Author of the best-selling book, "The Complete Guide to Remote Online Notarization," which discusses how new laws, technologies, and consumer demands are reshaping the notarial act and the future of trust in the Digital Age.

• Support the Communications, Operations, Research & Analysis contract at the John A. Volpe National Transportation Systems Center.• Author, research, edit, and design technical documents, brochures, infographics, newsletter articles, and other written collateral.• Manage five job orders worth a combined $160,000 annually, including developing scopes of work, managing budgets, and allocating tasks.• Coordinate and implement communications strategies in support of Federal Highway Administration (Border and Interstate Planning) and Federal Motor Carrier Safety Administration (Education, Learning, and Training) initiatives.• Storyboard and design educational videos for the Federal Railroad Administration’s Rail Program Delivery Office using Adobe Creative Cloud.• Facilitate coordination and live operation of ITS JPO Talking Transportation in Technology webinars, which are attended by hundreds of transportation and technology professionals. Additionally, serve as the webinar point of contact for FMCSA’s National Training Center.• Tailor print and visual content to meet compliance with Section 508 standards.

• General assignment reporter covering professional, college, and high school sports with a strict adherence to deadlines.• Independently gathered content for weekly regional sections and the Globe’s Red Sox minor league notebook, Minor Details.• Covered multiple beats with a heavy emphasis on social media interaction utilizing photos, videos, and content management systems.• Assisted sports editors with daily print duties, including editing, daily agates, and summarizing the day’s top stories in sports roundups.

• Oversaw media relations efforts, produced press releases, and filed feature articles for Northeastern’s 13 varsity team sports.• Contributed to the design and production of print and digital media guides utilizing Adobe Creative Suite programs.• Tended to game day operations and media efforts for Hockey East Championships (2013-2017) and Beanpot tournaments (2013-2017).

• Reported on local sports news, such as game results and athletic honors.• Gained experience with interviewing coaches, players, personnel and family members.• Attended games, conducted interviews, and submitted photos and finished articles in a timely manner.

• Ensured guest satisfaction through friendly, exemplary customer service.• Handled multiple tasks simultaneously; assisted guests with knowledgeable menu service, operated and maintained cash register, handled incoming and outgoing orders, answered phone calls and guaranteed all guest needs were met.• Earned a 90% on Legal’s Return of Guest “secret shopper” customer satisfaction report.• Worked at Braintree location again from September 2013 to December 2013.

• Prepared materials and lessons for group sessions involving children and the group members paired up with them.• Assisted teachers in class activities and lesson plans.• Total amount of service to community exceeded 300 hours during the school year.