Customer Experience Supervisor - Onboarding Center Of Excellence
Supervise a team of customer experience agents dedicated to providing an exceptional experience for customers within their first 90 days.
Jun 2017 - Oct 2018
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Andrew Piontek Email & Phone Number
Customer Experience Leader Looking to Bring Excellent Customer Service Leadership to an Excellent Organization.
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Role
Customer Experience Leader Looking to Bring Excellent Customer Service Leadership to an Excellent Organization.
Location
St Paul, Minnesota, United States
Who is Andrew Piontek? Overview
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Andrew Piontek is listed as Customer Experience Leader Looking to Bring Excellent Customer Service Leadership to an Excellent Organization. based in St Paul, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Andrew Piontek.
Andrew Piontek previously worked as Customer Experience Supervisor - Onboarding Center of Excellence at Comcast and Customer Service Supervisor - Billing at Comcast. Andrew Piontek holds Ba, Political Science from University Of Minnesota.
Profile bio
About Andrew Piontek
Experienced results oriented leader with over 25 years experience in team building, coaching, career development, customer satisfaction and achieving business metrics.
5 roles
Andrew Piontek work experience
A career timeline built from the work history available for this profile.
Customer Service Supervisor - Billing
Coached, developed and guided team of Account Executives in providing world class customer service and growth within Comcast. Resolved and addressed employee and customer issues. Performed performance reviews and disciplinary action.Coached and developed team increasing sales earning most improved sales team award. Increased safety awareness and decreased accident costs as member of Safety Swarm Committee.Conducted prospective employee interviews and made recommendations for hiring.As a member of the Twin Cities Regional Self-Service Utilization Team, Twin Cities Contact Rate Reduction Team and Billing Center Of Excellence (BCOE) Leadership Team promoted Self-Service Awareness educating frontline supervisors and agents within the BCOE on tools (online and through apps) customers have available to them to conveniently manage their accounts.
Apr 2008 - Jun 2017
Quality Assurance Specialist
Monitored and documented calls ensuring customers were provided a quality experienceCommunicated to supervisors and management results of quality reporting. Conducted peer coaching and side-by-sides to drive quality improvement. Developed Quality Quiz to improve knowledge and drive CAE efficiencies.
May 2005 - Apr 2008
Customer Account Executive
Resolved customer billing issues. Resolved customer technical issues. Probed customer needs and made recommendation of Comcast services based on those needs. Provided world class customer service to Comcast Customers.
Dec 2002 - May 2005
Loss Prevention Supervisor/Night Manager
Resolved guest accident, injury and loss issues.Trained Loss Prevention and hotel associates in procedures and policies dealing with emergencies and guest loss. Provided world class hospitality resolving customer service issues. Chairman Accident Prevention Committee utilizing my creativity to promote safety for associates and guests.Reviewed resumes and conducted prospective employee interviews hiring candidates based on department needs.
Nov 1991 - May 2005
1 education record
Andrew Piontek education
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University Of Minnesota
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What is Andrew Piontek's role at their current company?
Andrew Piontek is listed as Customer Experience Leader Looking to Bring Excellent Customer Service Leadership to an Excellent Organization..
Where is Andrew Piontek based?
Andrew Piontek is based in St Paul, Minnesota, United States.
What companies has Andrew Piontek worked for?
Andrew Piontek has worked for Comcast and Marriott International.
How can I contact Andrew Piontek?
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What schools did Andrew Piontek attend?
Andrew Piontek holds Ba, Political Science from University Of Minnesota.
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