Managed the physical upkeep and maintenance of 12 Tesla Sales, Service, Delivery, and Collision sites across NYC, Long Island, and New Jersey, including two flagship sites, covering 300,000 square feet. Analyzed and troubleshot various infrastructure systems, determined the root cause of problems or malfunctions, and took corrective action to restore crucial building systems – such as HVAC, Plumbing, Life Safety, Elevators, and Electrical.Ensured all sites were supported 24/7, including on-call/emergency contact for after-hours services.Supported 400+ employees and 20 managers by addressing quality of life improvements for staff; providing daily support for front and back of the house, keeping businesses up to brand standards, and creating a comprehensive planner for milestone tracking, updated and distributed weekly.Facilitated and led bi-weekly meetings with over 35 general sales and service team members, addressing action items and overcoming challenges collaboratively.Managed relationships with over 40 vendors across all locations, conducting thorough audits of vendor invoices, and uncovering issues that led to over $25,000 in savings in 2024.Consistently ranked among the top three performers on my team for work order execution and closed invoices, achieving a completion rate of 97% month over month.Streamlined preventive maintenance program for critical business systems, resulting in a 20% reduction in monthly costs.

Recruited by CEO to lead a team of 200+ independent contractors across New York, Pennsylvania, and North Carolina, driving accountability and customer satisfaction.Managed 4 direct reports, actively set individual and team targets, and trained, coached, and developed team, achieving a 4.8% reduction in damage payouts and a 5% increase in customer satisfaction.Created a data analysis program that streamlined operations and reduced cost by 18% and implemented a staff performance assessment program, resulting in a 60% reduction in delayed job starts.

Executed a $300,000 relocation project for BNY Mellon, accommodating over 500 employees to come back to the office with COVID-19 safety protocols in place.Managed a 4-month, $750,000 hospital relocation, overseeing tracking, receiving, and delivery of items in the warehouse, and managed a team of 25 staff, hitting key milestones to stay on track.Led a $1 million COVID-19 tent deconstruction project across 6 cities for New York State.Overhauled NYC-based warehouse operations, resulting in drivers receiving payouts 48 hours sooner.

Planned and executed 200+ successful commercial relocation projects, outperforming company revenue projections by 21% and achieving 61% profitability across all projects. Managed multiple government contracts to relocate facilities including working with Social Security offices, the IRS, police stations, court houses, and more. Ensured compliance with all protocols and regulations from the highly regulated clients. Achieved major reductions in labor costs by implementing lean operational practices and training staff to streamline key tasks. Managed cross-functional teams of 50+ staff to execute on projects for high-profile clients including AMC Networks, Publicis Media Group, HSBC, WeWork and WB Mason, establishing priorities for installers, movers, trucks, and technology teams. Served as crew leader on-site, resolving performance and safety issues and driving communication to achieve positive results.Ensured staff compliance with OSHA regulations, building manager stipulations and all relevant health and safety requirements. Created a daily project report capturing vendor hours, concerns or praise for employees, inventory, and uploaded crucial on-site photos. Report increased project transparency for CEO and Vice President of Operations to inform strategic decisions. Led stakeholder engagement throughout projects to ensure clients, management, and staff were aligned on all key information.

Scaled up all daily business operations of early startup moving company; managed and supervised over 600 projects to completion; collected and analyzed documentation for business metric to ensure growth in our operating cityGenerated over $100,000 of revenue within five months of business launch by leveraging 3rd party apps Taskrabbit, Thumb Tack, and various other online avenues. Maintained 100% client satisfaction on over 300 reviewed movesDeveloped and implemented key strategies for outreach to engage with clients that resulted in increased deals; volunteered at local community events, partnered with nonprofits to donate furniture, created marketing campaigns, and held meetings with residential and commercial buildings managers

Ran daily operations for 501(c)(3) startup to raise funds and awareness to equip at risk youth with practical life skills- Created custom 1 to 6 month curriculum courses for NYC Department of Education, Big Brothers Big Sisters of NYC, Cherokee Nation in Tulsa and Pace University students. Curriculum impacted more than 2,000 young adults across the nation. Also led leadership workshops for more than 100 working professionals at New York Presbyterian Hospital and the start up accelerator Starta in NYC. - Developed and executed a citywide mentoring program at Barclay Center, Brooklyn Mentoring, focused on improving police and youth relations. Stakeholders included Brooklyn Nets, Brooklyn District Attorney, and officers at the NYPD. Actively engaged with all stakeholders to continually manage expectations on the development and progress of the monthly program where city youth met with NYPD officers to discuss prudent topics such as race relations.- Created clear long term goals and aligned projects to those business goals, which included marketing plan to increase visibility of non-profit, social media management, content creating through blog posts, press releases, and being a spokesperson and leader in the community at local events. Directed teams of up to 10 volunteers a month to help complete these goals or put together local fundraisers.