Andrew Mardelli Email & Phone Number

Kanata, Ontario, Canada

• Support devices in a windows 10 environment by providing 1st, 2nd, and 3rd level support.• Creating and managing user Active Directory and Exchange mailboxes (Exchange 2013).• Managing 30+ virtual servers.• Troubleshooting system specific issues with vendors if needed.• Maintain and troubleshooting entire wireless infrastructure (Fortigate AP’s and Fortigate 300D firewall).• Maintain up-to-date tape backups using Veeam Backup and Replication.• Maintain/troubleshoot any network related issues with switches.• Providing access to various shared folders on file server.• Maintain/troubleshooting issues with phone system (Mitel 3300 PBX).• Providing VPN access on firewall, as well as client install (Forticlient VPN).

Ottawa, Canada Area

• Supported devices in a windows 7 and windows 10 environment by providing 1st level phone support.• Created and managed user accounts using Active Directory.• Provided shared folder access on file server.• Provided access to applications within a Citrix environment.• Performed file restores if needed using HPE data protector.

Montreal, Canada Area

• Setup of computer with required software for new employees.• Giving required permissions for shared mailboxes via Exchange management console.• Giving required user access and permissions to internal software and SharePoint.• Crystal report programming to make modifications to various reports.• Employee termination procedure (Backup of user’s hard drive and outlook mailbox).• Desk Move procedure (transfer of hardware and modifications to telephone system).• Maintenance of user computers and various printers. (Inventory of printer supplies).• Creating and Imaging new computers using EaseUs Todo Backup for circulation.• Creating and managing user accounts via Active Directory.• Creating/Managing Mailboxes and Distribution groups in Exchange Environment.• Troubleshooting computer issues (MS office programs, replace computer if needed).• Setup of new HP servers (installation of OS (windows server 2008 – 2012), joining to Domain).• Setup of new Virtual Servers via VMware.• Using windows remote assistance or TeamViewer to troubleshoot computer cases with other MSC offices (Toronto and Vancouver).• Adding network printers on user’s computers.• Connecting to various databases via SQL management studio and using basic SQL queries to find information in the databases.• Creating basic batch files to copy/move files to/from various locations.• Delegating tickets and implementing fixes for user tickets (Spiceworks ticketing system)• Manage website access, vendor ftp access via checkpoint smart dashboard firewall.• Document various cases in knowledge base using Microsoft OneNote.

Education record

D.E.S

D.E.C, Programming For Web, Multimedia & Business (Computer Science)