Andrew Mcdonald Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.Responsible for ensuring that my customers in the enterprise segments achieve the full value from their Auth0 investment, including--Building long-term relationships with the stakeholders in my portfolio of enterprise companies, and understanding their strategy, goals, and plans-Tracking customer goals and progress to help facilitate their ROI-Monitoring customer health, satisfaction, expansion opportunities, risks, and escalations-Helping customers achieve their business and technical objectives by delivering timely technical guidance, enablement, and best practices materials-Working with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption-Binge a product promoter to my customer portfolio, educating them on new Customer Identity Cloud features and product roadmap-Using data to monitor and identify adoption and utilization trends. Identifying areas for improvement and action in the customer portfolio-Being the voice of the customer when engaging with internal teams

Melbourne, Victoria, Australia

TSA Group provide an enterprise grade cloud contact centre built on Amazon Connect and AWS infrastructure. We currently work with, and provide our CCaaS to many high profile / iconic Australian clients in banking, energy, education, retail, medical and telecommunications.Due to the fast paced growth of our team in the business, my role covers many areas with a large focus on both pre-sales & post-sales customer success. This includes (but not limited to):- Reviewing & responding to RFP's (Both coordinating and writing)- First contact & qualifying of leads- Conducting pre-sales technical discoveries- Running demos and pre-sales presentations- Development of pre-sales assets- Project management of new implementations- Onboarding of new clients & teams- Managing Client support & coordinating internal engineering responses- Customer success (Client Syncs, QBR's, Renewal activities, ongoing strategy)- Contributing to the development of our product with feedback from clients, and roadmap discussions

Melbourne, Australia

At Podium we believe in modernising the way Professional Service Enterprises interact with their clients. Podium is powering client acquisition by helping companies, and clients, communicate through text. Reviews, scheduling and payments are all one simple text away. Increase your performance while increasing client satisfaction and acquisition, Podium is your solution to thriving in the 21st century.Managed 30 - 70 of Australia's largest Podium accounts (ranging from 3 - 70locations at each business)- Developed and maintained the entire implementation, on-boarding, training and- Successfully managed a proof of concept into full roll-out for Australia's largest sale& client (JAX Tyres & Auto)- Point of contact for all technical and account related support & escalations- Act as a change agent to help business owners identify, design and implementpositive changes to make Podium a successful part of their day to day business- Implemented bespoke plans and strategies for each client to ensure adoption andengagement of the Podium platform across all users driving high retention rates andongoing growth opportunity.

Melbourne, Australia

Payapps is a cloud collaboration platform managing the entire progress claim process. It bridges the gap between multiple organisations and stakeholders, by providing an easy-to-use, real-time status of progress claims. Developed specifically around construction needs, it works by allowing contract parties to collaborate on a neutral platform, eliminating the need for endless spreadsheet reconciliations, email trails and heated phone calls.

Melbourne, Australia

Serraview provides strategic workplace management software that offers insight and enhanced resource and planning functionality to commercial property management teams. Our sophisticated and easy to use SaaS solutions are designed to enable efficient management - effectively reducing costs and increasing the accuracy of decision-making, enabling businesses to intelligently measure, plan and manage their property portfolio.My role as Client Manager sits within the Client Services Team and works directly with clients and members of the development team as an account manager and product specialist. Currently I run account & relationship management for a number of large Australian clients across a broad range of industries such as Banking, Energy, Government and Manufacturing.

Melbourne, Australia

Responsibilities included (but not limited to) -- Managed a portfolio of 30 Victorian Government agencies.- Developed a deep understanding of the technical and business challenges for each customer by building strong relationships from low level IT teams to executive and CXO’s.- Worked in conjunction with internal teams, external partners (resellers) and distributors to build and deliver complex ICT infrastructure solutions to meet demands of the customer.- Systematically identify and define an account strategy to grow the Cisco revenue in the portfolio to deliver on quarterly and yearly quotas.- Required staying up to date with Victorian and Federal government current events specifically related to ICT issues, updates and future demands.- Maintained day to day duties including - regular customer meetings, CRM management, weekly forecasting, customer support, internal team management and collaboration, hosting customer demos, organising industry events and post sales support.

Sydney, Australia

Responsibilities included (but not limited to) -- Manage a small portfolio of large enterprise retail customers.- Worked in conjunction with a senior Account Manager to develop a systematic and measurable account strategy and planning in order to meet and overachieve revenue quotas.- Liaise with customer technical and management teams on a daily basis to ensure high level of customer satisfaction and address all business, sales or technical related queries.- Work collaboratively with multiple internal teams including consulting services, marketing, pre-sales, management, finance and global business units to ensure projects are delivered successfully and competitively against a plethora of other vendors within the market- Ensured I continuously build my knowledge of Cisco’s broad portfolio of IT infrastructure solutions, products and services, while being able to covert this into a business relevant conversation with a customer.- Staying across retail technology trends to ensure Cisco is proactive in informing our customers of changing technology and new ways to improve / grow their business.

Sydney, Australia

The Virtual Business Manager is a hybrid inside sales / channel management role. Developing and maintaining a broad range of channel partner relationships is crucial part of my role, where I am required to provide day to day deal support, opportunity creation and enabling partners to become adept and active Cisco resellers. I also carry a quarterly and yearly target for a select amount of partners, where I am expected to maintain and grow pipeline to meet this.Responsibilities included (but not limited to) -- Managing between 10 - 15 small to large IT resellers across New Zealand and New South Wales.On-board and train external resellers to become competent Cisco partners, with the skills to sell our solution to their mid market customers.- Generating business alongside the resellers through cold calling, networking, customer events and marketing campaigns in order to reach my quarterly revenue quotas. - Maintaining a broad knowledge of Cisco’s product portfolio and architectures with the ability to pitch at a business relevant, and high level technical level to both customers and resellers.- Use of internal tools including CRM, sales reports, finance reports, forecasts to develop territory plans and strategy.- Training and mentor new members to the team.Territories looked after - New Zealand & New South WalesAchievementsFY12 Partner Business Group Superstar

Wellington, New Zealand

This role required cold calling to bank customers in regards to life cover policies. It required meeting daily, weekly and monthly targets while delivering a quality sales call from prospect through to close.