InfoWorks provides total business solutions that consider and positively impact your entire business. Our four solution areas along with 120+ local consultants combine the right core competencies with diverse expertise and deep industry knowledge spanning across analytics, management, and technology for many of the largest companies in our region. We will tailor strategies focused on getting clients into new revenue streams, create technology solutions that help leapfrog competitors, provide role-based work to augment your existing projects, and work with company leaders to create metrics and dashboards that enable data driven decisions all to drive successful, lasting results. With our 20 years of experience, we have amassed a diverse mix of people from industry veterans to new and fresh thinkers with the agility and experience to help you navigate the unknown and maximize positive impacts on every level.We take pride in approaching everything we do with agility and innovation that result in superior response time, proactive ideas, and nimble, affordable solutions tailored to your needs. Our strength comes from knowing our customers best. And because we are 100% employee-owned, your success becomes the success of the entire team. We are here with you every step of the way to help your company achieve great things.

Responsible for the delivery and performance of vendor Business Development services for Google Americas Sales & Marketing organizations. Provided overall management support for teams via close coordination with Process Management, Front Line leadership, BI, and Training organizations. As Vendor Operations Manager, executed on business development strategies, supporting internal Google sales and marketing organizations through building & enabling 6 inbound and outbound business development teams comprised of reps (SDRs), managers, analysts, and trainers. Converted marketing qualified leads [quarterly] into $60M+ sales qualified pipeline in North America Cloud sales territories. Scaled a team of 28 members ~2x in 6 months, while hitting Cloud business development targets each QTR. Focused on hiring, staffing, execution, and enablement we led and aligned an organization on Strategies, Priorities, Policies, and Decisions to drive right behaviors and results.

As a Front Line Sales & Customer Success Leader, I focused on driving purposeful sales enablement by leading a team across various sales motions, including customer acquisition, renewal, inside sales, and customer success. Our sellers assisted small businesses and corporate organizations to transform digitally through a holistic approach. We used proven customer success to drive customer retention & revenue growth. We were part of a $390M Global B2B renewals sales engagement for Microsoft Volume Licensing products, comprised of ~25K accounts and ~$160M in recurring revenue for North America/Latin America Commercial, Public & Academic. Additionally, I led $85M US-based B2B sales engagement for Microsoft Premier & Unified Support Services. Key contributions: • Implemented best practices to achieve 45%+ renewal rate improvement and 30% customer retention rate improvement• Grew Nashville team from 12 sales agents in one line of business to 40+ sales agents managing up to 6 lines of business• Led onboarding of 13 sales agents in Manila, PHIL for customer success program, increasing margins in key accounts by 20%• Created Global Rep Development Program utilizing LMS and social selling techniques to train the global sales team• Drove client SaaS sales and customer retention growth in MSFT 2017; achieved 2X growth YOY in Cloud Transition• Enabled Microsoft partners to increase customer retention while supporting their ability to sell net-new• Produced visuals for MSFT executives of sales & renewals strategy, to maintain increased sales and customer retention• Maintained high results against Client (MSFT) KPIs via process improvement & high performance sales methodology, averaging 96%+ attainment to quota across 4 years• Exceeded monthly & QRTly ServiceSource revenue and margin targets while achieving Microsoft Client Performance Targets • Achieved 20% incremental margin increase through offshoring organizations and subsequently ramping the sales team

As a Sales Manager of Strategic Accounts, I was responsible for developing a high-performing sales team and training on complex product, program, and licensing knowledge. This position involved developing client-specific new hire training methods and competencies to save costs, ramp teams, and maintain low attrition rates. I implemented organizational models to support the team’s transition to a subscription revenue sales model. I also developed 15 sales and operations professionals to manage $160M/year revenue renewals and up/cross-sell campaigns. In addition, I interviewed and hired new talent to provide team consistency and minimal attrition of sales reps and front-line managers.

I provided leadership as an Account Executive for the Asia Pacific Region responsible for managing 900 sales accounts per QTR and increasing renewal rates by 40% annually. While in this role, I streamlined the international software renewals process within the APAC Region through enacting customer lifecycle management to ensure higher renewal rates. I was also recognized for coordinating and producing rolling 90-day sales forecasts at +/- 2% monthly and quarterly. Additionally, I conducted software demonstrations of CA Technologies’ products to maximize both sales and retention rates.

As an Associate of Media, Marketing & Merchandising, I was responsible for expanding the company brand from a grassroots entertainment act to a nationally distributed and award-nominated success. During this time, I executed designs, operations, and budgets associated with brand merchandising. I also managed three staff members to increase online and venue product sales 20% after the first year and 62% after the second year. I developed professional business relationships with Sony Music Corporation and major management firms to successfully distribute music products worldwide. In addition, I coordinated and built a customer relationship management (CRM) system to attract and retain customers.