Andrew Mccaw Email & Phone Number

Tamworth, GB

Walsall Wood, Walsall, England, United Kingdom

Tamworth, England, United Kingdom

- Provision of 1st and 2nd level IT onsite support for the UK office and remote support for the US office.- Managing support requests using Freshdesk and Jira helpdesk/ticket software and carrying out remote support using NinjaOne RMM to improve customer support and IT efficiency.- Proactive monitoring of servers, workstations and network devices using.

Tamworth, England, United Kingdom

Key responsibilities included: - Provision of IT support for Box and 8 other external business clients.- Managing support requests using Freshdesk helpdesk software and carrying out remote support using N-able RMM.- Supporting desktops, laptops and virtual PCs in a Hyper-V RDS environment.- Administration of Windows Server 2019, Microsoft 365, 3CX phone.

Tamworth

Key responsibilities included: - Assisting people to work from home by providing laptops, Microsoft Teams, VPN or terminal server access.- Providing support from head office to the company's 70 local offices across England and Wales.- Assisting with the removal of Server 2008 by upgrading Hyper-V servers.- Responding to incidents by using Manage Engine.

Tamworth / Solihull

Key responsibilities included: - Providing support to the company's managed service customers both remotely on the main service desk and face to face at customer's sites.- Responding to incidents by using Service Now, Skype For Business and TeamViewer.- Managing servers and resolving proactive monitoring alerts using Barracuda Managed Workplace..

Birmingham, United Kingdom

Key responsibilities included: - Provided a single point of contact through a variety of channels including helpdesk portal, telephone and email.- Providing 1st and 2nd line support to all users to 150+ users across multiple geographic sites.- Assisted with system builds configurations and installations (on-site or remote) and solutions delivery..

Birmingham, United Kingdom

Primarily providing first line technical support to both office based and remote staff, occasionally acting in a second line capacity to assist more senior colleagues with issues.Key responsibilities included: - Ensuring problems/queries were logged- Managing the Track IT helpdesk system- Configuring Blackberry phones and using Blackberry Enterprise Server.

Ellesmere, Shropshire

Key responsibilities included: - Providing technical assistance to Staff and Students- Server administration- Web proxy configuration- Setting up of peripherals- Networking with Dell switches and Ruckus wireless controller and access points- Set up of projectors and audio video equipment- Software installation- Reimaging computers using Symantec Ghost.

Bachelor Of Science (Bsc Hons), Computing Science, Second Class Honours: 1St Division

Final Year Project of a Web Based IT Asset Management System incorporating ASP.NET and SQL Server contained these modules: - Project.

Higher National Diploma, Information Technology

A wide range of modules were covered such as Networking, Programming, Systems Analysis and Databases. Modules included: - Introduction To.

Bachelor Of Technology (Btech), Btech National For It Practitioners, Three Distinctions

Gcses

GCSEs including AA in Science, B in Maths and C in both English Language and Literature Other grades include: GCSE Geography - C GCSE.