Andrew Mchale Email and Phone Number

Represent the voice of the customer, the internal field teams (SE, PS, TAM, CS) and the Support organisation when influencing the product roadmap with respect to supportability, deployability and maintainability. Provide Subject Matter Expert services to customer facing teams.

Lead Network and Device engineer with Vocera Technical Support.

Senior member of the Networking team under the Advisory & Professional Services division of HPE. Lead technical resource assigned to customer networking projects, responsible for converting HLD into an LLD, and implementing in line with the customers timescales and change management processes.

Assess large (1500+ AP) enterprise voice wireless networks for ability to support voice communication at a level capable of server based speech recognition. Identify issues using industry tools such as Airmagnet, Spectrum XT Analyzer, Wildpackets Omnipeek, Wireshark and report them to the customer, including suitable resolutions. Lead, develop, iterate and train on the assessment process used by the organisation.Advise and prepare customers for Vocera custom software and hardware… Show more Assess large (1500+ AP) enterprise voice wireless networks for ability to support voice communication at a level capable of server based speech recognition. Identify issues using industry tools such as Airmagnet, Spectrum XT Analyzer, Wildpackets Omnipeek, Wireshark and report them to the customer, including suitable resolutions. Lead, develop, iterate and train on the assessment process used by the organisation.Advise and prepare customers for Vocera custom software and hardware deployment. Install and configure all aspects of the Vocera platform, including its speech recognition database server and industry leading wireless voice clients.Lead and mentor other Implementation Engineers on the how to assess customer networks and deploy Vocera's platform. Interview potential new candidates.Global travel to customer sites, including UK, USA, Canada, UAE, Qatar, Denmark. USA Visa held for 3 years and renewed in 2015 for another 3 years. Show less

Assess large (1500+ AP) enterprise voice wireless networks for ability to support voice communication at a level capable of server based speech recognition. Identify issues using industry tools such as Airmagnet, Spectrum XT Analyzer, Wildpackets Omnipeek, Wireshark and report them to the customer, including suitable resolutions. Lead, develop, iterate and train on the assessment process used by the organisation.Advise and prepare customers for Vocera custom software and hardware… Show more Assess large (1500+ AP) enterprise voice wireless networks for ability to support voice communication at a level capable of server based speech recognition. Identify issues using industry tools such as Airmagnet, Spectrum XT Analyzer, Wildpackets Omnipeek, Wireshark and report them to the customer, including suitable resolutions. Lead, develop, iterate and train on the assessment process used by the organisation.Advise and prepare customers for Vocera custom software and hardware deployment. Install and configure all aspects of the Vocera platform, including its speech recognition database server and industry leading wireless voice clients.Lead and mentor other Implementation Engineers on the how to assess customer networks and deploy Vocera's platform. Interview potential new candidates.Global travel to customer sites, including UK, USA, Canada, UAE, Qatar, Denmark. USA Visa held for 3 years and renewed in 2015 for another 3 years. Show less

Consult with resellers and end users on potential Auto Identification and Data Capture technologies within their business processes.Design, deploy, configure and support small wireless networks to support AIDC products

Bridging the gap between point of sale and the point of delivery, the Implementation Specialist was responsible for ensuring successful deployment of the customers contract. This included multi-million pound hardware, services and infrastructure.Excellent communication and team work skills were essential for collaborating with multiple internal resources as well as the customer. A broad technical knowledge in order to understand the components to be delivered was also… Show more Bridging the gap between point of sale and the point of delivery, the Implementation Specialist was responsible for ensuring successful deployment of the customers contract. This included multi-million pound hardware, services and infrastructure.Excellent communication and team work skills were essential for collaborating with multiple internal resources as well as the customer. A broad technical knowledge in order to understand the components to be delivered was also essential.This role was a 13 month full time Internship during the 3rd year of my degree program. Show less