• Built and ran onboarding process for hundreds of customers, setting expectations in order to delight new and existing customers, dealing with hardware and software technical issues, and sharing best practices.• Reduced churn by half in ~6 months, from almost 20% to 9%.• Assisted in fulfillment of crowdfunding campaign which ended up reaching ~180% of goal.

• Built and ran customer support and retention processes for both B2B and B2C areas of business.• Handled marketing, sales, social media, and management responsibilities for a tech startup in the Triangle.• Represented the company at 2 different startup accelerators, 500 Startups in Silicon Valley and The Startup Factory in Durham, NC.

• Produced content for blog focusing on relationship between auto dealerships and customers.• Identified and catalogued potential customers for startup targeting auto dealerships’ social media presence.

• Analyzed concessionaire contract for minor league baseball team in preparation for upcoming renegotiation.

• Supervised daily restaurant opening, coordinating efforts of more than 20 employees.• Managed diverse staff and activities of busiest breakfast restaurant in New York.

• Guided students through Kaplan curriculum and law school application process.

• Conceived of and wrote content for a sports information website.

• Rehearsed and performed numerous plays for various New York theater companies.• Rehearsed and recorded character voices for video games and YouTube videos.