Andrew Merlo Email and Phone Number
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Andrew Merlo is a ISG Product Operations at Morgan Stanley at Morgan Stanley. He possess expertise in teamwork, energy, powerpoint, microsoft excel, microsoft word and 8 more skills. He is proficient in Spanish and English.
Morgan Stanley
View- Website:
- morganstanley.com
- Employees:
- 501
- Company phone:
- (212)761-4000
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Director - Isg Product Operations - Listed DerivativesMorgan Stanley Jan 2023 - PresentNew York, Ny, Us
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Isg Product Operations - Listed DerivativesMorgan Stanley Jul 2019 - Jan 2023New York, Ny, Us• Provide trade support to clients and trading desks on Futures, Options on Futures, & Listed Option products (Bonds, Equities, FX, Commodities) on global listed derivative markets• Team lead on Derivatives Clearing Trade Support team, tasked in onboarding new joiners, developing training plans, providing risk metrics and commentary, developing control documentation, and an escalation contact within the space.• Handle direct client facing interactions with Morgan Stanley’s most valued institutional clients to provide quicker and more scrutinized responses on breaks and client inquiries• Proficient ability to navigate multiple exchange user interfaces such as CME Group (Chicago Mercantile Exchange, Chicago Board of Trade, The Commodities Exchange/COMEX, New York Metals Exchange/NYMEX), ICE Exchanges (ICE Futures Europe & ICE Futures US/New York Board of Trade) CBOE Futures Exchange, and EUREX/European Derivatives Exchange• Monitor client activity throughout the day while working with internal and external stakeholders to obtain clearing and allocation instructions to avoid client and exchange breaks with focus on root cause analysis on any exceptions to drive long term solutions • Navigate multiple Morgan Stanley proprietary platforms, while working closely with Morgan Stanley IT stakeholders across multiple upstream and downstream platforms & silos in production and testing environments to assist in improving client automation and STP rates.
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Claims AdjusterNationwide Nov 2015 - Jun 2019Us• Promptly and effectively handle all assigned claims to conclusion• Serve on a selective Diversity and Inclusion Council by educating employees of Nationwide and ensuring an open and welcoming professional environment• Named as the sole new-hire team mentor for the Mid-Atlantic claims zone, assisting in molding new talent by setting up shadowing programs, desk management strategies, and a first point-of-contact for general questions that arise in the early employment stage of the role • Handle negotiations with policyholders, claimants, repair personnel, attorneys, agents, and the general public• Educate policyholders on their policies, legal procedures, and auto insurance protocol• Initiate and conduct daily follow-ups with approximately 125 policyholders and claimants per month• Navigate six separate information databases including Claims Center, Workbench, ISO Claim Search, LexisNexis, and ARMS (Automated Rental Management Systems)• Determine proper policy coverage after investigating and evaluating a claim, then equitably settle all claims cases in accordance with company policies• Deliver a consistent positive customer service experience to all internal, external, current and prospective Nationwide customers
Andrew Merlo Skills
Andrew Merlo Education Details
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Mcdaniel CollegeGeneral
Frequently Asked Questions about Andrew Merlo
What company does Andrew Merlo work for?
Andrew Merlo works for Morgan Stanley
What is Andrew Merlo's role at the current company?
Andrew Merlo's current role is ISG Product Operations at Morgan Stanley.
What is Andrew Merlo's email address?
Andrew Merlo's email address is an****@****ide.com
What is Andrew Merlo's direct phone number?
Andrew Merlo's direct phone number is +130238*****
What schools did Andrew Merlo attend?
Andrew Merlo attended Mcdaniel College.
What skills is Andrew Merlo known for?
Andrew Merlo has skills like Teamwork, Energy, Powerpoint, Microsoft Excel, Microsoft Word, Public Speaking, Leadership, College Basketball, Customer Service, Microsoft Office, Research, Team Leadership.
Who are Andrew Merlo's colleagues?
Andrew Merlo's colleagues are Ryan Glover, Jennifer Dai, William E. Coffey, Priyanka Pal, Neerali Patel, Jialin Wei, Aboubacar Haidara, Cams.
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