Andrew Thornton Email & Phone Number

Boston, Massachusetts, United States

• Develop and maintain C-level relationships with hospital clients and tech partners• Report monthly on operational productivity and ROI data to key client executives (CNIO, CFO, CNO)• Lead, mentor, and develop a strong Account Management team• Act as a division liaison across the matrixed organization• Cultivate opportunities to grow new revenue and expand existing customer footprint• Created an Account Management SOP and Training Program• Manage and resolve client escalations

• Managed and coordinated large cross-functional teams• Responsible for a client portfolio generating $60M in annual revenue • Cultivated and maintained C-level relationships with key clients and partners• Negotiated financial settlements to resolve a $400,000 AR balance• Generated new revenue streams and developed new business leads, achieving business growth objectives in tandem

Greater Boston Area

• Exceeded annual revenue targets by 37%• Generated $2M in additional annual revenue by expanding product offerings outside of original contract scope• Drove a company-wide effort to modernize data transfers through EDI transactions.• Managed a team of 7 Program Management staff and 11 operational staff

Greater Boston Area

• Increased portfolio margin by 7% through process efficiencies• Operated as the lead proposal expert on 75% of the company's responses over a 4 year span• Mentored and oriented new staff• Managed a portfolio of business and 3 support staff• Functioned as subject matter expert on products and services• Maintained on-going client relationships with multiple state agencies and departments• Coordinated response among cross-functional areas to address problems of high complexity• Lead information gathering sessions to understand client’s service delivery models

Greater Boston Area

• Analyzed clients’ functional requirements and oversaw the program development and launch• Maintained on-going client relationships with multiple state agencies and departments• As a program lead, ensured that all contractual requirements were being met• Coordinated program operations and IT implementation across internal functional groups• Monitored the release of new RFP’s, drafted responses when applicable• Collaborated with internal program teams and developers to create complete, end to end solutions• Managed junior staff assigned to projects

• Work with business units to document business requirements • Translate business requirements into functional specifications and system diagrams• Support business needs for product enhancements and monitor development within the IT business group• Act as a liason between the end users and the IT business groups to ensure all design questions are addressed through the business analysis process • Develop and manage a project plan and track to critical milestones• Coordinate ongoing Risk initiatives and assist in implementation

• Manage 26 Int'l Mutual funds and 5 Account Controllers - monitor foreign trades , exchange rates , and cash transactions in international markets. • Analyze , research , and correct all General Ledger entries to ensure a proper end of day price. • Explore any variances in the general ledger and run checks multiple times daily. • Responsible for tracking funds to a daily benchmark and reporting performance to management. • Review and prepare daily reports for audit compliance and correct processing of activity. • Daily exposure to foreign exchange rate fluctuations , convert amounts to / from USD. • Made suggestions for increased efficiency that lead to a change in Standard Operating Procedure.

Master Of Business Administration (M.B.A.)

Clark University MBA

Ba, Economics