Andrew Mardelli Email & Phone Number

Kanata, Ontario, Canada

• Support devices in a windows 10 environment by providing 1st, 2nd, and 3rd level support.
• Creating and managing user Active Directory and Exchange mailboxes (Exchange 2013).
• Managing 30+ virtual servers.
• Troubleshooting system specific issues with vendors if needed.
• Maintain and troubleshooting entire wireless infrastructure (Fortigate AP’s and Fortigate 300D firewall).
• Maintain up-to-date tape backups using Veeam Backup and Replication.

Ottawa, Canada Area

• Supported devices in a windows 7 and windows 10 environment by providing 1st level phone support.
• Created and managed user accounts using Active Directory.
• Provided shared folder access on file server.
• Provided access to applications within a Citrix environment.
• Performed file restores if needed using HPE data protector.

Montreal, Canada Area

• Setup of computer with required software for new employees.
• Giving required permissions for shared mailboxes via Exchange management console.
• Giving required user access and permissions to internal software and SharePoint.
• Crystal report programming to make modifications to various reports.
• Employee termination procedure (Backup of user’s hard drive and outlook mailbox).
• Desk Move procedure (transfer of hardware and modifications to telephone system).

Education record

D.E.S

D.E.C, Programming For Web, Multimedia & Business (Computer Science)