Primary SME on company's software for distribution supply chain and finance, as well as all related integrations. In charge of critical support, business process improvement, software selection, and mid-tier infrastructure support for all systems including our data warehouse, HRIS, and telematics.- Conduct periodic user focus groups in order to gather software requirements and business process needs. - Act as a primary point of contact for all departments to review process and/or technology changes to ensure fit within the company's landscape. Provide guidance and project management services to cross-functional teams as projects and process changes increase in scope and complexity.- Establish the organization's first broadly utilized cross-functional automation proceses using Softomotive Process Robot, followed by the migration and further development of company wide RPA in the Microsoft Power Platform.- Successfully initiate, manage, and close the implementation of AP automation software (MediusFlow) utilizing OCR and teachable AI technologies to expedite invoice processing by ~ 50%.- Stabilize local and company-wide routing procedures by establishing ETL project standards for data gathering and import processes.

• Gather business requirements and develop reports, distribution plans, and advise architecture for business intelligence software installs and implementations for Sage X3 ERP clients.• Maintain working knowledge of a variety of BI tools and their technical needs including Sage Enterprise Intelligence, ZAP BI EDMA, Solver BI 360, and Power BI.• Develop custom queries, views, and stored procedures to maintain enterprise data warehouses and to provide additional data slices for financial and operational reporting needs.• Advise on and troubleshoot ERP system performance, network architecture, data structure, and user security in order to facilitate fast an effcient access to enterprise analytics.Key Initiatives And Successes: In a short time frame managed to salvage a key client relationship from previous failures, resulting in ~10k in billable revenue and presented custom purchase forecasting dashboards and analysis tools which led to a closed sale of Sage Enterprise Intelligence.

• Execute on project management and technology consulting services for distribution and manufacturing operations, primarily in beverage and broadline food sales • Successfully implement warehouse management, route accounting, supply chain logistics, and finance solutions in beer and beverage distributors selling up to 26 million cases annually. • Advise on business process best practices in all aspects affected by broad ERP systems from finance to operations with targeted reporting and SQL data management services. • Manage documentation, distribution, and administration of remote team technical resources, building and optimizing stand-alone virtual machines for team sales, testing, and training resources. • Collaborate with clients and third-party vendors to identify project scope, requirements, dependencies and project deliverables. Key Initiatives & Successes: Saved ERP conversion project from ~ $200k budget overage by applying detailed data mapping methodologies, and manually developing a conversions script for ~700 fields for a custom SAP implementation.

• Acted as the primary third tier support path for a 10 man development team maintaining all in-house developed Supply Chain Management applications, as well as various monitoring tools and middleware utilized in the application space. • Managed and reported on vital KPIs related to Steel Thread resiliency and ticket volumes, and also maintained an ongoing relationship with third party software vendors to track issues impacting our various integration components. • Monitored a full enterprise EMS system feeding all aspects of the Supply Chain application space, achieving full year 99.7% uptime across 36 individually tracked system components • Planned and closed multiple different application tool upgrade and implementation projects, and acquired a proficiency with various SCM industry tools including Roadnet Transportation Suite, FuelMaster, GasBoy, and AssetWorks’ FleetFocus. Key Initiatives & Successes: Independently managed Roadnet Implementation for acquisition of Glazier Foods, and an involved upgrade to fleet maintenance systems across all company distribution centers.

• Project Resource Lead – Was the lead operations resource for all relevant new implementation activities including requirement gathering, process analysis, training, and data conversion on multiple projects. Developed a specialized focus on our privately developed WMS, and several different picking systems provided by third party vendors, such as Vocollect. • Customer account management - assisted support leadership in brokering relationships between customers and implementation. Maintained weekly customer status schedules for support and new development work. • Responsible for mentoring Application Support Techs in all aspects, including internal training and work prioritization • Maintained support involvement solely for the handling of complex escalated issues. Key Initiatives & Successes: Acted as the primary business analyst for the company’s brand new WMS, and over the course of 9 months of gathering requirements, testing, and training, brought Crescent Crown Distributing live .

• An advanced customer support position for a modern route accounting system for beer, wine, and other beverage distributors. I was responsible for system training, hardware support, and gap analysis to meet customer needs. • Implementation Specialist – tasked with managing report creation and on-site support during go-lives. • Held week-long on-site group trainings for implementations, as well as company wide web-trainings. • Acted as a second tier escalation path for more involved support tasks. • Aided QA team with regression testing and use-case assessment for stabilizing version releases. Key Initiatives & Successes: Assigned as the primary implementation resource and subject matter expert for the company’s largest independent Coca-Cola Bottler, bringing on 10 locations across 7 states. Personally developed all documentation on in-house WMS.

• Resolved varied support tickets for eoStar Route Accounting Software, and assisted customers with meeting software needs.• Built and supported various SQL reports for analysis of all business metrics from distribution efficiency to margins.• Assisted in setup of new EDI trading partners, and occasional mapping issues (UFF|X12, 810/820, 856, 879, 894) • Provided mobile hardware management for sales and delivery teams in a distribution environment. Performed setup and troubleshooting on multiple models: Motorola MC67/75, Zebra RW420, Oneil Datamax, Panasonic Tough Series.

• Maintained daily recovery operations of store.• Solely responsible for 3rd shift customer service• Upheld stock count and dating standards of inventory• Suggested for promotion to shift management after only 2 months.

• Volunteered as a writing tutor, and editor for University students who accessed the service.• Helped doctoral students with quality and content edits for dissertations• Built and maintained an expertise on formatting style guides (AP, APA, MLA, Chicago, Blue Book)