Andrew Mcdonald
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Andrew Mcdonald Email & Phone Number

Senior Technical Account Manager at Zendesk
Location: Greater Melbourne Area, Australia, Australia 10 work roles 1 school
1 work email found @serraview.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email a****@serraview.com
LinkedIn Profile matched
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Current company
Role
Senior Technical Account Manager
Location
Greater Melbourne Area, Australia, Australia
Company size

Who is Andrew Mcdonald? Overview

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Quick answer

Andrew Mcdonald is listed as Senior Technical Account Manager at Zendesk, a company with 4161 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at serraview.com and a matched LinkedIn profile for Andrew Mcdonald.

Andrew Mcdonald previously worked as Technical Architect at Zendesk and Technical Account Manager at Okta. Andrew Mcdonald holds Bachelor Of Commerce (Bcom), Marketing Management, Tourism from University Of Otago.

Company email context

Email format at Zendesk

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{first}.{last}@serraview.com
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Profile bio

About Andrew Mcdonald

Passionate about technology I love working for companies who develop truly innovative and interesting software but also put a strong emphasis on employee work-life, driving positive and collaborative internal cultures. I have 10+ years experience working in SaaS as an account manager, customer success manager and more recently a technical account manager. I am a friendly, positive person who loves developing strong connections with my colleagues and also gets purpose from mentoring younger professionals.Skills wise I have a strong technical acumen in SaaS, Cloud infrastructure and product development (with self taught skills in HTML, CSS, JavaScript, React, Node.JS, SQL, AWS and various CI / CD tools). I also have strong experience in implementation, project management, contract renewals and cross team coordination. I have worked across numerous industries including Financial Services, Retail, Healthcare, Automotive, Government and small business. I am comfortable dealing with clients at all levels from front line engineers through to CXO's. All in all I love new and exciting software, and working for companies who promote a positive culture! If you think we would be a good fit please don't hesitate to reach out :)

Listed skills include Inside Sales, Account Management, Direct Sales, Forecasting, and 20 others.

Current workplace

Andrew Mcdonald's current company

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Zendesk
Zendesk
Senior Technical Account Manager
san francisco, california, united states
Website
Employees
4161
AeroLeads page
10 roles

Andrew Mcdonald work experience

A career timeline built from the work history available for this profile.

Technical Architect

Current

Melbourne, Victoria, Australia

Oct 2023 - Present

Technical Account Manager

Melbourne, Victoria, Australia

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.Responsible.

Mar 2023 - Oct 2023

Senior Technical Account Manager

Melbourne, Victoria, Australia

TSA Group provide an enterprise grade cloud contact centre built on Amazon Connect and AWS infrastructure. We currently work with, and provide our CCaaS to many high profile / iconic Australian clients in banking, energy, education, retail, medical and telecommunications.Due to the fast paced growth of our team in the business, my role covers many areas.

Sep 2021 - Oct 2022

Senior Customer Success Manager - Strategic Accounts

Melbourne, Australia

At Podium we believe in modernising the way Professional Service Enterprises interact with their clients. Podium is powering client acquisition by helping companies, and clients, communicate through text. Reviews, scheduling and payments are all one simple text away. Increase your performance while increasing client satisfaction and acquisition, Podium is.

Sep 2019 - Aug 2021

Customer Success Manager

Melbourne, Australia

Payapps is a cloud collaboration platform managing the entire progress claim process. It bridges the gap between multiple organisations and stakeholders, by providing an easy-to-use, real-time status of progress claims. Developed specifically around construction needs, it works by allowing contract parties to collaborate on a neutral platform, eliminating.

Sep 2018 - Sep 2019

Client Relationship Manager

Serraview

Melbourne, Australia

Serraview provides strategic workplace management software that offers insight and enhanced resource and planning functionality to commercial property management teams. Our sophisticated and easy to use SaaS solutions are designed to enable efficient management - effectively reducing costs and increasing the accuracy of decision-making, enabling businesses.

Apr 2016 - Aug 2018

Account Manager, Public Sector

Melbourne, Australia

Responsibilities included (but not limited to) -- Managed a portfolio of 30 Victorian Government agencies.- Developed a deep understanding of the technical and business challenges for each customer by building strong relationships from low level IT teams to executive and CXO’s.- Worked in conjunction with internal teams, external partners (resellers) and.

Aug 2014 - Jan 2016

Account Manager, Enterprise

Sydney, Australia

Responsibilities included (but not limited to) -- Manage a small portfolio of large enterprise retail customers.- Worked in conjunction with a senior Account Manager to develop a systematic and measurable account strategy and planning in order to meet and overachieve revenue quotas.- Liaise with customer technical and management teams on a daily basis to.

Nov 2013 - Aug 2014

Virtual Business Manager (Selbytell)

Sydney, Australia

The Virtual Business Manager is a hybrid inside sales / channel management role. Developing and maintaining a broad range of channel partner relationships is crucial part of my role, where I am required to provide day to day deal support, opportunity creation and enabling partners to become adept and active Cisco resellers. I also carry a quarterly and.

Feb 2011 - Nov 2013

Customer Service Representative

Corporate Call Center

Wellington, New Zealand

This role required cold calling to bank customers in regards to life cover policies. It required meeting daily, weekly and monthly targets while delivering a quality sales call from prospect through to close.

Mar 2010 - Oct 2010
Team & coworkers

Colleagues at Zendesk

Other employees you can reach at zendesk.com. View company contacts for 4161 employees →

1 education record

Andrew Mcdonald education

FAQ

Frequently asked questions about Andrew Mcdonald

Quick answers generated from the profile data available on this page.

What company does Andrew Mcdonald work for?

Andrew Mcdonald works for Zendesk.

What is Andrew Mcdonald's role at Zendesk?

Andrew Mcdonald is listed as Senior Technical Account Manager at Zendesk.

What is Andrew Mcdonald's email address?

AeroLeads has found 1 work email signal at @serraview.com for Andrew Mcdonald at Zendesk.

Where is Andrew Mcdonald based?

Andrew Mcdonald is based in Greater Melbourne Area, Australia, Australia while working with Zendesk.

What companies has Andrew Mcdonald worked for?

Andrew Mcdonald has worked for Zendesk, Okta, Tsa Group - Australia, Podium, and Payapps.

Who are Andrew Mcdonald's colleagues at Zendesk?

Andrew Mcdonald's colleagues at Zendesk include Christian Quaresma, Pawel Wolak, Ryan Mcdonnell, Renato Mharion C., and Jack Jones.

How can I contact Andrew Mcdonald?

You can use AeroLeads to view verified contact signals for Andrew Mcdonald at Zendesk, including work email, phone, and LinkedIn data when available.

What schools did Andrew Mcdonald attend?

Andrew Mcdonald holds Bachelor Of Commerce (Bcom), Marketing Management, Tourism from University Of Otago.

What skills is Andrew Mcdonald known for?

Andrew Mcdonald is listed with skills including Inside Sales, Account Management, Direct Sales, Forecasting, Crm, Salesforce.Com, Management, and Partner Management.

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