Andrew Mata-Leclerc Email & Phone Number

Framingham, Massachusetts, Us

Ghent, Be

- Enterprise Pre-Sales for all Showpad North American markets across all market segments and verticals- Present on-site and remote Pre-Sales demonstrations for all integrated environments including SFDC, Dynamics, Marketo, Zendesk, Sharepoint, GDrive, Box, Tableau, and PowerBI- Support Enterprise teams in the pre-sales stage, qualifying and creating business ROI calculations, driving adoption of Showpad in the proof of value stage, and helping prospects create a compelling business case for SightCall- Deliver white boarding and discussions on system design, security, & architecture to InfoSec teams, or executive leadership- Actively coaching and working with the channel and partner teams to upskill and ensure alignment for global sales motion on SightCall Platform- Support global clients in post-sales activity working with cross-regional and cross-functional teams (CS, PS, Dev, Product) to drive innovation and adoption- Provide direct feedback to the Product & Engineering Teams for enhancements to the SightCall platform based on customer observations, leading to growing existing business, increased deal size, and expanding into new markets - Deploy AI functionalities for both frontend and backend users and administrators, using open-source AI framework in unison with tags and CRM/ERP data to drive AI engine

San Francisco, Ca, Us

- Leading Enterprise Pre-Sales activity for SightCall across the South Eastern US and LATAM including $1MM+ deals across all verticals- Presenting Pre-Sales demonstrations for all integrated environments including SFDC, SAP, ServiceMax, Zendesk, MS365, MunichRE, and ServiceNow- Supporting Enterprise teams in the pre-sales stage, identify and ensure business metrics are met, driving adoption of SightCall in the proof of value stage, and helping prospects create a compelling business case for SightCall- Actively white boarding and discussing system design & architecture to security teams, or executive leadership- Leading all stages of the deal cycle from a technical perspective, including lead qualification/discovery, demonstration, ultimately removing any barriers to successful contract signature- Managing the integration strategy for partners Symbility & Five9, helping them to design the best product configuration within their environment - both technically and from a go to market strategy- Actively coaching and working with the channel and partner teams to upskill and ensure alignment for global sales motion on SightCall Platform- Providing direct feedback to the Product Team for enhancements to the SightCall platform based on customer observations, leading to growing existing business, increased deal size, and expanding into new markets - Supporting global clients in post-sales activity working with cross-regional and cross-cultural teams including Product Teams to drive innovation and adoption

Austin, Texas, Us

- Enterprise and Key Account sales support to the Global 2000 & Fortune 500 with over 2.3 MM$ closed - Travel on-site for executive demonstrations and meetings, including speaking on stage at multiple industry leading conferences- Work with leadership teams, executives, and technical staff to build RFP responses, design technical solutions, and foster business expansions- Primary technical point of contact for product demonstrations on over 150 accounts, providing strategy and support on a range of products and services-Create custom demonstrations of system integrations to external tools like Selenium, Git repos, Jenkins, UFT, Tosca, and many other devops/testing related tools-Educate and provide best practices and training on agile test case management, JIRA integrations, and automation integrations, including DevOps pipelines-Guide and actively lead pilot/trial activities to accomplish milestones for technical selection-Discover customer’s needs and apply ideal solutions, while influencing product roadmap across all parts of the organization, to deliver content leading to new revenue streams-Educate and facilitate training for new hires (BDR/DSR/SE) on product functionality, roadmap, common questions and objections, including competitive comparisons-Culture Committee Member & Team Lead of East-Proactively manage and procure tools, like RFP management system, to better streamline sales processes while increasing efficiencies

