Andrew Lye Email & Phone Number

Oakville, Ontario, Canada

• Verified and approved fund transfers, ensuring accurate and timely receipt of funds for 20+ transactions per day.• Streamlined account transfer processes between dealers, improving client satisfaction scores and increasing advisor access.• Developed and maintained policy documents, enhancing procedural efficiency and ensuring compliance with regulations.• Partnered with cross-functional teams to resolve advisor inquiries daily through Salesforce.• Trained new hires on core processes and procedures, while providing cross-departmental support to address workload surges and complex cases.• Achieved 100% completion rate while filling in for a colleague on leave by proactively learning complex processes, resulting in seamless task execution and continued departmental operations.

• Conducted rigorous quality checks on 500-700+ road assets daily, becoming the top-performing contract worker and maintaining high data integrity.• Collaborated with team leads to identify and resolve discrepancies per week, maintaining data integrity.• Consistently contributed to project completion, working flexible schedules of 55+ hours per week to meet demands.

• Reviewed and issued certificates, ensuring accuracy and compliance with industry standards.• Verified accounts using Iboss and OMAFRA systems, adhering to established procedures.• Streamlined certificate processing queues by mastering procedures, resulting in a consistently updated queue and readiness to handle new cases promptly.

• Addressed customer inquiries and resolved complaints effectively, contributing to enhanced customer satisfaction.• Contributed to loss prevention strategies by compiling detailed incident reports in Excel for the risk management team.• Improved operational efficiency by reorganizing files and inventory, streamlining office operations.

• Issued benefit statement letters promptly, keeping clients informed of their remaining benefits and fostering transparency.• Processed client payments within strict deadlines, ensuring accuracy and maintaining service reliability.• Streamlined claims processing by uploading electronic claims into the ServiceNow database, reducing manual intervention.• Maintained 100% accuracy in daily filing tasks, ensuring up-to-date advisor records and improved departmental organization

• Reduced the accounts receivable cycle by 5 days, saving the company over $70,000 through diligent follow-ups with vendors and proactive collaboration with account managers.• Generated weekly delinquent account reports, enabling managers to address overdue balances proactively.• Managed daily bank deposits totaling $100k+ dollars, ensuring 100% accuracy and timely processing.

• Supported the sales team by generating client prospect lists, increasing business development opportunities.• Assisted in marketing initiatives by collecting data through product testing of Flavor Extrusions.• Compiled allergen lists for food products, ensuring 100% compliance with safety and regulatory standards.• Performed reception duties and general office tasks, supporting the operational needs of a 20-member team.• Adapted to diverse responsibilities across departments in a role without a defined description, completing all tasks efficiently and gaining broad business insights.