Andrew Marrocco Email & Phone Number

United States

United States

United States

Atlanta, Georgia, United States

Atlanta

Heathrow, FL

• Safeguards information system assets and data as directed.
• Supports effective strategies and control measures to mitigate all security risks.
• Utilizes entry-level acumen in one or more technology disciplines: networking, systems management and cloud services.
• Assists in identifying security risks and exposures.
• Implement solutions under direct supervision of senior staff to extend, enhance, and optimize existing architecture.
• Receives direction on executing processes within all activities within the security Incident response lifecycle. These activities include: containment, recovery and reporting.

Heathrow, FL

• Evaluate, develop, install, patch, test, integrate, and maintain Mac and Microsoft operating system software.
• Evaluate and provide expertise in specific state-of-the-art technologies which are new to the organization for determining their applicability to organization mission. Determines whether or not product will be used and.
• Identify and work with vendors to implement and support infrastructure systems to support AAA.
• Identifies, analyzes, and defines the information requirements, performance quality criteria to assess security risks associated with systems and storage infrastructure. Provides reports for management review.
• Coordinates the preparation of overall system test criteria and test plans for each level of operating system testing.
• Develops/maintains proficiency in technical areas of systems analysis by attending formal training and seminars, reading job related publications and pursing self-pace training.

AAA (National Office)

• Email administration (Exchange 2007)
• Mobile device interface with Exchange (Microsoft ActiveSync).
• Active Directory Administration (Create groups, group policies, moves, adds, changes.
• Authentication and Compliance
• File & print administration
• Log review for: Verifying the integrity of AD, system services, storage thresholds, etc.

Orlando, Florida Area

• Employed as part of a team responsible for maintenance, upgrades, and new equipment deployed within the company's IT infrastructure
• Perform administrative tasks within the company's business applications (add/remove new users, process requests for security group modifications, install, upgrade, and maintain both production and test environments)
• Perform support tasks on Microsoft NAV 2009, add/modify users, permissions
• Administrate Windows Server 2008 Active Directory environment, within a Server 2008 infrastructure
• Administrate Microsoft Exchange Server 2010 (set up and configure mailboxes, size quotas, perform troubleshooting/message tracking)
• Install and maintain virtual servers running under VMware vSphere/ESXi 5 infrastructure

Daytona Beach, Florida Area

• Validate assigned tasks to ensure proper merchandising and display functionality.
• Train and coach employees through effective floor leadership, creating a profitable and engaging experience where no customer is ever left unserved or underserved.
• Analyze individual and team performance of sales team.
• Coach employees on the sales floor, complete monthly one-to-one coaching sessions and quarterly performance appraisals with sales team.
• Teach and coach sales team to execute business strategies and improve individual and team performance through a balanced leadership approach that considers customer, employee and shareholder contributions.
• Ensure sales team has the appropriate knowledge and expertise for continuous learning and self-development.

Daytona Beach, Florida

• Lead the team and drive the financial and operational outcomes of the Precinct
• Recruit, train, develop and coach Agents and other store personnel
• Optimize client satisfaction and loyalty
• Manage the repair, installation, and service of computer and consumer electronics products
• Communicate strategies goals to the team in a clear, accurate, and timely manner
• Develop business plans to drive profitable growth and increase customer satisfaction

Altamonte Springs

• Worked with Best Buy for Business to coordinate sales of products and solutions for potential clients.
• Traveled to small to medium sized businesses to facilitate the complete solution of product sales, upgrades, installations and services.
• Educate clients on the operation of their products/service/solution
• Provide thorough documentation of all work performed
• Coach clients on proper use and maintenance of hardware and software

Altamonte Springs

• Facilitate the complete solution of product sales, upgrades, installations and service both at the store and at client sites
• Educate clients on the operation of their products/service/solution
• Travel via Geekmobile™ to provide a complete service solution at client sites
• Provide thorough documentation of all work performed
• Coach clients on proper use and maintenance of hardware and software