Andrew Mcwilliams Email & Phone Number

Lewisville, Texas, United States

Flower Mound, Tx

Providing ongoing analysis for CEO and executive staff a “sale to cancellation” lifecycle which resulted in the discovery of billing deficiencies, product frustrations and a future roadmap of development scheduleCollectively reducing talk time from a 16-minute average to an 8-minute average through team restructuring. Increasing customer satisfaction by 22% through incorporation of reinforced bi-weekly training sessions. Implementing a “Sales Lead” alert system which resulted in a 90% closing ratio per support lead (success is credited to thorough documentation of support staff and following standard practices).Providing data analysis through a combination of inbound and outbound calls and tickets (emails). This data provided our project managers fine detail of various bugs, feature enhancements and training issues regarding their assigned products.Implementing a training regimen for new customers who need more hand holding and explanation, culminating in 80% retention in new onboarding cancellations.

Dallas/Fort Worth Area

Took a product that was grossing $30,000/annually and in two years it is now grossing over $1 million/year in recurring revenue.Trained Sales team on website lingo and websites sales strategy to customer base (Integrated existing company products into websites to make product more desirable)Participated in daily meetings with VP’s, CEO and Directors on product enhancement, goal setting, and price points.

Dallas/Fort Worth Area

Implemented a new marketing automation tool, transitioning between Marketo to Pardot. Continuously gained knowledge and improved on both systems to determine need for integration by evaluation of the systems.

Mckinney, Tx

Worked directly with SAM’s Club and Costco. Promoted potential “in store” products to customers. Generated weekly reports on product outcome and provided the product creator with the resulting data was for market and distribution strategies.Identified prospective customers and followed up leads, thereby facilitating B2B & B2C sales

Flower Mound, Tx

Managed 17 direct reports, while scheduling and coordinated all crews, material, cleanup, and customer satisfaction. Initiated vendor relationships for closer insight and material cost.Provided customer with projected start and finish dates. Gained customers’ trust through negotiation with insurance adjusters on scope of claim, costs and scheduling.

Calistoga, Ca

Supervised and managed 11 direct report employees.Reviewed all sales transaction and Leveraged analytics tools to identify trends related to sales.Identified deficiencies, performed root cause analysis, reported sales findings, and developed proposals to improve operations and operating procedures.Conducted training to ensure that personnel stayed well-informed of new processes and procedures and trends within the industry.

As the supervisor of the Gaylord Texan's bell and guest services department, my team was responsible the the arrival and departure of all guests staying in our 1511 suite resort and convention center. In 2007, I was recognized by the Executive Committee as being one of the top 10 employees in all of Gaylord Entertainment. In 2008 I was nominated to attend the company "Train the Trainer" program. This allowed me to assist new recruits in their on the job training practices and welcomed them to Gaylord Entertainment.Please visit their site:http://www.gaylordhotels.com/gaylord-texan/

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services, 3.7 Grade Point Average

Associate'S Degree, Business Administration And Management, General