Andrew Macmichael Email & Phone Number

Adelaide, South Australia, Au

Digital Operations team of six. Nine sites with 900 staff approx. VMWare, Fortigate, Forti Switches, FortiManager Cloud, Unifi, VEEAM, Intune, Azure hybrid, Defender, Dell servers & SAN, UPS, Citrix, Fuji MFD via Papercut. Incident, Project, Contractor & change management.

Victor Harbor, South Australia, Au

Small team of four support a diverse ICT system that is designed to meet the needs of Council staff.Andrew's focus is Infrastructure maintenance and enhancement to ensure reliability. This includes public cameras, VMWare on IBM/Lenovo servers, Business Continuity, switches, security, NUC computers, Forti products, Barracuda, Exchange, RDSH, Dell laptops, mobile telephones, Cisco phones and Microsoft software.Assist the ICT Trainee with HelpDesk tasks and mentoring.Assist ICT Manager with planning

Docklands, Vic, Au

Network Monitoring team, 24x7 shift.Active monitoring of client router, data switches, firewalls and WAN links for SA Government, NSW Police, Schweppes, Toyota and other clients.Active monitoring of client server technologies via Microsoft SCOMFollowing ITIL processes, record Incidents in Remedy from HP Network Node Manager I consoles and then complete up to 2nd level recovery. This includes liaison with NEC managers, clients and people on site.The team of fourteen are from a multi-cultural background and sharing of knowledge / skills within the team is important.

Houston, Texas, Us

EDS has been taken over by Hewlett-Packard. Thus the name change to HP Australia.2014 = currently supporting ATO, Dept of Agriculture (federal), Bank of Queensland, SA Government, Caltex, VICRoads, TABCorp and Aurora Data Centre clients.From 1st August 2011 - 24 hour by 7 day shift team as part of Server Management. This includes 'break fix', patching, reporting & change control work. Clients in Federal government, state government & private client networks. Technologies incl Microsoft domains, Citrix, VMWare, blade chassis, etc.From 28th March 2011 - Working has a senior technical person on the 24 hour by 5 day on-site shift at HP Lockleys building. This will provide second level support to HP clients remotely, co-ordinating response to incidents, updating managers and clients of response work, completing change controls and mentoring new staff to the shift team.Previously- I complete maintenance and upgrades of large computer networks remotely. Concentrating on Federal Government agency DAFF during day shift and I work afternoon shift on rotation.Previously supported SA Government (specifically TAFE / DFEEST), Bank of Queensland and GM/Holden..This involves maintenance of VMWare, Microsoft Active Directory and Novell eDirectory networks / servers.

Currently working in a team to remote support the South Australian Government servers.Previously worked on the 'Bank of Queensland' and 'GM Holden' accounts.

SA Government board that provided a link between emergency service volunteers (esp SES) and the government entity of SAFECOM.

Adelaide, Sa, Au

Maintained systems for a mid-size law firm. Including document management, email, databases, security, printing & copying (incl charge-back). Day-to-day problem fix with a small team of staff. Project enhancements including cost proposal to board via CFO.

Sydney, Nsw, Au

Contractor. Provided support for roll-out teams in the field. Problem solved to ensure teams met timeline required for the project.

Perrysburg, Ohio, Us

Contractor to support 24 by 7 glass making production facility. IT systems supported the office & production lines. This was during a large building project to increase the production lines.

Madrid, Es

Support and enhance the network for DMR Consultants around Australia. Specifically WA, SA and NT. Work as part of a team spread around Australia.

Short-term contract for head office and project office of a Mining Company in Adelaide.

Madrid, Es

Manage Novell network in Melbourne that supported consultants. Year2000 bug remediation, patching & testing.

Contractor support Accountants Association. This included remote offices & conferences.

Various positions in Adelaide & Melbourne from Grower Payments, Accounts Payable, data analysis, field days, shipping, stock take & marketing.

Certificate, Computing

Matriculation