deliver reports to our clients• Mentor new team members

• Define requirements and functional specifications for the web-based Kentucky Medicaid Waiver Management Application (MWMA), while advocating for the best possible user experience (UX)• Elicit and document requirements for ad hoc reports• Write, update and validate complex ad hoc report queries in T-SQL• Distribute report data using Excel, including using pivot tables and other advanced functions• Review and analyze transmission error report data, trending and working with development team to find root cause and solutions, resulting in a 500% reduction in errors• Perform UAT software testing and post-production validation on system updates, bug fixes and data fixes• Provide Tier 2 technical support for MWMA, serving as a subject matter expert (SME) for this online application• Train customer support team on best practices and streamlining processes• Assist case managers and citizens working to resolve Medicaid eligibility and billing issues• Author training materials on MWMA to assist our end users• Mentor new team members

IT business analysis / project management from beginning to end – Collect business requirements from internal or external client, create business requirement document for software development, monitor progress, test end product in QA workflow, author training materials, train users, support implementation, troubleshoot issues. Lead meetings with internal/external customers and global IT team to manage projects and monitor ongoing progress. Create ad hoc reports via SQL data extraction.• Quickly gained the trust of key customers, receiving many accolades for smooth project implementations, due to thorough requirement analysis, solid testing and clear communication.• Increased productivity in our operations through improved communication between projects team and operations (our internal customer) by ensuring that all new changes are clearly explained and documented.