*Merged with Tricentis Nov. 2018*- Enterprise and Key Account sales support to the Global 2000 & Fortune 500 with over 1.7 MM$ closed - Travel on-site for executive demonstrations and meetings, including speaking on stage at multiple industry leading conferences- Work with leadership teams, executives, and technical staff to build RFP responses, design technical solutions, and foster business expansions- Primary technical point of contact for product demonstrations on over 150 accounts, providing strategy and support on a range of products and services-Create custom demonstrations of system integrations to external tools like Selenium, Git repos, Jenkins, UFT, Tosca, and many other devops/testing related tools-Educate and provide best practices and training on agile test case management, JIRA integrations, and automation integrations, including DevOps pipelines-Guide and actively lead pilot/trial activities to accomplish milestones for technical selection-Discover customer’s needs and apply ideal solutions, while influencing product roadmap across all parts of the organization, to deliver content leading to new revenue streams-Educate and facilitate training for new hires (BDR/DSR/SE) on product functionality, roadmap, common questions and objections, including competitive comparisons-Culture Committee Member & Team Lead of East-Proactively manage and procure tools, like RFP management system, to better streamline sales processes while increasing efficiencies

Atlanta, Ga, Us

- Designed, managed, and delivered product demonstrations for all major deals whileproviding a personalized and consultative approach- Served as the customer's main point of contact and championed new product updates todrive value and retain clients while growing our existing accounts- Managed the implementation of Salesfusion, including technical configuration of theplatform, integration with CRMs, and helped enable customers to execute on theirmarketing goals- Researched usage, platform efficiencies, and drove conversations for higher platformadoption- Cultivated and sustained corporate partnerships and maintained lines of communicationbetween the supported CRMs and our dev teams- Hired, trained, and mentored 5-8 new company hires per quarter- Created written instructions and guidelines on each CRM integration including bestpractices and use cases- Collaborated with our dev team, support team, and product team to advocate for all clientneeds, e.g., bug fixes and feature requests- Served as in-house IT consultant, for any office related IT troubleshooting or tasks

Atlanta, Ga, Us

- Responded, escalated, and resolved platform and integration issues achieving highest ticket closures weekly, monthly, and yearly with a 99% satisfaction rating - Collaborate and communicated efficiently with internal cross-functional teams in order to advocate for customer’s needs and further the development of the product- Served as subject matter expert while leading personalized, instructional and educational webinars, including onboarding, implementation consultation, and email deliverability- Performed QA and assisted T2/T3 engineers using SQL and JIRA escalation tickets - Actively led, trained and managed Tier 1 support to ensure quality,efficiency, and unification

- Define, deliver and maintain strategic plans for implementing information technologies- Actively lead multiple on-going projects with various time and budget constraints- Foster and expand client base by maintaining relationships - Verify application results by conducting system security audits- Work with clients to determine needs, specifications, and design affordable IT solutions - Experience in management of whole-building hub/switch installation, configuration, and troubleshooting- Created a business plan to restructure the current business model to allow for expansion and growth

- In charge of ensuring the happiness and enjoyment of all fans and guests during all sporting events.- Overseeing and handling guest questions for the Athletic Association and The University of Georgia.- Utilized iPad and online text-in-response to quicker answer client questions or concerns.- In order to create a more effectual customer service experience, we consistently recorded data and questions from the field to deliver better services in the future.

- Pioneered Concierge program from the ground up, by networking with top restaurants and event companies around Athens, GA.- Structured transportation program that provides guests with the best rates available by negotiating with a number of different companies.- Consistently generating, building and maintaining relationships with promoters, event planners, restaurant owners and tour companies; essential elements in enhancing guests' experience.- Provide clients with comfort and security assuring them they have a knowledgeable point of contact who has the capability and resources to swiftly address their needs, regardless of difficulty.

Atlanta, Georgia, Us

- Operated in multiple capacities in an effort to ensure the creation of the Environmental Research team in design and creation of their website.- Utilized MS Office/Adobe CS6 software and composed the webpage design layout.- Created and implemented the website via UGA servers.- Was able to successfully create a SEO optimized multi-cultural network for the researchers via the team’s new website that now connects in multiple languages worldwide.

Atlanta, Georgia, Us

Webpage Creation and Design