Andrew Williams Email & Phone Number

Harrisburg, Pa, Us

Harrisburg, Pa, Us

Harrisburg, Pennsylvania, United States

Hershey, Pennsylvania, United States

• Responsible for deploying and maintaining the technology our end users interact with on a daily basis. This included PCs/laptops, peripherals, printers, conference room equipment, mobile devices, credit card device and point of sale devices.• Assist with resolving vulnerabilities, patching issues, and software updates for end user devices. Track the life cycle of our assets to ensure they are current and have the latest security patches and software updates• Web Application Owner (PrinterLogic) and direct contact for vendor. Responsible for installation, configuration, maintenance, and standardization of 250+ printers’ companywide. • Led & Completed numerous IT Projects: Companywide IG Terminal Refresh, PrinterLogic SaaS Implementation & Maintenance, 2022 & 2023 Laptop Replacements, 2023 PC Replacement for Central Reservations Department

Hershey, Pennsylvania, United States

Harrisburg, Pennsylvania Area

• Provides fast paced technical customer assistance while multitasking to perform advanced daily assignments. These assignments include ticket routing, printer support calls, and following up on resolved tickets to confirm resolution.• Documents all issues and troubleshooting steps taken into ticketing software, providing first call resolution when possible and escalating Tier-2 support when needed.• Communicate with technical and non-technical support teams/groups to research problems and find solutions.

Harrisburg, Pennsylvania, United States

• Provides technical guidance, support, and problem resolution to users, for hardware, operating systems, and application software (multi-building, multi-campus environment)• Documents all issues and troubleshooting steps taken into ticketing software, providing first call resolution when possible and escalating Tier-2 support when needed.• Provides guidance to users on security configurations for data shared on PC's, file servers and home directories

Carlisle, Pa

• Properly route agreements, contracts and invoices through the signature process• Type memos and correspondence to prospective businesses• Describe merchandise and explain use, operation, and care of merchandise to customers• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices• Send letters to applicants regarding status updates• Organize files, develop spreadsheets, fax reports and scanned documents

Camp Hill, Pennsylvania

• Directed and coordinated bi-weekly store meetings to review sales, promotions, and goals• Created and maintained spreadsheets and databases using advanced Excel and Access functions and calculations to develop reports and lists• Inventory stock and requisition new stock.• Participated in table days and fairs• Provided technical guidance and instruction to two sales associates and fulfills the daily requirements of the positions in absence of those sales associates.

Hershey, Pennsylvania

• Monitored customer preferences to determine focus of sales efforts• Reviewed monthly goals and adjust accordingly• Generated weekly schedule• Oversaw opening and closing paperwork• Designed signs using software• Took custom orders• Operated table router• Operated cash register• Interacted with customers