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Andrew Moris is listed as ★ Experienced Customer Service and Contact Center Director | Diverse Background in Business Process Outsourcing (BPO) Organizations, Onshore and Offshore Operations, and Virtual Teams ★ at MSC Cruises, based in United States, United States, United States. AeroLeads shows a work email signal at ncl.com and a matched LinkedIn profile for Andrew Moris.
Andrew Moris previously worked as Director, Customer Contact Center at Msc Cruises and Director of Guest Services/Consultant at Atlas Ocean Voyages.
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►►► Experienced Customer Service and Contact Center Director ◄◄◄Possess a diverse background encompassing Business Process Outsourcing (BPO) organizations, onshore and offshore operations, and virtual teams. Proven excellence in driving Sales Performance, Client Satisfaction, Revenue Assurance, and Process Improvement Initiatives with strong financial capabilities and sound understanding of the role technology plays in Customer Service operations. 💪 Other strengths encompass:▬▬▬▬▬▬▬▬▬▬▬▬▬▬☛ Customer Experience/Customer Journey ☛ Financial Results and Budget Accountability ☛ Customer Success☛ Sales Leadership & Management ☛ Team Leadership and Development ☛ Training & Development☛ Operations/Program Implementation ☛ Business Continuity ☛ Crisis Management ☛ Process Improvement/Best Practices ☛ Customer and Vendor Relations ☛ Account Management Exceptional staff leader, developer and mentor who is committed to the team’s success by promoting team member engagement, inclusion, collaboration, and ongoing coaching in pursuit of organizational goals. Emphasis on being a catalyst for change, driven to improve processes and operations while aligning the organization to the needs of the customer and instilling customer-centric values. Bilingual: Fluent in English and Spanish.
Listed skills include Hospitality Industry, Resorts, Hospitality, and Hotels.
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Geneva, Geneva, CH
Proactively recruited to be accountable for leading departmental staff in three customer contact centers, as well as workforce management and back-office operations. Responsible for all aspects of the guest/customer experience during the cruise shopping and reservation experience. Emphasis on initiating business process improvement initiatives. ✔ Designed.
Fort Lauderdale, FL, US
Initially began consulting with this startup organization and hired after three months to be accountable for building and leading the company’s expanding Reservations and Guest Services Department, as well as fostering and training company team members. Responsible for all aspects of the guest experience from initial contact with the contact center up to.
Fort Lauderdale, FL, US
* continued from above *✔ Partnered with external vendor to establish mass text and call functionality to communicate important information to guests.✔ Oversaw the QA Department, including measuring and reporting on systems, processes, and overall customer experience.✔ Established and executed a reservations sales incentive program.✔ Responsible for the.
Fort Lauderdale, Florida, US
Provided high-level strategic consulting services and delivered expert advice in areas including operations, customer service, customer contact center activities, reservations, guest experience, best practices implementation, and process improvement initiatives. Conducted in-depth assessments of current business practices, identified deficiencies and.
Miami, FL, US
Promoted to direct and oversee Reservations,, Quality and Training Department activity for a customer contact center. Provided leadership for an onsite and virtual team including Reservations Team Members, Supervisors, and Managers, as well as Quality Assurance and Reservation Training and Development personnel. ✔ Exceeded center quality assurance metric.
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Andrew Moris works for MSC Cruises.
Andrew Moris is listed as ★ Experienced Customer Service and Contact Center Director | Diverse Background in Business Process Outsourcing (BPO) Organizations, Onshore and Offshore Operations, and Virtual Teams ★ at MSC Cruises.
AeroLeads has found 1 work email signal at @ncl.com for Andrew Moris at MSC Cruises.
Andrew Moris is based in United States, United States, United States while working with MSC Cruises.
Andrew Moris has worked for Msc Cruises, Atlas Ocean Voyages, Online Vacation Center, and Norwegian Cruise Line Holdings Ltd..
You can use AeroLeads to view verified contact signals for Andrew Moris at MSC Cruises, including work email, phone, and LinkedIn data when available.
Andrew Moris is listed with skills including Hospitality Industry, Resorts, Hospitality, and Hotels.
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