Serving two teams developing and deploying Guidewire cloud InsuranceSuite PolicyCenter and BillingCenter solutions. Supporting hybrid internal and vendor teams to develop requirements, design solutions and implement development as we work towards initial release.

• In December 2020 moved to SAFe Release Train Engineer for the full production operations, facilities and ESH portfolio of teams• Facilitated regular portfolio sync ceremonies to ensure transparency and feedback on the state of planned work• Planned and facilitated virtual PI planning ceremonies to ensure the highest priority work is worked and dependencies identified• Organized and assisted with Inspect and Adapt ceremonies to review accomplishments and refine processes. Led combined PI planning meetings to coordinate work across four agile trains• Developed, documented, and iterated team standards and norms to ensure consistency across our portfolio• Reviewed and provided feedback on work in VersionOne and Jira• Starting April 2019 moved to full time Scrum Master for the Delivery team in Production Operations providing servant leadership to a team of geographically dispersed developers creating and supporting applications primarily related to delivery operations• Facilitated team ceremonies, ensured alignment with SAFe framework and practices, met individually with team members to coach and develop the team• Team consistently achieved PI objectives and won a corporate award for application developed and deployed• Initially deployed as a Business Analyst integrated with the Enterprise Data Warehouse – Business Intelligence and Analytics team• Trained for a year under acting Scrum Master, and then in 2015 became Scrum Master and took over daily responsibilities (team of 8 developers)• Reviewed incoming development requests, elicited, and documented requirements, reviewed processes, collaborated with developers and guided solutions through development, testing, production and sustainment• Filled modified scrum master role for agile product delivery team, using VersionOne to manage product backlog, planned sprint schedules for stories and tasks, facilitated daily scrum meetings, performed end of sprint demo and retrospective meetings

• Created, enhanced, and maintained web enabled tools for Supply Chain Management organization as part of the Core Tools team, focused on enabling users to perform their tasks efficiently with the highest possible quality• Redeveloped existing website to enable bulk upload of updates via spreadsheet, which increased end user efficiency by 20% and removed administrative overhead• Took initiative to begin an independent review of the department website resulting in a project to create and implement a more efficient design• Assisted with ad hoc reporting in Access and Excel, creating databases and pivot tables as needed

• Supported global sustainment by resolving receiving errors in SAP• Compared data from SAP, third party logistic partner systems and internal buyers to determine the proper dispensation, receipt, and delivery of material• Developed an Access database for tracking and reporting errors enabling resolution of over 100 pre-existing issues and expediting resolution for new issues

• Contributed to the Domino BES support team working issues to root cause and resolution for Fortune 100, Government, and financial clients supporting all versions of BlackBerry Enterprise Server on the Lotus Domino platform• Utilized SQL queries to resolve database issues within the BES environment• Averaged over 95% on both Technical and Customer Service case reviews

• Domino and Notes System Administrator at Apex Systems contracted to 3M in the Personal Computing and Collaborative Services division• Helped team reach global Domino consolidation goals by scanning, preparing, and executing mail migrations, building servers, and resolving user issues

• Member of the Email Operations – Service Delivery team dedicated to internal customer support of Lotus Notes• Took charge of Notes webinar training effort, created, and delivered presentations• Managed customer rollout for PGP Universal email encryption deployment including drafting corporate announcements, product documentation and training materials

• Ensured email and calendar system availability for nearly 1,200 Lotus Notes users • Initiated and managed a Lotus Notes training series • Primary technical support for Blackberry environment, responsible for system management, user administration and training• Assisted with user and server administration

• Involved in all aspects of producing a variety of local news programming• Producer responsible for all aspects of assembling the 6pm and 10pm newscasts including prioritizing, writing, and editing • Made timely decisions on critical matters during the flow of the newscast and teamed with all members of the news crew to ensure a smooth and accurate newscast