Andrew Menges Email & Phone Number

San Francisco, California, Us

Project Management Lead – Technology Lifecycle – Genentech, South San Francisco: Ongoing effort: Driving the adoption of a newer high performance computing (HPC) platform. Overseeing the impact assessment and migration of data from end-of-service-life network file share infrastructure. Drafting a data retention and data ownership policy. Gathering HPC requirements from scientists and working with the technical teams to deliver. Authoring and delivering communications. Receiving & implementing feedback from the Early Adopter period. Facilitating impact assessment sessions between customers and the Data Lifecycle Management team. Authoring support & cutover plans. Performing focus group sessions with scientists to receive feedback on the data retention and data ownership policy draft. Project Management Lead – Data Center Move – Genentech, South San Francisco: I oversaw and drove the successful migration of ~300 virtual servers. I authored the project inventory, timeline, internal and external communications, and cutover, hyper-care, and rollback plans. I also authored project closeout report for handoff to Business-as-Usual teams. I collaborated directly with engineering and system administration teams to understand risks and technical constraints. I facilitated pilot migrations. I hosted info sessions for solution owners, team members, and project stakeholders. I developed personalized migration schedules for all impacted solution owners. I tracked and regularly reported out migration progress. I triaged and escalated migration-related issues between solution owners and technical teams.

Paris, Fr

Project Management Lead – Merger and Acquisition – Sanofi, Remote: I provided positive integration experiences (over 90% satisfaction reported), increasing the likelihood of employee retention. I implemented an IT roadmap centered on user adoption and user experience to integrate a 100-employee acquisition. I managed multiple project streams: application landscape assessment, cybersecurity, infrastructure deployment, OCM, and communications. I was the business partner for project leads and IT teams. I drove application mapping, installation, configuration, issue escalation, troubleshooting, vendor interaction, on-site support resource interaction, and employee interactions related to application landscape assessment.Organizational Change Manager – Software Implementation – Wawanesa Mutual Insurance Company, Winnipeg: I prepared regional leads and employees for adoption of a customized software suite to replace end-of-life software, minimizing the negative change impact to employee productivity. I developed change roadmaps for 2000 employees across five regions. I led change readiness learning sessions, presentations, and workshops for managers and the end users. I developed partnerships across lines of business, including with Regional VPs. I authored Transition-to-Business documentation. I facilitated onboarding sessions to hand-off OCM & Training material to Business-As-Usual teams.

Paris, Fr

Project Management Lead – CoLocation Data Center Move – Genentech, South San Francisco: I oversaw the hardware move and data migration from an on-premises data center to an off-premises colocation, minimizing business downtime, and meeting all GMP (Good Manufacturing Practices) documentation requirements. I managed 200 external risks including concurrent project collisions, application readiness, and hardware and application decommissioning. I led a move team over multiple weekends, and I triaged and escalated issues as needed. I served as liaison between the project's team the project’s assigned Quality Manager, with responsibility over GMP documentation. I authored GMP documents required at each phase including test plans and reports, deployment and support plans. Project Management Lead – On Premise Data Center Move – Roche, Indianapolis: I oversaw the move of data center infrastructure to new on-premises data center with minimal business downtime, meeting all GMP documentation requirements. I led a staff of four during pilot phases and facilitated lessons learned workshops to project stakeholders. I managed scope from 10 business teams, improving inventory data management processes. I satisfied the company's GMP requirements. I authored GMP documents including deployment plan, test cases and plans, and test reports.

Paris, France, Fr

Test and Migration Lead – Technology Upgrade – Genentech, South San Francisco: I authored and delivered risk assessment and transition plans to project stakeholders, to avoid service interruptions due to infrastructure reaching end-of-life. I delivered and preserved inventory of 500 servers directly affected by a technology upgrade effort. I found and analyzed risks and complexities of 75 solutions residing on impacted servers, requiring urgent action. I met regularly with solution owners to gather requirements and review risks. I edited test plan and migration plan documents.Business Analyst and Test Lead – Digital Signage – General Motors, Detroit: I tested features of a digital marketing tool created for GM's dealership partners, increasing capability and flexibility of marketing material distribution from the manufacturer. I designed UI prototypes and UAT test cases. I guided UAT sessions with project stakeholders. I produced tutorial videos and reference guides for 1,250 customers. I served as subject matter expert for training GM's help desk.Early Adoption Program and Site Lead – Windows 7 Deployment – Genentech, South San Francisco: I provided analysis in a project to upgrade the OS 10,000 employee laptops, meeting the requirements of no user downtime and no interruptions to bespoke application functionality. I worked with 250 application owners to test Windows 7 functionality and compatibility of in-house applications. I created and drove the Early Adopter Program to gain feedback for scaling to the general deployment phase. I oversaw 3 team members and managed the deployment at 2 international sites. I served as liaison for knowledge transfer, training initiatives, escalated issues, and inventory logistics and these international sites. Our International teams exceeded the project's overall deployment target of 90% completion within the given timeframes.

Paris, France, Fr

Change Readiness Specialist – Post Merger and Acquisition – Genentech: I provided an immersive experience to end users to minimize change impact, facilitated the execution of user ID changes with respect to system and application interdependencies, and removed the risk of conflicts from the overall objective of integrating two company directories. I developed an inventory of ~1,300 impacted applications by working with ~200 solution owners. I collaborated with solution owners to review interdependencies of directory-wide user ID changes on applications. I designed procedures to create personalized experiences for 3,500 affected users through the change process.

Paris, France, Fr

Technology Adoption Specialist – Post Merger and Acquisition – Genentech: I helped integrate an external sales force into the company's primary sales entity, normalizing IT helpdesk call volume within 6 weeks of onboarding dates. Based on the project's outlined digital integration strategy. I helped transition ~1,500 users from Windows XP and Microsoft Outlook to Mac OS, iPhone OS, to the Google Application Suite using personalized training techniques. I created and executed processes to create an environment fostering and encouraging users to learn new tools. I developed customer success metric reports with analysis and presented them to project sponsors. I supervised three staff to transfer customer data to Google’s cloud. I guided data transfer for ~700 users resulting in a 99.5% success rate. I designed and authored migration reports for managerial review.

Basking Ridge, Nj, Us

I assessed customer data and determined options to improve both customer satisfaction and Verizon's profitability by consolidating contracts. I created data reports and presented to local store managers. I reviewed customer calling plans and recommended adjustments to decrease customer costs and improve company profits.

Oakland, California, Us

I secured and prepared pre-employment and random drug screening tests. I authored confidential paperwork and preserved donors' privacy. I also was a decontamination specialist, maintaining work areas by scrubbing radioactivity in high traffic areas within the protected (restricted) zone.