Andrew Biggs Email and Phone Number
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I help top organizations and leaders systemize their business so they can scale the right way.
Better Than Rich
View- Website:
- betterthanrich.com
- Employees:
- 22
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Ceo And Founder At. Better Than RichBetter Than RichBentonville, Ar, Us
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Ceo / Founder At. Better Than RichBetter Than Rich Jan 2019 - PresentGreater Fayetteville, Ar AreaAdvise clients on their client success and customer support operations and help them integrate cross-departmentally to achieve the organization's strategic goals.Accomplishments:-Consulted organizations to create ground-up client success and customer support teams, processes, policies, technologies/CRMs, etc.-Worked with them on an ongoing basis to ensure KPIs and OKRs are being met consistently and to the highest standards-Strategized new and engaging ways to serve… Show more Advise clients on their client success and customer support operations and help them integrate cross-departmentally to achieve the organization's strategic goals.Accomplishments:-Consulted organizations to create ground-up client success and customer support teams, processes, policies, technologies/CRMs, etc.-Worked with them on an ongoing basis to ensure KPIs and OKRs are being met consistently and to the highest standards-Strategized new and engaging ways to serve customers proactively to improve the overall user experience-Collaborated with other departments including strategy, sales, marketing, etc. to ensure the user experience is matching the brand's expectations and culture Show less
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Vp Of Client SuccessAbundant.Is Jun 2016 - Jan 2019San Francisco Bay AreaExecuted the client success strategy for a start-up aimed at serving sales leaders in the SaaS space.Accomplishments:-Redesigned the customer journey and lifecycle to create higher customer satisfaction-Oversaw new client onboarding and ramping through full adoption-Increased client renewal rates by 50%-Helped produce the #1 Salesforce salesperson for 2017 and 2018-Helped produce the #1 Bloomberg salesperson for 2018 -
Director Of OperationsGoodbay Technologies Apr 2011 - Jun 2016Chicago, Illinois, United StatesLed 25 client relationships to provide externalized customer support and technical support for clients mainly in the mobile gaming industry, including Supercell, Machine Zone, Kabam, Gree, etc.Accomplishments:-Managed all operations for a team of 1300+ employees and a book of business of 30M+ annually-Oversaw new client on-boarding relationships and led them to mature and thriving projects-Drove support performance metrics that affect client bottom lines (CSAT, NPS, AHT… Show more Led 25 client relationships to provide externalized customer support and technical support for clients mainly in the mobile gaming industry, including Supercell, Machine Zone, Kabam, Gree, etc.Accomplishments:-Managed all operations for a team of 1300+ employees and a book of business of 30M+ annually-Oversaw new client on-boarding relationships and led them to mature and thriving projects-Drove support performance metrics that affect client bottom lines (CSAT, NPS, AHT, etc.)-Performed routine business analysis and met with clients regularly to improve both the customer experience via process improvement and better operations management-Managed all Client Relationship Management (CRM) tools including Salesforce.com, Zendesk, Hubspot, Infusionsoft, and more-Used cross-functional team management team leadership techniques to spearhead initiatives across different departments such as sales, marketing, IT, engineering, product management, project management and human resources. Show less -
Branch/District ManagerVector Marketing May 2006 - Apr 2011Greater Minneapolis-St. Paul AreaLed a large sales organization of over 500 representatives.Accomplishments:-Office Ranked #1 Nationally out of 300+ Branches-Personally Ranked #5 Nationally out of 40,000 Sales Reps-Broke 10 divisional, regional, and national records-Spoke to 3000+ salespeople/managers at conferences and events about selling techniques-Developed countless top-performing salespeople and managers
Andrew Biggs Skills
Andrew Biggs Education Details
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Piano Performance
Frequently Asked Questions about Andrew Biggs
What company does Andrew Biggs work for?
Andrew Biggs works for Better Than Rich
What is Andrew Biggs's role at the current company?
Andrew Biggs's current role is CEO and Founder at. Better Than Rich.
What is Andrew Biggs's email address?
Andrew Biggs's email address is an****@****uth.net
What is Andrew Biggs's direct phone number?
Andrew Biggs's direct phone number is +184792*****
What schools did Andrew Biggs attend?
Andrew Biggs attended Olivet Nazarene University.
What skills is Andrew Biggs known for?
Andrew Biggs has skills like Operations Management, Business Development, Outsourcing, Contract Negotiation, Business Analysis, Call Centers, Leadership, Bpo, Sales, Workforce Management, Service Delivery, Customer Service.
Who are Andrew Biggs's colleagues?
Andrew Biggs's colleagues are Seikie Bardinas, Joannie Mariz Soronio, Tashi Lama, Sonam Biggs, Tashi Lama, Ray Reed, Anastasia Adleta.
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Andrew Biggs
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