Andrew Melbz Email & Phone Number

Adelaide, SA, AU

• Oversee the end-to-end webstore fulfilment for ANZ eCommerce channels including dispatch systems, processes and operations from order processing to delivery.
• Monitor and manage key performance indicators (KPIs) related to fulfilment speed and accuracy, ensuring that targets are consistently met or exceeded.
• Development and management of NetSuite back-end eTail systems and processes to support website operations, including order management, inventory management, and fulfilment workflows.
• Middleware & Integration Management overseeing middleware systems (e.g., Celigo, Couchdrop.io), configuring SFTP connections, integrating Magento and Shopify APIs, and collaborating for seamless data exchange.
• API Development & Management for Magento, Shopify, Emarsys, and custom endpoints.
• Management of eCommerce dispatch system integrations and data exchange with freight providers.

New Zealand

• Responsible for high-level analysis driving economic growth in the digital environment.
• Lead the performance and ongoing development of digital sales channels including eCommerce webstore, third-party merchant integrations and warehouse dispatch.
• Negotiated & built strong genuine lasting relationships with external stakeholders such as freight contracts, cloud solutions, POS, and digital payment gateway providers.
• Managing all national customer service channels and platforms including knowledge bases, live chat, talk and deflection AI-Bot
• Role encompasses multiple discipline teams covering Systems, Customer Service, Home Delivery and Recruitment
• Management of customer monitoring programs driving coaching and development of national teams

Noarlunga, South Australia, Australia

• Assembled and maintained customers' bikes through knowledgeable industry experience.
• Served customers' needs by repairing, adjusting, and replacing defective parts.
• Maintained excellent customer service and delivery of quality products.

Wellington, New Zealand

• Led team by example to maintain focus on performance and achieving targets.
• Set clear expectations for team performance, conducting periodic evaluations, and implementing corrective actions.
• Oversaw employee recruiting, onboarding, and training on store procedures.
• Built a strong resilient team by identifying and onboarding highly qualified candidates for key positions.
• Conducted periodic performance reviews to assess employee performance.
• Managed from underperformance back into profit.

Prospect, South Australia, Australia

• Led team by example to maintain focus on performance and achieving targets.
• Set clear expectations for team performance, conducting periodic evaluations, and implementing corrective actions.
• Built a strong resilient team by identifying and onboarding highly qualified candidates for key positions.
• Conducted periodic performance reviews to assess employee performance.
• Managed from underperformance back into profit.

Modbury, South Australia

• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.
• Helped sales manager improve employee performance, offering feedback and coaching to target identified issues.
• Supported front-line sales representatives as expert resource at all stages of sales process.

Modbury, South Australia

• Demonstrated selling experience in a fast-paced, service-oriented retail setting.
• Rotated stock using clearance markdowns and special sales promotions.
• Built attractive displays and merchandised products.
• Exceeded quotas frequently with continuous product pushes and attention to customer needs.

Adelaide, South Australia, Australia

• SANTOS Tour Down Under (multiple)Ride Towards ZERO MACCadel Evans Great Ocean Road Race
• Supporting teams facilitate feeding and travel logistics
• Assisted athletes in preparation before the race, feeding during the race, and care post-race.
• Ensured athletes in my care had enough food to fuel them for the race and provided them with everything/anything to think about nothing but racing including laundry and, transporting the cyclist to wherever they needed.
• Green Light Vehicle I was responsible for the close of the ‘greenlight corridor’ and managing the time cut for athletes.

Somerton Park, South Australia, Australia

• Product research & development towards a market-deliverable product
• Brand development marketing for VenturePod Australia’s sports-specialised furniture brand
• Developed strong relationships with business partners and negotiated contracts with stakeholders.
• Maintained excellent customer service and delivery of quality products.

Adelaide, South Australia, Australia

• Residential and commercial renovation management involving interior design solutions and client consultation.
• Contracted with IKEA Adelaide delivering their Home Measuring and Planning Services to design Kitchens & Laundries to a high standard.
• Executed frequent project management jobs including external stakeholders.Notable Achievements:- Over 1500 IKEA kitchens planned with a total of approximately $5.1 Million in product and, 70% of plans as sold.

Adelaide, South Australia, Australia

• Showroom Sales - Kitchens/Dining Finance Accounts - Accounts Administration Showroom Sales - Self Serve Customer Service - Exchange & Returns Communication & Interior Design - CAD Designer & Instructor
• Project managed large-scale logistical stock relocation of 4000+ SKUs over 3 nights.
• Frequent solo project management projects such as investigations of stock loss/theft, and upkeep of store-wide architectural documents.
• Created great customer experiences with personalized sales support.
• Received, sorted, and posted invoices to the internal accounting system.
• Paid suppliers and vendors on time and in accordance with contracts.