Andrew Lye Email & Phone Number

Oakville, Ontario, Canada

• Verified and approved fund transfers, ensuring accurate and timely receipt of funds for 20+ transactions per day.
• Streamlined account transfer processes between dealers, improving client satisfaction scores and increasing advisor access.
• Developed and maintained policy documents, enhancing procedural efficiency and ensuring compliance with regulations.
• Partnered with cross-functional teams to resolve advisor inquiries daily through Salesforce.
• Trained new hires on core processes and procedures, while providing cross-departmental support to address workload surges and complex cases.
• Achieved 100% completion rate while filling in for a colleague on leave by proactively learning complex processes, resulting in seamless task execution and continued departmental operations.

• Conducted rigorous quality checks on 500-700+ road assets daily, becoming the top-performing contract worker and maintaining high data integrity.
• Collaborated with team leads to identify and resolve discrepancies per week, maintaining data integrity.
• Consistently contributed to project completion, working flexible schedules of 55+ hours per week to meet demands.

• Reviewed and issued certificates, ensuring accuracy and compliance with industry standards.
• Verified accounts using Iboss and OMAFRA systems, adhering to established procedures.
• Streamlined certificate processing queues by mastering procedures, resulting in a consistently updated queue and readiness to handle new cases promptly.

• Addressed customer inquiries and resolved complaints effectively, contributing to enhanced customer satisfaction.
• Contributed to loss prevention strategies by compiling detailed incident reports in Excel for the risk management team.
• Improved operational efficiency by reorganizing files and inventory, streamlining office operations.

• Issued benefit statement letters promptly, keeping clients informed of their remaining benefits and fostering transparency.
• Processed client payments within strict deadlines, ensuring accuracy and maintaining service reliability.
• Streamlined claims processing by uploading electronic claims into the ServiceNow database, reducing manual intervention.
• Maintained 100% accuracy in daily filing tasks, ensuring up-to-date advisor records and improved departmental organization

• Reduced the accounts receivable cycle by 5 days, saving the company over $70,000 through diligent follow-ups with vendors and proactive collaboration with account managers.
• Generated weekly delinquent account reports, enabling managers to address overdue balances proactively.
• Managed daily bank deposits totaling $100k+ dollars, ensuring 100% accuracy and timely processing.

• Supported the sales team by generating client prospect lists, increasing business development opportunities.
• Assisted in marketing initiatives by collecting data through product testing of Flavor Extrusions.
• Compiled allergen lists for food products, ensuring 100% compliance with safety and regulatory standards.
• Performed reception duties and general office tasks, supporting the operational needs of a 20-member team.
• Adapted to diverse responsibilities across departments in a role without a defined description, completing all tasks efficiently and gaining broad business insights.