One of Ontario’s largest community agencies providing a broad range of programs that include developmental, mental health, autism and early years services for infants, children, youth, individuals, and their families in the Greater Toronto Area

Now part of the Prodigy Ventures family, FICANEX Technology Inc. is continuing on its journey of empowering financial services providers to accelerate innovation. We provide next-generation digital services to financial institutions across Canada, allowing them to effectively compete in the digital era.

FICANEX is the operator of THE EXCHANGE ATM Network in Canada, a full function, inter institutional shared services network offering surcharge-free access for millions of cardholders at thousands of ATMs nationwide, and the first in market, tunl. open banking integration platform. Oversee all business operations and activities of a team of 15 professionals. Designing and executing strategic plans to transform the company. Partner with credit unions and banks to collaborate on for delivering digital transformation products, services, and solutions to over 160 financial institutions within constantly changing marketplace.• Engineered the tunl. Open Banking Integration platform and a marketplace of innovative FinTech solutions.• Launched and sold the subsidiary company, FICANEX Technology LP, to provide platforms enabling financial institutions to meet the ever-changing requirements of open banking, digital identity, digital transformation, and technology resource augmentation. o Delivered POC of the tunl. platform and solidified design and partnerships necessary to launch the first in market open finance platform in Canada, focused on helping financial institutions meet the evolving needs of their customers. o Built and executed a multifaceted brand and marketing strategy to enhance market perception of the organization and reposition it with its customers. o Raised $8M to maximize valuation and capitalize the near-term needs of the business and fund the transformation strategy. o Integrated Ficanex Technology business into new parent company by outlining business restructuring and handling all aspects of the deal process from negotiations and stakeholder engagement to closing.

Led all aspects of the Credit Union and Financial Institution Business including full P&L accountability for the line of business, Sales and Account Management, Project Management, Solution Delivery, Customer Contact Centre, and Operations.o Built an activity tracking system and tools to simplify pricing and drive higher profit margins supported by a commissioned sales incentive program.o Delivered an addition $2M in sales after rollout by expanding pipeline visibility and transforming salesforce engagement and performance activities. o Reduced expenses by $2M within two months through the identification of synergies from internal operations. o Evaluated sales team, processes, and practices and delivered a multi-session program for new business account and contact planning.

Appointed Interim President to lead due diligence process throughout the DirectCash acquisition. Drove the global ATM managed service offering and other modem-supported self-serve devices. o Generated a 20% increase in customer satisfaction by instilling customer centricity and delivering products and solutions based on individual customer needs and requirements. o Built a global managed services platform and deployed it in both the Netherlands and France.

Championed the rollout of Chip Card technology for ATMs and Cards at many financial institutions and onboarded over 50 new credit union clients to our platform.o Regained positive customer perception and brand reputation, and elevated customer satisfaction and project revenue, reducing average project time by 30%.o Improved employee engagement across all departments. o Resurrected a multifaceted, disjointed, and delayed project encompassing core system upgrades, new reporting, third party testing, certification, and the creation of a new service offering.

Realigned the operations organization to be fully integrated with the Member Services Group, driving fundamental change in corporate culture to focus all teams on member success. Using in-depth knowledge of strategic planning to develop a long-term vision and strategic plan for the Operations and Member Services group aligned with corporate directions and key priorities of critical business support functions.

Lead all back-office support functions for the credit union. Handpicked to join a select group of executives charged with creating the 5-year corporate strategy using the Kaplan & Norton Strategy Map process and developing a balance scorecard for measurement. Led process review and optimization project across all back office and support functions, yielding 10% reduction in staffing and 18% reduction in operating costs and fully integrated all back office and support functions following merger of the Niagara Credit Union and the HEPCOE Credit Unions

Responsible for all production information systems, as well as administrative services, back-end processing and servicing.

Managed the support of all Administrative Micro Computer Systems (both Macintosh and PC) and local and wide area networks at one of the largest school Boards in Canada.

Lead a dedicated team of IT professionals in the support and delivery of PC and VAX/VMS based applications.