Andrew Marrocco Email & Phone Number

United States

United States

United States

Atlanta, Georgia, United States

Atlanta

Heathrow, Fl

• Safeguards information system assets and data as directed. • Supports effective strategies and control measures to mitigate all security risks. • Utilizes entry-level acumen in one or more technology disciplines: networking, systems management and cloud services. • Assists in identifying security risks and exposures. • Implement solutions under direct supervision of senior staff to extend, enhance, and optimize existing architecture. • Receives direction on executing processes within all activities within the security Incident response lifecycle. These activities include: containment, recovery and reporting.• Assists in cyber security risk assessments and compliance audits. • Assists in supporting of vulnerability management to include system, network and applications. • Assists in supporting 3rd -Party Security Assessments, evaluating the security practices and programs for AAA partners and service providers.• Support of AAA’s business units in responding to partner inquiries AAA’s information security policies, programs, and practices.• Performs any and all duties assigned by the supervisor• Solves routine problems using existing solutions• Works under close supervision• Performs any and all duties assigned by the supervisor

Heathrow, Fl

• Evaluate, develop, install, patch, test, integrate, and maintain Mac and Microsoft operating system software.• Evaluate and provide expertise in specific state-of-the-art technologies which are new to the organization for determining their applicability to organization mission. Determines whether or not product will be used and identify ways to maximize use. Designs and coordinates implementation and training.• Identify and work with vendors to implement and support infrastructure systems to support AAA.• Identifies, analyzes, and defines the information requirements, performance quality criteria to assess security risks associated with systems and storage infrastructure. Provides reports for management review.• Coordinates the preparation of overall system test criteria and test plans for each level of operating system testing.• Develops/maintains proficiency in technical areas of systems analysis by attending formal training and seminars, reading job related publications and pursing self-pace training.• Performs other related duties as required.

Aaa (National Office)

• Email administration (Exchange 2007)• Mobile device interface with Exchange (Microsoft ActiveSync).• Active Directory Administration (Create groups, group policies, moves, adds, changes.• Authentication and Compliance• File & print administration• Log review for: Verifying the integrity of AD, system services, storage thresholds, etc.• Develop and Maintain Systems Documentation• Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes• Second tier PC support to assist Computer Operations• Software Asset Management

Orlando, Florida Area

• Employed as part of a team responsible for maintenance, upgrades, and new equipment deployed within the company's IT infrastructure• Perform administrative tasks within the company's business applications (add/remove new users, process requests for security group modifications, install, upgrade, and maintain both production and test environments)• Perform support tasks on Microsoft NAV 2009, add/modify users, permissions • Administrate Windows Server 2008 Active Directory environment, within a Server 2008 infrastructure• Administrate Microsoft Exchange Server 2010 (set up and configure mailboxes, size quotas, perform troubleshooting/message tracking)• Install and maintain virtual servers running under VMware vSphere/ESXi 5 infrastructure• Sonic wall configuration• Implement and maintain VoIP telephony equipment from Nortel and Cisco.• Perform server maintenance and upgrades, as well as ensure all backups complete as scheduled including replication to off-site storage facility• Utilize Spiceworks ticketing system to keep track of all help desk related requests.• Configure and maintain IP surveillance equipment and software that comprised of automatic triggering of events utilizing web based controls via multiple devices in both local and remote locations.• Responsible for maintaining accurate inventory of all IT-related equipment and software licenses currently held by the company, including ordering new equipment and proper secure disposal of retired equipment• Provide professional end-user support and technology training for both hardware and business applications• Built aircraft simulation computing equipment• Apple network integration, installation, troubleshooting and repair, Windows virtualization with VMware and Parallels

Daytona Beach, Florida Area

• Validate assigned tasks to ensure proper merchandising and display functionality.• Train and coach employees through effective floor leadership, creating a profitable and engaging experience where no customer is ever left unserved or underserved.• Analyze individual and team performance of sales team.• Coach employees on the sales floor, complete monthly one-to-one coaching sessions and quarterly performance appraisals with sales team.• Teach and coach sales team to execute business strategies and improve individual and team performance through a balanced leadership approach that considers customer, employee and shareholder contributions.• Ensure sales team has the appropriate knowledge and expertise for continuous learning and self-development.• Ensure sales team has the appropriate knowledge and expertise for continuous learning and self-development.

Daytona Beach, Florida

• Lead the team and drive the financial and operational outcomes of the Precinct• Recruit, train, develop and coach Agents and other store personnel• Optimize client satisfaction and loyalty• Manage the repair, installation, and service of computer and consumer electronics products• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans to drive profitable growth and increase customer satisfaction• Maintain a clean, welcoming, and organized Precinct

Altamonte Springs

• Worked with Best Buy for Business to coordinate sales of products and solutions for potential clients.• Traveled to small to medium sized businesses to facilitate the complete solution of product sales, upgrades, installations and services.• Educate clients on the operation of their products/service/solution• Provide thorough documentation of all work performed• Coach clients on proper use and maintenance of hardware and software

Altamonte Springs

• Facilitate the complete solution of product sales, upgrades, installations and service both at the store and at client sites• Educate clients on the operation of their products/service/solution• Travel via Geekmobile™ to provide a complete service solution at client sites• Provide thorough documentation of all work performed• Coach clients on proper use and maintenance of hardware and software