Andrew Markowski Email & Phone Number

Gilroy, CA, US

San Jose, California, United States

Leadership of a small team dedicated to Tier one Service Providers providing Functional roadmap, plan of record leadership and technical problem resolution. Managing deliveries of Releases, Development Hardware. Interfacing directly with customers and providing a bridge to the R&D Product Management.Responsible for Product Team engagement with major.

San Jose

• Leadership for functional engagement team in the Customer Excellence initiative for Cisco supply chain. Developed process and tools for identifying, categorizing and resolving customer concerns and issues from.
• Successfully developed & implemented the Customer Excellence program in Supply Chain driving functional leadership engagement utilizing a new SFDC based CRM.
• Identified several unrecognized significant customer concerns leading to new cross functional initiatives

San Jose

• Change agent, identifying and gaining Executive commitment for initiatives to improve Brocade’s Customer’s experience. Developed resulting Program plans and led cross-functional implementation for the initiatives.
• Implemented C level Metrics dashboard & associated workflows for all Brocade products. 50% reduction seen in scorecard issues following implementation of action plans.
• Created management processes & workflows for SW sustaining that significantly improved SW field deployment experience resulting in 20% reduction in Customer cases and escalations.
• Led Quality Management System segment audit for TSIA & JD Power Service & Support certifications resulting in 100% score.
• Developed and gained executive support for initiative improving Customer & Field Knowledge for Customer deployments. Led resulting major C-Level initiative in redefining documentation requirements & process.

• Led team of 90 (2 reporting management layers) responsible for the Program management, integration and delivery of the Cisco IOS SW releases including Build and Sync technology teams. “I have been impressed with.
• Won 2009 Cisco Corporate Quality Award for developing and implementing the strategy for management of SW Releases, resulting in Customer S/W Satisfaction score improving from 4.0 to 4.45 (out of 5).
• Revolutionized performance of organization by organizational development, mentorship & recruiting key leadership. Improved from continually missing schedules to zero delivery misses (8 major feature releases and 200.

• Managed Technical Operations for Senior Vice President of $8 B revenue technology group that delivers Ethernet switches and Wi-Fi products. Led Business council for Switching Business unit VP/GM’s that develops and.
• Reformed Switching Business Council in defining Strategy and Pricing, to be more effective and less contentious.

• Developed SW strategy & managed Feature Portfolio for Engineering SVP, negotiating with other business and operational units. Led Program Management teams responsible for multi platform High Availability initiatives.
• Developed sustaining SW operational model gaining acceptance of multiple Business Units and other operational teams.
• Received Cisco Corporate Pioneer technology award for delivery of High Availability functionality on 3 platforms simultaneously and ahead of schedule.
• Led Cisco team in negotiating non-disclosure agreements and intellectual property rights agreements with both DoCoMo and Motorola for successful long term relationships. Received managerial award.

Capture and Program Manager for multiple satellite systems. Focal point for all customer queries and response during Informational and proposal phases. “Andrew is an extremely competent people and program manager with broad technical understanding and excellent business sense.”